Who's used Epson's warranty?

  • Thread starter Thread starter Brian
  • Start date Start date
B

Brian

I bought a C82 from epson direct 9 months ago. Always used epson ink, and
now my black is clogged and cant print out any black. No amount of head
cleanings helped any.

How is Epson with respect to warranty repair/replacement time? I know the
C82 is known for clogging up, good thing I have my warranty!

Wondering anyone elses experience with Epson's warranty repair/replacement
service? Positive or negative?
 
I had my 1280 replaced twice by Epson. One time it was my fault: it wasn't
actually broken. They send out a replacement charged to your credit card and
erase the charge when they receive your unit back.
 
Did they include a pre-paid shipping label, or did you have to eat the
shipping charge?

I am moving to Hawaii (from NY) in 11 days, maybe I can get them to ship a
replacement there and save me $30-35 from having to fedex it myself!
 
Brian said:
I bought a C82 from epson direct 9 months ago. Always used epson ink,
and now my black is clogged and cant print out any black. No amount
of head cleanings helped any.

How is Epson with respect to warranty repair/replacement time? I know
the C82 is known for clogging up, good thing I have my warranty!

Wondering anyone elses experience with Epson's warranty
repair/replacement service? Positive or negative?
Click to expand...

By 'cleaning' the printheads you are merely exacerbating the problem. All
the 'cleaning' cycle does is lay down more ink, on top of what's already
there, and makes the issue worse. You now have two choices: -

1) Take an empty cartridge, one of each colour, and fill with Windex.
Replace the carts you have in there with the Windex carts and alternate
running cleaning cycles/nozzle checks until the paper comes out clean. When
the paper is clean, remove the Windex carts and replace with BRAND NEW
ones - do NOT, under any circumstances, replace the ones you removed.

Print a nozzle check. If you don't see anything on the paper, run one
cleaning cycle, to get the ink flowing, and try a nozzle test again. That
should be all that's needed. You shouldn't need to run any more than two
cleaning cycles to get things going again.

2) If you don't wish to fill your own carts, there are a number of
outlets that offer cleaning carts. Just Google for 'inkjet cleaning
cartridges' - you're bound to find a myriad of companies selling them.
Simply replace your existing carts with the cleaning ones and proceed as
above.

Running a cleaning cycle can use as much as a fifth of a cartridge. It
should be used very sparingly - after all, ink is, obviously, money!
 
Thanks all. I heard back from Epson and they want me to give them a call.
They say that they will have a tech support rep do basic trouble shooting
and then if needed replace the unit with the same or comparable model
(possibly refurb).

Bummer. I'll probably get someone elses C82 that clogged up and just face
the problem in the near future again. Oh well, we'll see what kind of
replacement i get soon enough. thanks to all
 
I prefer refurbs. At least I know a human has looked at it before they put
it in the box. People return printers for all sorts of reasons that have
nothing to do with how well they worked.
 
Thanks all. I heard back from Epson and they want me to give them a call.
They say that they will have a tech support rep do basic trouble shooting
and then if needed replace the unit with the same or comparable model
(possibly refurb).
Click to expand...

Hm... Service tech, hey? Before you allow them to do that, do a
google "groups" search and paste in all the words below. Then read
the two messages that have "DVD" and "950" in the title:

justallan epson service technician ink their new cartridges

Unless they mean over the phone, I wouldn't let an epson tech touch
the printer - or THEY will void the warranty.
Bummer. I'll probably get someone elses C82 that clogged up and just face
the problem in the near future again.
Click to expand...

Exactly. At least you'll get a printer that works, unlike me. : (

Allan.
 
Safetymom123 said:
I prefer refurbs. At least I know a human has looked at it before they put
it in the box.
Click to expand...

Don't make assumptions - you don't know it was a human. ;-)
 
I prefer refurbs. At least I know a human has looked at it before they put
it in the box. People return printers for all sorts of reasons that have
nothing to do with how well they worked.
Click to expand...
Yes. I had a DVD writer die on me and I was asked if I wanted a repair
or a refurb. I went for the refurb which I knew would be working.
 
Back
Top