why can't i use msn messenger on my machine

  • Thread starter Thread starter Catherine
  • Start date Start date
C

Catherine

Hi, there,
Does anyone there help me?
This is the user of msn messenger. I have used it for one
year without any problem. But about two weeks ago, i
found i could not register on it with my computer(the
system kept telling me that my ID does not exist or my
password is wrong), but i can register on others'
computers, which proves both my ID and password work .
I haven't changed any parameters about messenger on
my computer.Both version 4.7 and 6.0 cannot work. Isn't
it strange? Does it have any relationships with windows
XP itself?
Could you please tell me what's wrong with my msn
messenger? How should i do? I am eager to use it as
before!
 
Greetings Catherine,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
John,

I also have such problems. (like many others!!) and allready tried
everything.

I followed the instructions that you gave, but still it does not work! What
now?

Nobody seems to have the solutions for the problem(s)...

Fabke


Jonathan Kay said:
Greetings Catherine,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @
Click to expand...
http://memberservicesnet.passport.com/memberservice.srf, then try
 
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