Why don't my contacts show up when I hit the "to" button?

[Guest]

I am helping an elderly couple set up Outlook so they can more easily access
their emails. Unfortunately, when I go to compose a new email and hit the
"to" button, the contact dialog box comes up, but there are no contacts to
choose.
However, there are contacts in the address book.

 

[Ben M. Schorr - MVP]

Aloha vtotter,

What version of Outlook are you using?

Right-click the Contacts folder, go to Properties | Outlook Address Book
and check the box for "Show as E-mail Address Book."

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

 

[Guest]

I have the same problem. I am using MS Office Standard 2007 on a Windows
Vista Home Premium OS. I used the "Easy Transfer for Windows Vista" when I
installed Vista. All my emails, appointments and contacts show up fine.
However, somehow my Contacts are not linked with my address book. When I
attempt the fix that you describe, the check box for "show this folder as an
email address book" is greyed out and I can not select it.

Any ideas?
Thanks,
-Jim Mc

 

[Russ Valentine [MVP-Outlook]]

Easy transfer never configures your Outlook Address Book. You need to do
that for yourself, the same as always:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Guest]

Thanks, but that doesn't work.
1.) In Outlook 2007 when I select Tools/Account Settings and the Address
Book tab, Outlook Address Book is listed. The "Remove" button is greyed out.
If I click on the "Change" button, I get a pop up window that is empty,
showing no "Outlook Address Books". If I then click the "remove" button on
that screen, nothing happens.
If I close that window and return to the "Address Books" tab on the Account
settings window and select the "New" button, select "Additional Address
Books", click next and select "Outlook Address Book", I get an error message
saying that "This account or directory type already exists and cannot be
specified twice."

2.) When I select "Properties" on the Contacts folder and select the
"Outlook Address Book" tab, the checkbox for "Show thsi folder as an e-mail
AddressBook" is not checked, but it is greyed out so I can not check it.

Something must've gone wrong during the Easy transfer process. I need help
here.

Thanks!
-Jim

Easy transfer never configures your Outlook Address Book. You need to do
that for yourself, the same as always:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

I have the same problem. I am using MS Office Standard 2007 on a Windows
Vista Home Premium OS. I used the "Easy Transfer for Windows Vista" when
I
installed Vista. All my emails, appointments and contacts show up fine.
However, somehow my Contacts are not linked with my address book. When I
attempt the fix that you describe, the check box for "show this folder as
an
email address book" is greyed out and I can not select it.

Any ideas?
Thanks,
-Jim Mc

 

[Russ Valentine [MVP-Outlook]]

You need to remove the Outlook Address Book service from your profile,
restart Outlook, then re-add it. I've never seen anyone for whom the
"Remove" option was not available, but if that is indeed your case, then
create a new Outlook profile from scratch.
--
Russ Valentine
[MVP-Outlook]

Thanks, but that doesn't work.
1.) In Outlook 2007 when I select Tools/Account Settings and the Address
Book tab, Outlook Address Book is listed. The "Remove" button is greyed
out.
If I click on the "Change" button, I get a pop up window that is empty,
showing no "Outlook Address Books". If I then click the "remove" button
on
that screen, nothing happens.
If I close that window and return to the "Address Books" tab on the
Account
settings window and select the "New" button, select "Additional Address
Books", click next and select "Outlook Address Book", I get an error
message
saying that "This account or directory type already exists and cannot be
specified twice."

2.) When I select "Properties" on the Contacts folder and select the
"Outlook Address Book" tab, the checkbox for "Show thsi folder as an
e-mail
AddressBook" is not checked, but it is greyed out so I can not check it.

Something must've gone wrong during the Easy transfer process. I need
help
here.

Thanks!
-Jim

Easy transfer never configures your Outlook Address Book. You need to do
that for yourself, the same as always:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

I have the same problem. I am using MS Office Standard 2007 on a
Windows
Vista Home Premium OS. I used the "Easy Transfer for Windows Vista"
when
I
installed Vista. All my emails, appointments and contacts show up
fine.
However, somehow my Contacts are not linked with my address book. When
I
attempt the fix that you describe, the check box for "show this folder
as
an
email address book" is greyed out and I can not select it.

Any ideas?
Thanks,
-Jim Mc


:

Aloha vtotter,

What version of Outlook are you using?

