why do my .pdf and .doc email attachments arrive as winword

  • Thread starter Thread starter rosemaryws
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rosemaryws

When I send out an email with a .pdf or .doc attachment to several people
there are always a few that receive the attachment as "winword" and are
unable to open it. When they send it back to me it comes back as I sent it
out.
 
You don't mention what type of e-mail client these folks use, but when in
doubt, set your message format to plain text since there are folks out there
are solution out there that can't support the "Rich Text" format that
Outlook uses. If using an older version of Outlook (Outlook 97/2003), you
also may want to disable Microsoft Word as your e-mail editor.
 
rosemaryws said:
When I send out an email with a .pdf or .doc attachment to several people
there are always a few that receive the attachment as "winword" and are
unable to open it. When they send it back to me it comes back as I sent it
out.
Click to expand...

'winword' (winword.exe) is a program (MS Word), it is not an attachment
type. You'll need to get better information as to just EXACTLY what your
recipients say they are getting, like the entire filename.

If you are using RTF (Rich-Text Format) when composing your e-mails, the
only people that can read them are those also using Outlook. Not even
Outlook Express understands RTF. So more likely is that your recipients are
getting winmail.dat attachments which contains the formatting information
for your RTF document. Stop using RTF. Unless you are in a closed
corporate environment where everyone is using Outlook and also sharing the
same Exchange server, you should be using plain-text or HTML format.

You never identified WHAT e-mail clients your recipients are using.
 
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