Where to download hotfix 830004

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Guest

I'm going around and around in circles on microsoft's web page, every link I try takes me someplace I've already been. My question is simple. Where, exactly, do I download the hotfix for KB830004?
 
You must contact Microsoft Support by phone or web incident to get the
hotfix. It is not a public download.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



Sean Scott said:
I'm going around and around in circles on microsoft's web page, every link
Click to expand...
I try takes me someplace I've already been. My question is simple. Where,
exactly, do I download the hotfix for KB830004?
 
Not a public download? Hasn't MS heard of the internet? Forcing customers to deal with a human being when the data already exists certainly isn't in the spirit of the web.
 
Hotfixes do not receive the level of regression testing as service packs and
other public updates. In other words, there's every possibility that the
hotfix will break something else; you use it at your own risk. By adding
human interaction to the process, Microsoft has an opportunity to pass along
that warning and make sure you understand it, to ascertain if you are indeed
having the problem that the fix addresses, and to maintain a list of people
who have the fix just in case something does surface that warrants an update
to the hotfix.

If you don't like the process, you can always wait for the service pack.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers


Paul Rowe said:
Not a public download? Hasn't MS heard of the internet? Forcing
Click to expand...
customers to deal with a human being when the data already exists certainly
isn't in the spirit of the web.
 
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