Why does MS play these FIX games???

  • Thread starter Thread starter Bret Pehrson
  • Start date Start date
Bret said:
One of *MANY* 'available' fixes for VS (and related):

http://support.microsoft.com/default.aspx?scid=kb;en-us;822759

But, you have to play the "contact Microsoft Product Support Services to obtain
the fix" game -- *WHY*???

What is the malfunction over in Redmond that disallows posting these fixes in a
readily-obtainable location, or _better_yet_, how about _service_packs_ for VS?
Click to expand...

Sorry, I inadvertently posted this message in the wrong newsgroup. If
interested, I've re-posted in microsoft.public.vsnet.ide.
 
Bret Pehrson said:
One of *MANY* 'available' fixes for VS (and related):

http://support.microsoft.com/default.aspx?scid=kb;en-us;822759

But, you have to play the "contact Microsoft Product Support Services to
obtain
the fix" game -- *WHY*???

What is the malfunction over in Redmond that disallows posting these fixes
in a
readily-obtainable location, or _better_yet_, how about _service_packs_
for VS?
Click to expand...

The issue with the QFEs is, as Ronald L. explained recently, that Hotfixes
are not cumulative. If you've installed Hotfix A, there's no a-priori
guarantee that Hotfix B will work for you. For that reason, hotfixes are
only available through PSS so they can track which other hotfixes you've
installed to know if there is likely to be a problem before you try it.

More frequent service packs would be nice, yes.

-cd
 
I see.
But why do we have to actually contact them, not just fill in a form
notifying them of our requirement for the particular fix?
Also, when I have come across one of these fixes, I had to contact the paid
support number in order to request it. Not very beneficial in the middle of
the night, or if there is no credit on the credit card.
Any further insight?
Dave
 
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