Why can't I find contacts in Outlook Web Access?

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Guest

I have created a number of contacts but when I use the Find Names tool I
always get 'No entries were found', no matter how much information I supply
about the contact I am seeking.
 
Since OWA is a part of Exchange, probably best to ask in an Exchange group
for a complete answer.

Having said that, are the contacts kept in a .pst file or the mailbox?


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Kermit asked:

| I have created a number of contacts but when I use the Find Names
| tool I always get 'No entries were found', no matter how much
| information I supply about the contact I am seeking.
 
What happens if you open the Contacts folder in OWA? OWA searches the GAL
by default. (Exchange 5.5)

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head scratching, Kermit asked:

| The contacts are set up and kept in the mailbox
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Since OWA is a part of Exchange, probably best to ask in an Exchange
|| group for a complete answer.
||
|| Having said that, are the contacts kept in a .pst file or the
|| mailbox?
||
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Kermit asked:
||
||| I have created a number of contacts but when I use the Find Names
||| tool I always get 'No entries were found', no matter how much
||| information I supply about the contact I am seeking.
 
When I open the Contacts folder the list of contacts is displayed. If I
select a contact I can then get that address displayed in the 'To' space of a
new message. My problem is that to enter other addresses on that message
(without laboriously typing them in) I need to use the Find Names facility
and it seems incapable of finding any name - it keeps saying 'No entries were
found'.
I don't know what GAL stands for!
 
"Global Address List" - it is your list of mail-enabled Exchange mailboxes
and is what 5.5 searches by default. You haven't mentioned what version of
Outlook/Exchange you are using.

Have you posted this to an Exchange group yet?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head scratching, Kermit asked:

| When I open the Contacts folder the list of contacts is displayed. If
| I select a contact I can then get that address displayed in the 'To'
| space of a new message. My problem is that to enter other addresses
| on that message (without laboriously typing them in) I need to use
| the Find Names facility and it seems incapable of finding any name -
| it keeps saying 'No entries were found'.
| I don't know what GAL stands for!
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| What happens if you open the Contacts folder in OWA? OWA searches
|| the GAL by default. (Exchange 5.5)
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
||
|| After furious head scratching, Kermit asked:
||
||| The contacts are set up and kept in the mailbox
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| Since OWA is a part of Exchange, probably best to ask in an
|||| Exchange group for a complete answer.
||||
|||| Having said that, are the contacts kept in a .pst file or the
|||| mailbox?
||||
||||
|||| --ÂÂ
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, Kermit asked:
||||
||||| I have created a number of contacts but when I use the Find Names
||||| tool I always get 'No entries were found', no matter how much
||||| information I supply about the contact I am seeking.
 
It makes no difference whether I search GAL or my Contacts, the search of GAL
just takes a little longer. I am accessing OWA via Internet Explorer 6 and I
copied the following about OWA
Microsoft® Office Outlook® Web Access
for Exchange Server 2003
Thanks for taking the time to help. I haven't as yet contacted any other group
 
Milly Staples said:
"Global Address List" - it is your list of mail-enabled Exchange mailboxes
and is what 5.5 searches by default. You haven't mentioned what version of
Outlook/Exchange you are using.

Have you posted this to an Exchange group yet?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head scratching, Kermit asked:

| When I open the Contacts folder the list of contacts is displayed. If
| I select a contact I can then get that address displayed in the 'To'
| space of a new message. My problem is that to enter other addresses
| on that message (without laboriously typing them in) I need to use
| the Find Names facility and it seems incapable of finding any name -
| it keeps saying 'No entries were found'.
| I don't know what GAL stands for!
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| What happens if you open the Contacts folder in OWA? OWA searches
|| the GAL by default. (Exchange 5.5)
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
||
|| After furious head scratching, Kermit asked:
||
||| The contacts are set up and kept in the mailbox
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| Since OWA is a part of Exchange, probably best to ask in an
|||| Exchange group for a complete answer.
||||
|||| Having said that, are the contacts kept in a .pst file or the
|||| mailbox?
||||
||||
|||| --ÂÂÂ
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, Kermit asked:
||||
||||| I have created a number of contacts but when I use the Find Names
||||| tool I always get 'No entries were found', no matter how much
||||| information I supply about the contact I am seeking.
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