Where Do Imported BCM Emails Go?

  • Thread starter Thread starter Noxbane
  • Start date Start date
N

Noxbane

So I have folders for each client in Outlook, with all their emails stored
there. The client is setup as a contact in BCM and all these emails are
linked to it. So I export a contact from BCM (by right clicking on it and
selected Export) and I choose the selection that says All History With
Emails.

So after I export it, I delete all emails and the contact.

Then I go to import that contact, and all the phone logs and contact data
and stuff is imported correctly, but where are the emails imported to?? They
arent in the inbox, they aren't in a folder with the customers name. Where
are they??
 
Noxbane said:
So I have folders for each client in Outlook, with all their emails stored
there. The client is setup as a contact in BCM and all these emails are
linked to it. So I export a contact from BCM (by right clicking on it and
selected Export) and I choose the selection that says All History With
Emails.

So after I export it, I delete all emails and the contact.

Then I go to import that contact, and all the phone logs and contact data
and stuff is imported correctly, but where are the emails imported to??
They
arent in the inbox, they aren't in a folder with the customers name. Where
are they??
Click to expand...

Sorry to tell you this, but you've deleted your e-mails
The bcm database does not contain the full mesage, but just a link to th
eoriginal messag ein your mailbox. Igf teh message is deleted or unreachable
it will display part of the text. So if you don't have a backup and the
recyclebin has been emptied, then they are gone.
 
Thanks for the response Jan. Luckily I didnt lose anything real important.

This product is very difficult to find simple answers that a person would
actually need to know to use the product (like my question).
 
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