Why can't I print reports on Citrix network?

  • Thread starter Thread starter Guest
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Guest

Hi,

I'm trying to help a user who is not able to print reports in an Access
database. We aare on a Citrix network. The user is a thin client. The
database is on a network file server. When he tries to open a report,
nothing happens. The queries and tables in the database all run fine and
display properly. I think the reason the reports won't even preview is
because the database doesn't "see" a printer, but maybe I'm wrong. Anyway,
the user is able to print Word documents, but not Access reports. I went
back to my computer (fat client), logged onto Citrix on the same server that
the user is on and I have no trouble previewing or printing the reports from
the database. Does anyone know what's going on here? Is this an Access
problem or a networking problem?
 
Printer set up is a bit obscure on Citrix. When properly set
up, each user prints at his local printer, even though he is
running on a server somewhere else. To do this, his printer
driver is installed on the server each time he logs in. So
you have to get the printer installation correct, as well as
getting the profile correct.

Like in all network installations, Access is the first program
to fail, and fails the worst, if there is any kind of problem.

Your report that only Access fails, and Access only fails
for one user, is not unusual. There is no point testing from
your profile, the problem is in the user permissions and
profile.

Not normally anything you can do to Access to fix
the problem unless you have reports set to print to a particular
printer driver - that can cause problems..

(david)
 
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