Right-click the Contacts folder, go to Properties | Outlook Address
Book
and check the box for "Show as E-mail Address Book."

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

I am helping an elderly couple set up Outlook so they can more
easily
access
their emails. Unfortunately, when I go to compose a new email and
hit
the
"to" button, the contact dialog box comes up, but there are no
contacts to
choose.
However, there are contacts in the address book.

 

[Guest]

Is it possible that the I don't have the appropriate permission to
modify/delete the address book? I used "Easy Transfer" to move the data from
my old system to the new one BUT my username on the new system is different
from the new one.

You need to remove the Outlook Address Book service from your profile,
restart Outlook, then re-add it. I've never seen anyone for whom the
"Remove" option was not available, but if that is indeed your case, then
create a new Outlook profile from scratch.
--
Russ Valentine
[MVP-Outlook]

Thanks, but that doesn't work.
1.) In Outlook 2007 when I select Tools/Account Settings and the Address
Book tab, Outlook Address Book is listed. The "Remove" button is greyed
out.
If I click on the "Change" button, I get a pop up window that is empty,
showing no "Outlook Address Books". If I then click the "remove" button
on
that screen, nothing happens.
If I close that window and return to the "Address Books" tab on the
Account
settings window and select the "New" button, select "Additional Address
Books", click next and select "Outlook Address Book", I get an error
message
saying that "This account or directory type already exists and cannot be
specified twice."

2.) When I select "Properties" on the Contacts folder and select the
"Outlook Address Book" tab, the checkbox for "Show thsi folder as an
e-mail
AddressBook" is not checked, but it is greyed out so I can not check it.

Something must've gone wrong during the Easy transfer process. I need
help
here.

Thanks!
-Jim

Easy transfer never configures your Outlook Address Book. You need to do
that for yourself, the same as always:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
I have the same problem. I am using MS Office Standard 2007 on a
Windows
Vista Home Premium OS. I used the "Easy Transfer for Windows Vista"
when
I
installed Vista. All my emails, appointments and contacts show up
fine.
However, somehow my Contacts are not linked with my address book. When
I
attempt the fix that you describe, the check box for "show this folder
as
an
email address book" is greyed out and I can not select it.

Any ideas?
Thanks,
-Jim Mc


:

Aloha vtotter,

What version of Outlook are you using?

Right-click the Contacts folder, go to Properties | Outlook Address
Book
and check the box for "Show as E-mail Address Book."

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

I am helping an elderly couple set up Outlook so they can more
easily
access
their emails. Unfortunately, when I go to compose a new email and
hit
the
"to" button, the contact dialog box comes up, but there are no
contacts to
choose.
However, there are contacts in the address book.

 

[Russ Valentine [MVP-Outlook]]

Doubt it. As I said, I don't think Easy Transfer can handle configuring the
Outlook Address Book. You should always create a new profile from scratch
when moving to a new OS or upgrading an OS. Outlook has never been capable
of surviving those kinds of migration without creating a new profile.
--
Russ Valentine
[MVP-Outlook]

Is it possible that the I don't have the appropriate permission to
modify/delete the address book? I used "Easy Transfer" to move the data
from
my old system to the new one BUT my username on the new system is
different
from the new one.

You need to remove the Outlook Address Book service from your profile,
restart Outlook, then re-add it. I've never seen anyone for whom the
"Remove" option was not available, but if that is indeed your case, then
create a new Outlook profile from scratch.
--
Russ Valentine
[MVP-Outlook]

Thanks, but that doesn't work.
1.) In Outlook 2007 when I select Tools/Account Settings and the
Address
Book tab, Outlook Address Book is listed. The "Remove" button is
greyed
out.
If I click on the "Change" button, I get a pop up window that is empty,
showing no "Outlook Address Books". If I then click the "remove"
button
on
that screen, nothing happens.
If I close that window and return to the "Address Books" tab on the
Account
settings window and select the "New" button, select "Additional Address
Books", click next and select "Outlook Address Book", I get an error
message
saying that "This account or directory type already exists and cannot
be
specified twice."

2.) When I select "Properties" on the Contacts folder and select the
"Outlook Address Book" tab, the checkbox for "Show thsi folder as an
e-mail
AddressBook" is not checked, but it is greyed out so I can not check
it.

