Caroline said:
The best customer service I ever got was from kustompc.co.uk. When I got
a faulty part, they sent a replacement out the same day (having
responded to an e-mail in around 15 minutes) and it arrived the next
day. *And* they told me not to bother sending back the faulty part!
Well my web return thingy to Dabs has resulted in no response in over 24
hours and I wasn't convinced it got sent when I did it.
Earlier on I tried to contact them via the web form for customer services,
the form wouldn't submit - I tried three different browser sessions no
result.
I tried emailing (e-mail address removed) and a different address failed (I think it
was (e-mail address removed)) so they got the email, it probably got
automatically forwarded to an address that doesn't exist.
The phone number on their box note just says to use their website.
I have no way of contacting them except via a written letter, and quite
frankly I'm a bit disappointed.
The product I picked is of apalling design - a Belkin monitor lead with no
attempt at any shielding, as a result I get 6 visible "echoes" to the right
of high contrast vertical edges. Maybe I should have researched a bit
better, but I really didn't expect somebody like Belkin to package and sell
something that is so bad at doing it's one and only function. For those
that are interested, the F2N02x cables are probably all crap, and if you
want a Belkin monitor cable, go with the F3... as they use shielded RGB
wires and twisted pair on the others.
Ben