Where do I submit Windows XP bugs?

  • Thread starter Thread starter Silvercode
  • Start date Start date
What bug might that be?


~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Thanks for the answer. But there was only a phone number. What is this, stuck
in the 80's? Can't I fill in some web form somewhere?
 
Nope. That's as good as it gets, these days. They pulled the web form
quite some time ago.

: Thanks for the answer. But there was only a phone number. What is this,
stuck
: in the 80's? Can't I fill in some web form somewhere?
:
: "Tom [Pepper] Willett" wrote:
:
: > http://support.microsoft.com/gp/contactbug
: >
: >
: > : > : Where do I submit Windows XP bugs?
: >
: >
: >
 
Oh, I would have started with some tiny bug and see if they can fix even that.

For example if I move the toolbar to left of the screen and a browser partly
covers it, then I click on the toolbar to bring it to top, and then if I
hover mouse pointer over a quick button on the toolbar the tooltip soon goes
under the toolbar. The bug occurs on around five first tooltips until I click
on the browser and click on the toolbar again.

What I don't like in Windows is that there are some small annoyances. It
would be better to fix those instead of creating a new even more bloated
operating system that might have tons of new bugs and annoyances. I mean,
things should get better over time, right?
 
Yes but your efforts will be in vain because they have no intention of
making any changes to Windows XP.



~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Windows Vista has replaced Windows XP. Any bugs found in XP now will not be
fixed.

--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..
 
Microsoft effectively made that decision a while ago when it decided to stop
supporting Windows XP. The company is more involved with Vista and the up
and coming Windows 7 now.

--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..
 
But, MS has *not* stopped supporting Windows XP, yet. Check the lifecycle.

: Microsoft effectively made that decision a while ago when it decided to
stop
: supporting Windows XP. The company is more involved with Vista and the up
: and coming Windows 7 now.
:
: --
:
: --
: John Barnett MVP
: Associate Expert
: Windows Desktop Experience
:
: Web: http://xphelpandsupport.mvps.org
: Web: http://vistasupport.mvps.org
: Web: http://www.silversurfer-guide.com
:
: The information in this mail/post is supplied "as is". No warranty of any
: kind, either expressed or implied, is made in relation to the accuracy,
: reliability or content of this mail/post. The Author shall not be liable
for
: any direct, indirect, incidental or consequential damages arising out of
the
: use of, or inability to use, information or opinions expressed in this
: mail/post..
:
:
: : > How can you possibly make a statement such as that?
: > Do you make those decisions for Microsoft?
: > : >> Windows Vista has replaced Windows XP. Any bugs found in XP now will
not
: >> be fixed.
: >>
: >> --
: >>
: >> --
: >> John Barnett MVP
: >> Associate Expert
: >> Windows Desktop Experience
: >>
: >> Web: http://xphelpandsupport.mvps.org
: >> Web: http://vistasupport.mvps.org
: >> Web: http://www.silversurfer-guide.com
: >>
: >> The information in this mail/post is supplied "as is". No warranty of
any
: >> kind, either expressed or implied, is made in relation to the accuracy,
: >> reliability or content of this mail/post. The Author shall not be
liable
: >> for
: >> any direct, indirect, incidental or consequential damages arising out
of
: >> the
: >> use of, or inability to use, information or opinions expressed in this
: >> mail/post..
: >>
: >>
: >> : >>> Where do I submit Windows XP bugs?
: >>
: >
: >
 
True Tom but realistically do you expect Microsoft to be interested in
"bugs" other than those relating to Security issues?


~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Of course not, Gerry. I don't believe they're too concerned with Vista
either, at this stage, since they are in a race with the next O/S ;-)