Something must've gone wrong during the Easy transfer process. I need
help
here.

Thanks!
-Jim



:

Easy transfer never configures your Outlook Address Book. You need to
do
that for yourself, the same as always:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
I have the same problem. I am using MS Office Standard 2007 on a
Windows
Vista Home Premium OS. I used the "Easy Transfer for Windows Vista"
when
I
installed Vista. All my emails, appointments and contacts show up
fine.
However, somehow my Contacts are not linked with my address book.
When
I
attempt the fix that you describe, the check box for "show this
folder
as
an
email address book" is greyed out and I can not select it.

Any ideas?
Thanks,
-Jim Mc


:

Aloha vtotter,

What version of Outlook are you using?

Right-click the Contacts folder, go to Properties | Outlook Address
Book
and check the box for "Show as E-mail Address Book."

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

I am helping an elderly couple set up Outlook so they can more
easily
access
their emails. Unfortunately, when I go to compose a new email
and
hit
the
"to" button, the contact dialog box comes up, but there are no
contacts to
choose.
However, there are contacts in the address book.

 

[modF]

I have this same problem as you do, and I also used the Easy Transfer
Wizards. Were you able to find a solution, the only thing I believe I
have left to try is a new install of Outlook.

Thanks, but that doesn't work.
1.) In Outlook 2007 when I select Tools/Account Settings and the Address
Book tab, Outlook Address Book is listed. The "Remove" button is greyed out.
If I click on the "Change" button, I get a pop up window that is empty,
showing no "Outlook Address Books". If I then click the "remove" button on
that screen, nothing happens.
If I close that window and return to the "Address Books" tab on the Account
settings window and select the "New" button, select "Additional Address
Books", click next and select "Outlook Address Book", I get an error message
saying that "This account or directory type already exists and cannot be
specified twice."

2.) When I select "Properties" on the Contacts folder and select the
"Outlook Address Book" tab, the checkbox for "Show thsi folder as an e-mail
AddressBook" is not checked, but it is greyed out so I can not check it.

Something must've gone wrong during the Easy transfer process. I need help
here.

Thanks!
-Jim

Easy transfer never configures your Outlook Address Book. You need to do
that for yourself, the same as always:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Produc...
--
Russ Valentine
[MVP-Outlook]

I have the same problem. I am using MS Office Standard 2007 on a Windows
Vista Home Premium OS. I used the "Easy Transfer for Windows Vista" when
I
installed Vista. All my emails, appointments and contacts show up fine.
However, somehow my Contacts are not linked with my address book. When I
attempt the fix that you describe, the check box for "show this folder as
an
email address book" is greyed out and I can not select it.
Any ideas?
Thanks,
-Jim Mc
:
Aloha vtotter,
What version of Outlook are you using?
Right-click the Contacts folder, go to Properties | Outlook Address Book
and check the box for "Show as E-mail Address Book."
-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ:http://www.factplace.com/onenotefaq.htm
I am helping an elderly couple set up Outlook so they can more easily
access
their emails. Unfortunately, when I go to compose a new email and hit
the
"to" button, the contact dialog box comes up, but there are no
contacts to
choose.
However, there are contacts in the address book.- Hide quoted text -

- Show quoted text -

 

[Guest]

I've been working with Miocrosoft support to solve this - apparently there
are a bunch of people with this problem and it's somehow related to Easy
Transfer. They weren't able to help, but I experimented and GOOD NEWS- I
fixed the problem.

Heres what i did.
1. Before doing anything, first make a backup copy of your .pst file (mine
was called outlook.pst)

2. I created a new Outlook profile (see instructions below). The new
profile automatically generated a new .pst file - in my case it was called
outlook1.pst.

