Where is it getting this contact info???

  • Thread starter Thread starter Scott Kelley
  • Start date Start date
S

Scott Kelley

I change the person's email address in the Address Book, yet when I create a
new email for him, it keeps coming up with the old address - double check,
and the Address Book DOES contain the correct new email address - checked in
the "Contacts" folder & the new address shows there.

What orifice is this &%$# thing pulling this info out of ????
 
You've provided no necessary information.
Include your Outlook version and the method by which you are selecting the
recipient. "Create a new email" tells us nothing. Care to guess how many
ways there are to do that?
This would be the expected behavior, for example, if you are using
autocompletion.
 
Sorry,
Using Outlook 2003
Ctl-N to create new email
In the To... area, I start to type in the name of the recipient, and it
shows my choices. The intended recipient's name is on the list, but it is
an old email address that has been changed in the address book.


Russ Valentine said:
You've provided no necessary information.
Include your Outlook version and the method by which you are selecting the
recipient. "Create a new email" tells us nothing. Care to guess how many
ways there are to do that?
This would be the expected behavior, for example, if you are using
autocompletion.
--
Russ Valentine
[MVP-Outlook]
Scott Kelley said:
I change the person's email address in the Address Book, yet when I create
a new email for him, it keeps coming up with the old address - double
check, and the Address Book DOES contain the correct new email address -
checked in the "Contacts" folder & the new address shows there.

What orifice is this &%$# thing pulling this info out of ????
Click to expand...
Click to expand...
 
That is showing you names in Autocomplete (not anything to do with
Contacts). Use the down arrow to get to the rogue address and hit delete to
get rid of it.


Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm
Scott Kelley said:
Sorry,
Using Outlook 2003
Ctl-N to create new email
In the To... area, I start to type in the name of the recipient, and it
shows my choices. The intended recipient's name is on the list, but it is
an old email address that has been changed in the address book.


Russ Valentine said:
You've provided no necessary information.
Include your Outlook version and the method by which you are selecting the
recipient. "Create a new email" tells us nothing. Care to guess how many
ways there are to do that?
This would be the expected behavior, for example, if you are using
autocompletion.
--
Russ Valentine
[MVP-Outlook]
Scott Kelley said:
I change the person's email address in the Address Book, yet when I create
a new email for him, it keeps coming up with the old address - double
check, and the Address Book DOES contain the correct new email address -
checked in the "Contacts" folder & the new address shows there.

What orifice is this &%$# thing pulling this info out of ????
Click to expand...
Click to expand...
Click to expand...
 
Thanks. Where is the down arrow?
Scott Kelley


Judy Gleeson MVP - Outlook said:
That is showing you names in Autocomplete (not anything to do with
Contacts). Use the down arrow to get to the rogue address and hit delete
to
get rid of it.


Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm
Scott Kelley said:
Sorry,
Using Outlook 2003
Ctl-N to create new email
In the To... area, I start to type in the name of the recipient, and it
shows my choices. The intended recipient's name is on the list, but it
is
an old email address that has been changed in the address book.


Russ Valentine said:
You've provided no necessary information.
Include your Outlook version and the method by which you are selecting the
recipient. "Create a new email" tells us nothing. Care to guess how
many
ways there are to do that?
This would be the expected behavior, for example, if you are using
autocompletion.
--
Russ Valentine
[MVP-Outlook]
I change the person's email address in the Address Book, yet when I create
a new email for him, it keeps coming up with the old address - double
check, and the Address Book DOES contain the correct new email
address -
checked in the "Contacts" folder & the new address shows there.

What orifice is this &%$# thing pulling this info out of ????
Click to expand...
Click to expand...
Click to expand...
 
on your keyboard

--
Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm
Scott Kelley said:
Thanks. Where is the down arrow?
Scott Kelley


Judy Gleeson MVP - Outlook said:
That is showing you names in Autocomplete (not anything to do with
Contacts). Use the down arrow to get to the rogue address and hit delete
to
get rid of it.


Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm
Scott Kelley said:
Sorry,
Using Outlook 2003
Ctl-N to create new email
In the To... area, I start to type in the name of the recipient, and it
shows my choices. The intended recipient's name is on the list, but it
is
an old email address that has been changed in the address book.


You've provided no necessary information.
Include your Outlook version and the method by which you are
Click to expand...
selecting
the
recipient. "Create a new email" tells us nothing. Care to guess how
many
ways there are to do that?
This would be the expected behavior, for example, if you are using
autocompletion.
--
Russ Valentine
[MVP-Outlook]
I change the person's email address in the Address Book, yet when I create
a new email for him, it keeps coming up with the old address - double
check, and the Address Book DOES contain the correct new email
address -
checked in the "Contacts" folder & the new address shows there.

What orifice is this &%$# thing pulling this info out of ????
Click to expand...
Click to expand...
Click to expand...
 
I see what you're thinking. The erroneous name is already selected (no
other names below it). I figured you were talking about a list somewhere.


Judy Gleeson MVP - Outlook said:
on your keyboard

--
Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm
Scott Kelley said:
Thanks. Where is the down arrow?
Scott Kelley


Judy Gleeson MVP - Outlook said:
That is showing you names in Autocomplete (not anything to do with
Contacts). Use the down arrow to get to the rogue address and hit delete
to
get rid of it.


Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm
Sorry,
Using Outlook 2003
Ctl-N to create new email
In the To... area, I start to type in the name of the recipient, and
it
shows my choices. The intended recipient's name is on the list, but
it
is
an old email address that has been changed in the address book.


You've provided no necessary information.
Include your Outlook version and the method by which you are selecting
the
recipient. "Create a new email" tells us nothing. Care to guess how
many
ways there are to do that?
This would be the expected behavior, for example, if you are using
autocompletion.
--
Russ Valentine
[MVP-Outlook]
I change the person's email address in the Address Book, yet when I
create
a new email for him, it keeps coming up with the old address -
double
check, and the Address Book DOES contain the correct new email
address -
checked in the "Contacts" folder & the new address shows there.

What orifice is this &%$# thing pulling this info out of ????
Click to expand...
Click to expand...
Click to expand...
 
If your autocomplete list contains only a single entry, use the directions
here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;289975
You may have to wait a bit until Microsoft makes this article available
again.
--
Russ Valentine
[MVP-Outlook]
Scott Kelley said:
I see what you're thinking. The erroneous name is already selected (no
other names below it). I figured you were talking about a list somewhere.


Judy Gleeson MVP - Outlook said:
on your keyboard

--
Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm
Scott Kelley said:
Thanks. Where is the down arrow?
Scott Kelley


message
That is showing you names in Autocomplete (not anything to do with
Contacts). Use the down arrow to get to the rogue address and hit delete
to
get rid of it.


Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm
Sorry,
Using Outlook 2003
Ctl-N to create new email
In the To... area, I start to type in the name of the recipient, and
it
shows my choices. The intended recipient's name is on the list, but
it
is
an old email address that has been changed in the address book.


You've provided no necessary information.
Include your Outlook version and the method by which you are selecting
the
recipient. "Create a new email" tells us nothing. Care to guess how
many
ways there are to do that?
This would be the expected behavior, for example, if you are using
autocompletion.
--
Russ Valentine
[MVP-Outlook]
I change the person's email address in the Address Book, yet when I
create
a new email for him, it keeps coming up with the old address -
double
check, and the Address Book DOES contain the correct new email
address -
checked in the "Contacts" folder & the new address shows there.

What orifice is this &%$# thing pulling this info out of ????
Click to expand...
Click to expand...
Click to expand...
 
Hi Scott. You tricked me with this line:

The intended recipient's name is on the list, but it is
an old email address that has been changed in the address book.

