Why Can't I Send????

  • Thread starter Thread starter Mike K
  • Start date Start date
M

Mike K

My Outlook 2000 and Outlook Express 6 both send outgoing
messages. However, the messages never reach their
intended destinations. I have tried various smtp
servers. When I send a message, it appears in the Outbox
for a second and then goes into sent items, as it
should. However, the messages never appear at their
destinations and no error message appears. I've tried
both applications with different outgoing mail servers
but still no results. I have confirmed with the ISP that
all my settings, including authentication, are correct.
Any insight? Thanks.
 
Yes I can. I ping outgoing.verizon.net and it works
without any problems. Could the problem be with Outlook
and Express?
 
Yes I can. I ping outgoing.verizon.net and it works
without any problems. Could the problem be with Outlook
and Express?
 
Have you set up your Outlook & OE to authenticate to the SMTP server in your
mail account properties?
 
I admit it's odd you don't at least get and error message
back. Have you tried sending yourself a message?

Another thing to try is to go to
http://office.microsoft.com

Select Downloads on the left and then "Check for Updates"
Be sure and have your Office CD handy, it might ask for
it. Download and updates you need.

Let us know your results
 
"Mike K" said in news:[email protected]:
My Outlook 2000 and Outlook Express 6 both send outgoing
messages. However, the messages never reach their
intended destinations. I have tried various smtp
servers. When I send a message, it appears in the Outbox
for a second and then goes into sent items, as it
should. However, the messages never appear at their
destinations and no error message appears. I've tried
both applications with different outgoing mail servers
but still no results. I have confirmed with the ISP that
all my settings, including authentication, are correct.
Any insight? Thanks.
Click to expand...

Enable logging in your e-mail client. After sending a message, check the
log to make sure the SMTP server that you used actually accepted your
message. You could ask your ISP to check their logs to verify that the
message that their SMTP server accepted actually did attempt to send your
message to the destination mail server for the targeted recipient(s). Have
them also note if there delivery failures; if so, ask them why you never get
a status e-mail back from their SMTP server to report the delivery failure.

Do you know if your recipients do NOT have anti-spam features enabled on
their e-mail accounts? If the user enables an anti-spam function on their
account, their ISP's mail server may be deleting your messages or moving
them into the recipient's Junk or Trash folder. Have your recipients
disable anti-spam filtering (on their account at their mail server) or
change its setup so the spam-detected message gets moved into their Junk or
Bulk folder instead of deleting it. Then send another test e-mail and have
your recipients check their Junk or Bulk folders.

Also check if your recipients are using anti-spam software. Could be they
are filtering out your messages. You might not be sending spam but their
filtering might be triggering on your domain or your content and thinking
your message is spam.

You could enable the option when sending a message to request a delivery
receipt for your message. This is not the same as a read receipt which is
managed by the recipient in their e-mail client when they download your
message from their mail server. Instead, it request the destination mail
server (for the recipient) to send back a status e-mail telling you if your
message ever got to that destination mail server. Some mail servers support
delivery receipt requests, some don't. For those that don't, sometimes
they'll report an error (that they don't support delivery receipts) but that
fact alone tells you that your ISP's SMTP server did connect to the
destination mail server and the destination mail server then bitched.
 
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