3. I started Outlook with the new profile and changed the data file to the
original outlook.pst.
From the main menu select Tools/Account Settings.
Select the Data Files tab.
Click the Add button.
Select Office Outlook Personal Folder (.pst) and click OK.
Find your original outlook .pst file and select it and click OK.
Back on the Account settings screen, highlight the original outlook pst file
and click "Set as Default"
Highlight the other outlook folder and click Remove

4. All I needed to do at this point was re-create my other email accounts (I
have 6 email addresses in outlook)

I hope that works for you too.
-Jim



Creating a new Outlook profile:
1. Click the Start Button, and then click Control Panel.
2. Click Switch to Classic View, and then double-click Mail.
3. In the Mail Setup dialog box, click Show Profiles.
4. On the General tab, click Prompt for a profile to be used, and then click
Add.
5. In the Profile Name box, type a descriptive name for the new e-mail
profile, and then click OK.
6. In the E-mail Accounts dialog box, click Add a new e-mail account, and
then click Next.
7. Click the appropriate server type for your new e-mail account, and then
click Next.
8. Type your account information in the required boxes, and then click Next.
9. Click Finish, and then click OK.

I have this same problem as you do, and I also used the Easy Transfer
Wizards. Were you able to find a solution, the only thing I believe I
have left to try is a new install of Outlook.

Thanks, but that doesn't work.
1.) In Outlook 2007 when I select Tools/Account Settings and the Address
Book tab, Outlook Address Book is listed. The "Remove" button is greyed out.
If I click on the "Change" button, I get a pop up window that is empty,
showing no "Outlook Address Books". If I then click the "remove" button on
that screen, nothing happens.
If I close that window and return to the "Address Books" tab on the Account
settings window and select the "New" button, select "Additional Address
Books", click next and select "Outlook Address Book", I get an error message
saying that "This account or directory type already exists and cannot be
specified twice."

2.) When I select "Properties" on the Contacts folder and select the
"Outlook Address Book" tab, the checkbox for "Show thsi folder as an e-mail
AddressBook" is not checked, but it is greyed out so I can not check it.

Something must've gone wrong during the Easy transfer process. I need help
here.

Thanks!
-Jim

Easy transfer never configures your Outlook Address Book. You need to do
that for yourself, the same as always:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Produc...
--
Russ Valentine
[MVP-Outlook]
I have the same problem. I am using MS Office Standard 2007 on a Windows
Vista Home Premium OS. I used the "Easy Transfer for Windows Vista" when
I
installed Vista. All my emails, appointments and contacts show up fine.
However, somehow my Contacts are not linked with my address book. When I
attempt the fix that you describe, the check box for "show this folder as
an
email address book" is greyed out and I can not select it.

Any ideas?
Thanks,
-Jim Mc

"Ben M. Schorr - MVP" wrote:

Aloha vtotter,

What version of Outlook are you using?

Right-click the Contacts folder, go to Properties | Outlook Address Book
and check the box for "Show as E-mail Address Book."

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ:http://www.factplace.com/onenotefaq.htm

I am helping an elderly couple set up Outlook so they can more easily
access
their emails. Unfortunately, when I go to compose a new email and hit
the
"to" button, the contact dialog box comes up, but there are no
contacts to
choose.
However, there are contacts in the address book.- Hide quoted text -

- Show quoted text -

 

[Russ Valentine [MVP-Outlook]]

Creating a new profile would be far more likely to work than reinstalling
Outlook.
--
Russ Valentine
[MVP-Outlook]

I have this same problem as you do, and I also used the Easy Transfer
Wizards. Were you able to find a solution, the only thing I believe I
have left to try is a new install of Outlook.

Thanks, but that doesn't work.
1.) In Outlook 2007 when I select Tools/Account Settings and the Address
Book tab, Outlook Address Book is listed. The "Remove" button is greyed
out.
If I click on the "Change" button, I get a pop up window that is empty,
showing no "Outlook Address Books". If I then click the "remove" button
on
that screen, nothing happens.
If I close that window and return to the "Address Books" tab on the
Account
settings window and select the "New" button, select "Additional Address
Books", click next and select "Outlook Address Book", I get an error
message
saying that "This account or directory type already exists and cannot be
specified twice."

2.) When I select "Properties" on the Contacts folder and select the
"Outlook Address Book" tab, the checkbox for "Show thsi folder as an
e-mail
AddressBook" is not checked, but it is greyed out so I can not check it.

Something must've gone wrong during the Easy transfer process. I need
help
here.

