Why cant I link existing email?

[Guest]

I have installed the latest update and service pack for BCM but auto linking
does not work. I am able to select the contact and mail folders and it runs
through the folder fine, but when I check the contact to see if it linked the
emails, none of them appear. I am able to link email one at a time, but this
is not a practical solution. Any advice?

 

[Guy]

I am unable to determine from your message if you ran the "Manage Email Auto
Linking" under the Business Tools Menu. Have you?

 

[Guest]

Yes. It appears to run fine, but no messages are linked. Thanks.

 

[Raul]

Hi Hunter

Can you try creating a new data base and check if the issue occurs also what
is the nature of the account that you use is it Pop ?

 

[Guest]

Thanks Raul,

Yes, I use POP3 mail. I created a new database and entered in a test
contact and BCM search and link worked fine on this new database, so I assume
the problem is in my existing database. What is the best course of action?
Thanks, Hunter

 

[Raul]

Hi Hunter

Thanks for the update since you stated that the option worked in the new
database,i would suggest that migrate the data from the old database as a
*.bcm
file.