Why can't I send any email?

  • Thread starter Thread starter Don J
  • Start date Start date
D

Don J

I have successively send email from this computer using Outlook Express
under Windows XP. I have now reinstalled Windows XP and when I try to send
an email message using Outlook Express I immediately get the following error
message:

"Your server has unexpectedly terminated the connection. Possible causes
for this include server problems, network problems, or a long period of
inactivity. Account: 'dej4400', Server: 'mail.comcast.net', Protocol: POP3,
Server Response: '+OK', Port: 110, Secure(SSL): No, Error Number:
0x800CCC0F"

I also do not appear to be receiving any email. Newsgroups, however,
seem to be working well.

Why is this going on? What can I do about it?
 
I have successively send email from this computer using Outlook Express
under Windows XP. I have now reinstalled Windows XP and when I try to send
an email message using Outlook Express I immediately get the following error
message:

"Your server has unexpectedly terminated the connection. Possible causes
for this include server problems, network problems, or a long period of
inactivity. Account: 'dej4400', Server: 'mail.comcast.net', Protocol: POP3,
Server Response: '+OK', Port: 110, Secure(SSL): No, Error Number:
0x800CCC0F"

I also do not appear to be receiving any email. Newsgroups, however,
seem to be working well.

Why is this going on? What can I do about it?
------------------------------------------------------

Disable email scanning of outgoing and incoming mail. It provides no
additional protection (and even Symantec says it's not needed:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806).

Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending E-Mail
http://support.microsoft.com/?kbid=813514

Bruce
 
Bruce said:
Disable email scanning of outgoing and incoming mail. It provides no
additional protection (and even Symantec says it's not needed:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806).
Click to expand...

That's not what Symantec says at all. From that page:

"NAV Auto-Protect will scan any incoming files, including email, as they are
saved to your hard drive. Email scanning is just another layer on top of
this."

Extra layers of protection are a good thing. That's why Norton provides the
email scanning feature, and is why I keep it activated. Are there some
disadvantages to having it activated?

Regards,
Ian.
 
Bruce said:
Disable email scanning of outgoing and incoming mail. It provides no
additional protection (and even Symantec says it's not needed:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806).
Click to expand...

That's not what Symantec says at all. From that page:

"NAV Auto-Protect will scan any incoming files, including email, as they are
saved to your hard drive. Email scanning is just another layer on top of
this."

Extra layers of protection are a good thing. That's why Norton provides the
email scanning feature, and is why I keep it activated. Are there some
disadvantages to having it activated?

Regards,
Ian.
---------------------------------------------------------------
NAV Auto-Protect will still be working even with the e-mail scanning is
turned off.

The disadvantage is the original post.

This is from Method 3 in the MS link I provided.
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806

Bruce
 
Bruce said:
---------------------------------------------------------------
NAV Auto-Protect will still be working even with the e-mail scanning is
turned off.

The disadvantage is the original post.
Click to expand...

I understand. I had not looked at the MS link and how it related to the OP
question. I've never had a problem with Norton's email scanning myself, but
problems apparently can exist.

Thanks,
Ian.
 
Y. W.
Bruce :-)


Bruce said:
---------------------------------------------------------------
NAV Auto-Protect will still be working even with the e-mail scanning is
turned off.

The disadvantage is the original post.
Click to expand...

I understand. I had not looked at the MS link and how it related to the OP
question. I've never had a problem with Norton's email scanning myself, but
problems apparently can exist.

Thanks,
Ian.
 
Don said:
I have successively send email from this computer using Outlook Express
under Windows XP. I have now reinstalled Windows XP and when I try to send
an email message using Outlook Express I immediately get the following error
message:

"Your server has unexpectedly terminated the connection. Possible causes
for this include server problems, network problems, or a long period of
inactivity. Account: 'dej4400', Server: 'mail.comcast.net', Protocol: POP3,
Server Response: '+OK', Port: 110, Secure(SSL): No, Error Number:
0x800CCC0F"

I also do not appear to be receiving any email. Newsgroups, however,
seem to be working well.

Why is this going on? What can I do about it?
Click to expand...

Sending messages should use the SMTP server, not the POP (incoming)
server. Check whether you have got those right from comcast.net. They
might be interchanged(??) inadvertently while you setup your accounts
after reinstall. Even though the servers might have similar sort of
names, ports can be different - generally POP uses Port 110, while SMTP
uses Port 25. These may vary if you have an antivirus or mail proxy
configured.

Newsgroups use NNTP servers, different from POP3 email servers and use
different Ports too. They are in no way related to email server
misconfigurations, problems etc.

Have a nice day.
 
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