Thanks!
-Jim

Easy transfer never configures your Outlook Address Book. You need to
do
that for yourself, the same as always:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Produc...
--
Russ Valentine
[MVP-Outlook]
I have the same problem. I am using MS Office Standard 2007 on a
Windows
Vista Home Premium OS. I used the "Easy Transfer for Windows Vista"
when
I
installed Vista. All my emails, appointments and contacts show up
fine.
However, somehow my Contacts are not linked with my address book.
When I
attempt the fix that you describe, the check box for "show this
folder as
an
email address book" is greyed out and I can not select it.

Any ideas?
Thanks,
-Jim Mc

"Ben M. Schorr - MVP" wrote:

Aloha vtotter,

What version of Outlook are you using?

Right-click the Contacts folder, go to Properties | Outlook Address
Book
and check the box for "Show as E-mail Address Book."

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ:http://www.factplace.com/onenotefaq.htm

I am helping an elderly couple set up Outlook so they can more
easily
access
their emails. Unfortunately, when I go to compose a new email and
hit
the
"to" button, the contact dialog box comes up, but there are no
contacts to
choose.
However, there are contacts in the address book.- Hide quoted
text -

- Show quoted text -

 

[Guest]

I'm haveing the same issues. Is there a way to export the account
information so that I don't have to recerate all of my email accounts?

Creating a new profile would be far more likely to work than reinstalling
Outlook.
--
Russ Valentine
[MVP-Outlook]

I have this same problem as you do, and I also used the Easy Transfer
Wizards. Were you able to find a solution, the only thing I believe I
have left to try is a new install of Outlook.

Thanks, but that doesn't work.
1.) In Outlook 2007 when I select Tools/Account Settings and the Address
Book tab, Outlook Address Book is listed. The "Remove" button is greyed
out.
If I click on the "Change" button, I get a pop up window that is empty,
showing no "Outlook Address Books". If I then click the "remove" button
on
that screen, nothing happens.
If I close that window and return to the "Address Books" tab on the
Account
settings window and select the "New" button, select "Additional Address
Books", click next and select "Outlook Address Book", I get an error
message
saying that "This account or directory type already exists and cannot be
specified twice."

2.) When I select "Properties" on the Contacts folder and select the
"Outlook Address Book" tab, the checkbox for "Show thsi folder as an
e-mail
AddressBook" is not checked, but it is greyed out so I can not check it.

Something must've gone wrong during the Easy transfer process. I need
help
here.

Thanks!
-Jim



:
Easy transfer never configures your Outlook Address Book. You need to
do
that for yourself, the same as always:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Produc...
--
Russ Valentine
[MVP-Outlook]
I have the same problem. I am using MS Office Standard 2007 on a
Windows
Vista Home Premium OS. I used the "Easy Transfer for Windows Vista"
when
I
installed Vista. All my emails, appointments and contacts show up
fine.
However, somehow my Contacts are not linked with my address book.
When I
attempt the fix that you describe, the check box for "show this
folder as
an
email address book" is greyed out and I can not select it.

Any ideas?
Thanks,
-Jim Mc

:

Aloha vtotter,

What version of Outlook are you using?

Right-click the Contacts folder, go to Properties | Outlook Address
Book
and check the box for "Show as E-mail Address Book."

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ:http://www.factplace.com/onenotefaq.htm

I am helping an elderly couple set up Outlook so they can more
easily
access
their emails. Unfortunately, when I go to compose a new email and
hit
the
"to" button, the contact dialog box comes up, but there are no
contacts to
choose.
However, there are contacts in the address book.- Hide quoted
text -

- Show quoted text -

 

[Russ Valentine [MVP-Outlook]]

Unfortunately, no. It's safer and far more reliable just to recreate your
accounts.
--
Russ Valentine
[MVP-Outlook]

I'm haveing the same issues. Is there a way to export the account
information so that I don't have to recerate all of my email accounts?

Creating a new profile would be far more likely to work than reinstalling
Outlook.
--
Russ Valentine
[MVP-Outlook]

I have this same problem as you do, and I also used the Easy Transfer
Wizards. Were you able to find a solution, the only thing I believe I
have left to try is a new install of Outlook.