Russ in right, if there's only one name showing it's a bit harder to clear
(you said a "list"). Hopefully the article will be available for you. The
simple down arrow and delete method works if a few names appear in the
autocomplete list.


Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!


Russ Valentine said:
If your autocomplete list contains only a single entry, use the directions
here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;289975
You may have to wait a bit until Microsoft makes this article available
again.
--
Russ Valentine
[MVP-Outlook]
Scott Kelley said:
I see what you're thinking. The erroneous name is already selected (no
other names below it). I figured you were talking about a list somewhere.


Judy Gleeson MVP - Outlook said:
on your keyboard

--
Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm
Thanks. Where is the down arrow?
Scott Kelley


message
That is showing you names in Autocomplete (not anything to do with
Contacts). Use the down arrow to get to the rogue address and hit
delete
to
get rid of it.


Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm
Sorry,
Using Outlook 2003
Ctl-N to create new email
In the To... area, I start to type in the name of the recipient, and
it
shows my choices. The intended recipient's name is on the list, but
it
is
an old email address that has been changed in the address book.


You've provided no necessary information.
Include your Outlook version and the method by which you are
selecting
the
recipient. "Create a new email" tells us nothing. Care to guess
how
many
ways there are to do that?
This would be the expected behavior, for example, if you are using
autocompletion.
--
Russ Valentine
[MVP-Outlook]
I change the person's email address in the Address Book, yet when
I
create
a new email for him, it keeps coming up with the old address -
double
check, and the Address Book DOES contain the correct new email
address -
checked in the "Contacts" folder & the new address shows there.

What orifice is this &%$# thing pulling this info out of ????
Click to expand...
Click to expand...
Click to expand...
 
Looks like in their usual attempt to be helpful, Microsoft has pulled this
article for good. The gist of it is to send a message using a name or
address that will add another entry to that dropdown list. Then you will
have the ability to use the arrow key to select the name you want to remove.
This step is no longer necessary in Outlook 2003 and higher.

--
Russ Valentine
[MVP-Outlook]
Judy Gleeson MVP Outlook said:
Hi Scott. You tricked me with this line:

The intended recipient's name is on the list, but it is
an old email address that has been changed in the address book.

Russ in right, if there's only one name showing it's a bit harder to clear
(you said a "list"). Hopefully the article will be available for you.
The simple down arrow and delete method works if a few names appear in the
autocomplete list.


Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!


Russ Valentine said:
If your autocomplete list contains only a single entry, use the
directions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;289975
You may have to wait a bit until Microsoft makes this article available
again.
--
Russ Valentine
[MVP-Outlook]
Scott Kelley said:
I see what you're thinking. The erroneous name is already selected (no
other names below it). I figured you were talking about a list
somewhere.


message on your keyboard

--
Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm
Thanks. Where is the down arrow?
Scott Kelley


message
That is showing you names in Autocomplete (not anything to do with
Contacts). Use the down arrow to get to the rogue address and hit
delete
to
get rid of it.


Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm
Sorry,
Using Outlook 2003
Ctl-N to create new email
In the To... area, I start to type in the name of the recipient,
and it
shows my choices. The intended recipient's name is on the list,
but it
is
an old email address that has been changed in the address book.


You've provided no necessary information.
Include your Outlook version and the method by which you are
selecting
the
recipient. "Create a new email" tells us nothing. Care to guess
how
many
ways there are to do that?
This would be the expected behavior, for example, if you are
using
autocompletion.
--
Russ Valentine
[MVP-Outlook]
I change the person's email address in the Address Book, yet when
I
create
a new email for him, it keeps coming up with the old address -
double
check, and the Address Book DOES contain the correct new email
address -
checked in the "Contacts" folder & the new address shows there.

What orifice is this &%$# thing pulling this info out of ????
Click to expand...
Click to expand...
Click to expand...
 
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