Why does it take so long to open a message?

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I'm running Office 2003 Professional and Norton Internet Security, and
somehow one or the other (or the combination) has slowed performance to a
crawl. Messages take forever to open in Outlook. Excel (the application
itself) takes forever to open. This is a recent phenomenon. I've visited
the Microsoft site, downloaded and installed Service Pack 1 but don't see any
improvement. Would sure appreciate help. I dread opening messages because
it takes so long. I'm a consultant and pretty tech savvy, but this is
killing me!
 
Dear User,

Norton AntiVirus includes an option called the "Office Plug-in" and I think
this option is is activated.It can cause many problems with Office
installation and operation. You'll want to disable it.Disabling NAV doesn't
disable the plug-in; you. In NAV go to Options. In the Miscellaneous section
turn off "Enable Office Plug-in".Some NAV versions (CE for example) don't
include the Office Plug-In, but a previously installed version of Norton AV
may have left the Office Plug-In DLL installed, registered and active.
Use Windows Explorer to search for: officeav.dll
If you find it, click Start, click Run and type this:
regsvr32 /u "\officeav.dll"
then click OK

Hope this will help you.

Suvodip Moitra
 
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