On Feb 2, 10:21 am, JimmyMac <[email protected]>
wrote:
Thanks, but that doesn't work.
1.) In Outlook 2007 when I select Tools/Account Settings and the
Address
Book tab, Outlook Address Book is listed. The "Remove" button is
greyed
out.
If I click on the "Change" button, I get a pop up window that is
empty,
showing no "Outlook Address Books". If I then click the "remove"
button
on
that screen, nothing happens.
If I close that window and return to the "Address Books" tab on the
Account
settings window and select the "New" button, select "Additional
Address
Books", click next and select "Outlook Address Book", I get an error
message
saying that "This account or directory type already exists and cannot
be
specified twice."

2.) When I select "Properties" on the Contacts folder and select the
"Outlook Address Book" tab, the checkbox for "Show thsi folder as an
e-mail
AddressBook" is not checked, but it is greyed out so I can not check
it.

Something must've gone wrong during the Easy transfer process. I need
help
here.

Thanks!
-Jim



:
Easy transfer never configures your Outlook Address Book. You need
to
do
that for yourself, the same as always:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Produc...
--
Russ Valentine
[MVP-Outlook]
I have the same problem. I am using MS Office Standard 2007 on a
Windows
Vista Home Premium OS. I used the "Easy Transfer for Windows
Vista"
when
I
installed Vista. All my emails, appointments and contacts show up
fine.
However, somehow my Contacts are not linked with my address book.
When I
attempt the fix that you describe, the check box for "show this
folder as
an
email address book" is greyed out and I can not select it.

Any ideas?
Thanks,
-Jim Mc

:

Aloha vtotter,

What version of Outlook are you using?

Right-click the Contacts folder, go to Properties | Outlook
Address
Book
and check the box for "Show as E-mail Address Book."

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ:http://www.factplace.com/onenotefaq.htm

I am helping an elderly couple set up Outlook so they can more
easily
access
their emails. Unfortunately, when I go to compose a new email
and
hit
the
"to" button, the contact dialog box comes up, but there are no
contacts to
choose.
However, there are contacts in the address book.- Hide quoted
text -

- Show quoted text -

 

[Guest]

This will be the 2nd time that I have had to create a new profile with
Outlook 2007; this is not a very clever way of getting fixes to this type of
problem!

Anyhow, everything was working fine for me (2 x POP3 accounts) - then I
added another POP3 account, and the Contact lookup has vaporized! Not
good....

BTW, Article ID:197577 in the MS KB is inaccurate, in that the fix method
proposed will not work with Vista.

Unfortunately, no. It's safer and far more reliable just to recreate your
accounts.
--
Russ Valentine
[MVP-Outlook]

I'm haveing the same issues. Is there a way to export the account
information so that I don't have to recerate all of my email accounts?

Creating a new profile would be far more likely to work than reinstalling
Outlook.
--
Russ Valentine
[MVP-Outlook]
I have this same problem as you do, and I also used the Easy Transfer
Wizards. Were you able to find a solution, the only thing I believe I
have left to try is a new install of Outlook.

On Feb 2, 10:21 am, JimmyMac <[email protected]>
wrote:
Thanks, but that doesn't work.
1.) In Outlook 2007 when I select Tools/Account Settings and the
Address
Book tab, Outlook Address Book is listed. The "Remove" button is
greyed
out.
If I click on the "Change" button, I get a pop up window that is
empty,
showing no "Outlook Address Books". If I then click the "remove"
button
on
that screen, nothing happens.
If I close that window and return to the "Address Books" tab on the
Account
settings window and select the "New" button, select "Additional
Address
Books", click next and select "Outlook Address Book", I get an error
message
saying that "This account or directory type already exists and cannot
be
specified twice."

2.) When I select "Properties" on the Contacts folder and select the
"Outlook Address Book" tab, the checkbox for "Show thsi folder as an
e-mail
AddressBook" is not checked, but it is greyed out so I can not check
it.

Something must've gone wrong during the Easy transfer process. I need
help
here.

Thanks!
-Jim



:
Easy transfer never configures your Outlook Address Book. You need
to
do
that for yourself, the same as always:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Produc...
--
Russ Valentine
[MVP-Outlook]
I have the same problem. I am using MS Office Standard 2007 on a
Windows
Vista Home Premium OS. I used the "Easy Transfer for Windows
Vista"
when
I
installed Vista. All my emails, appointments and contacts show up
fine.
However, somehow my Contacts are not linked with my address book.
When I
attempt the fix that you describe, the check box for "show this
folder as
an
email address book" is greyed out and I can not select it.

Any ideas?
Thanks,
-Jim Mc

:

Aloha vtotter,

What version of Outlook are you using?

Right-click the Contacts folder, go to Properties | Outlook
Address
Book
and check the box for "Show as E-mail Address Book."

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ:http://www.factplace.com/onenotefaq.htm

I am helping an elderly couple set up Outlook so they can more
easily
access
their emails. Unfortunately, when I go to compose a new email
and
hit
the
"to" button, the contact dialog box comes up, but there are no
contacts to
choose.
However, there are contacts in the address book.- Hide quoted
text -

- Show quoted text -

 

[Russ Valentine [MVP-Outlook]]

A better reference is here and is independent of the OS:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

It's hard to imagine how adding another pop account would do anything to
"Contact lookup." It's more plausible that you've hit one of the many snags
people are finding with the new Instant Search feature in Outlook 2007.
The problems with Outlook 2007 seem to be growing daily, and it is indeed a
blunt tool to have to create a new profile each time. Unfortunately, it is
the only solution that exists for many Outlook 2007 problems at this point.
--
Russ Valentine
[MVP-Outlook]

This will be the 2nd time that I have had to create a new profile with
Outlook 2007; this is not a very clever way of getting fixes to this type
of
problem!

Anyhow, everything was working fine for me (2 x POP3 accounts) - then I
added another POP3 account, and the Contact lookup has vaporized! Not
good....

BTW, Article ID:197577 in the MS KB is inaccurate, in that the fix method
proposed will not work with Vista.

Unfortunately, no. It's safer and far more reliable just to recreate your
accounts.
--
Russ Valentine
[MVP-Outlook]

I'm haveing the same issues. Is there a way to export the account
information so that I don't have to recerate all of my email accounts?

:

Creating a new profile would be far more likely to work than
reinstalling
Outlook.
--
Russ Valentine
[MVP-Outlook]
I have this same problem as you do, and I also used the Easy Transfer
Wizards. Were you able to find a solution, the only thing I believe
I
have left to try is a new install of Outlook.

On Feb 2, 10:21 am, JimmyMac <[email protected]>
wrote:
Thanks, but that doesn't work.
1.) In Outlook 2007 when I select Tools/Account Settings and the
Address
Book tab, Outlook Address Book is listed. The "Remove" button is
greyed
out.
If I click on the "Change" button, I get a pop up window that is
empty,
showing no "Outlook Address Books". If I then click the "remove"
button
on
that screen, nothing happens.
If I close that window and return to the "Address Books" tab on the
Account
settings window and select the "New" button, select "Additional
Address
Books", click next and select "Outlook Address Book", I get an
error
message
saying that "This account or directory type already exists and
cannot
be
specified twice."

2.) When I select "Properties" on the Contacts folder and select
the
"Outlook Address Book" tab, the checkbox for "Show thsi folder as
an
e-mail
AddressBook" is not checked, but it is greyed out so I can not
check
it.

Something must've gone wrong during the Easy transfer process. I
need
help
here.

Thanks!
-Jim



:
Easy transfer never configures your Outlook Address Book. You
need
to
do
that for yourself, the same as always:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Produc...
--
Russ Valentine
[MVP-Outlook]
I have the same problem. I am using MS Office Standard 2007 on
a
Windows
Vista Home Premium OS. I used the "Easy Transfer for Windows
Vista"
when
I
installed Vista. All my emails, appointments and contacts show
up
fine.
However, somehow my Contacts are not linked with my address
book.
When I
attempt the fix that you describe, the check box for "show this
folder as
an
email address book" is greyed out and I can not select it.

Any ideas?
Thanks,
-Jim Mc

:

Aloha vtotter,

What version of Outlook are you using?

Right-click the Contacts folder, go to Properties | Outlook
Address
Book
and check the box for "Show as E-mail Address Book."

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ:http://www.factplace.com/onenotefaq.htm

I am helping an elderly couple set up Outlook so they can
more
easily
access
their emails. Unfortunately, when I go to compose a new
email
and
hit
the
"to" button, the contact dialog box comes up, but there are
no
contacts to
choose.
However, there are contacts in the address book.- Hide
quoted
text -

- Show quoted text -