Tom
: True Tom but realistically do you expect Microsoft to be interested in
: "bugs" other than those relating to Security issues?
:
:
: ~~~~
:
:
: Gerry
: ~~~~
: FCA
: Stourport, England
: Enquire, plan and execute
: ~~~~~~~~~~~~~~~~~~~
:
: Tom [Pepper] Willett wrote:
: > But, MS has *not* stopped supporting Windows XP, yet. Check the
: > lifecycle.
: >
: > : >> Microsoft effectively made that decision a while ago when it decided
: >> to stop supporting Windows XP. The company is more involved with
: >> Vista and the up and coming Windows 7 now.
: >>
: >> --
: >>
: >> --
: >> John Barnett MVP
: >> Associate Expert
: >> Windows Desktop Experience
: >>
: >> Web: http://xphelpandsupport.mvps.org
: >> Web: http://vistasupport.mvps.org
: >> Web: http://www.silversurfer-guide.com
: >>
: >> The information in this mail/post is supplied "as is". No warranty
: >> of any kind, either expressed or implied, is made in relation to the
: >> accuracy, reliability or content of this mail/post. The Author shall
: >> not be liable for any direct, indirect, incidental or consequential
: >> damages arising out of the use of, or inability to use, information
: >> or opinions expressed in this mail/post..
: >>
: >>
: >> : >>> How can you possibly make a statement such as that?
: >>> Do you make those decisions for Microsoft?
: >>> : >>>> Windows Vista has replaced Windows XP. Any bugs found in XP now
: >>>> will not be fixed.
: >>>>
: >>>> --
: >>>>
: >>>> --
: >>>> John Barnett MVP
: >>>> Associate Expert
: >>>> Windows Desktop Experience
: >>>>
: >>>> Web: http://xphelpandsupport.mvps.org
: >>>> Web: http://vistasupport.mvps.org
: >>>> Web: http://www.silversurfer-guide.com
: >>>>
: >>>> The information in this mail/post is supplied "as is". No warranty
: >>>> of any kind, either expressed or implied, is made in relation to
: >>>> the accuracy, reliability or content of this mail/post. The Author
: >>>> shall not be liable for
: >>>> any direct, indirect, incidental or consequential damages arising
: >>>> out of the
: >>>> use of, or inability to use, information or opinions expressed in
: >>>> this mail/post..
: >>>>
: >>>>
: >>>> message : >>>>> Where do I submit Windows XP bugs?
:
:
 
Tom I am well aware of the XP product life cycle. I think the only thing
that Microsoft will be attending to during the remaining life of XP is
security exploits; MS certainly wouldn't be interested with individual bug
reports. Just because MS got their arm twisted by public demand to extend
the life cycle of XP doesn't mean that they have to 'mend' every bug that
appears from now on (even if it was an original bug but has only just
appeared). No company in their right mind will waste valuable resources on a
product that is nearing the end of its live cycle.


--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..


Tom [Pepper] Willett said:
But, MS has *not* stopped supporting Windows XP, yet. Check the
lifecycle.

: Microsoft effectively made that decision a while ago when it decided to
stop
: supporting Windows XP. The company is more involved with Vista and the
up
: and coming Windows 7 now.
:
: --
:
: --
: John Barnett MVP
: Associate Expert
: Windows Desktop Experience
:
: Web: http://xphelpandsupport.mvps.org
: Web: http://vistasupport.mvps.org
: Web: http://www.silversurfer-guide.com
:
: The information in this mail/post is supplied "as is". No warranty of
any
: kind, either expressed or implied, is made in relation to the accuracy,
: reliability or content of this mail/post. The Author shall not be liable
for
: any direct, indirect, incidental or consequential damages arising out of
the
: use of, or inability to use, information or opinions expressed in this
: mail/post..
:
:
: : > How can you possibly make a statement such as that?
: > Do you make those decisions for Microsoft?
: > : >> Windows Vista has replaced Windows XP. Any bugs found in XP now will
not
: >> be fixed.
: >>
: >> --
: >>
: >> --
: >> John Barnett MVP
: >> Associate Expert
: >> Windows Desktop Experience
: >>
: >> Web: http://xphelpandsupport.mvps.org
: >> Web: http://vistasupport.mvps.org
: >> Web: http://www.silversurfer-guide.com
: >>
: >> The information in this mail/post is supplied "as is". No warranty of
any
: >> kind, either expressed or implied, is made in relation to the
accuracy,
: >> reliability or content of this mail/post. The Author shall not be
liable
: >> for
: >> any direct, indirect, incidental or consequential damages arising out
of
: >> the
: >> use of, or inability to use, information or opinions expressed in
this
: >> mail/post..
: >>
: >>
: >> : >>> Where do I submit Windows XP bugs?
: >>
: >
: >
Click to expand...
 
Or a bug John that they have found it convenient to ignore for the last
2/3 years.


~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Tom I am well aware of the XP product life cycle. I think the only
thing that Microsoft will be attending to during the remaining life
of XP is security exploits; MS certainly wouldn't be interested with
individual bug reports. Just because MS got their arm twisted by
public demand to extend the life cycle of XP doesn't mean that they
have to 'mend' every bug that appears from now on (even if it was an
original bug but has only just appeared). No company in their right
mind will waste valuable resources on a product that is nearing the
end of its live cycle.

--


Tom [Pepper] Willett said:
But, MS has *not* stopped supporting Windows XP, yet. Check the
lifecycle.

John Barnett MVP said:
Microsoft effectively made that decision a while ago when it
decided to stop supporting Windows XP. The company is more involved
with Vista and the up and coming Windows 7 now.

--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty
of any kind, either expressed or implied, is made in relation to
the accuracy, reliability or content of this mail/post. The Author
shall not be liable for any direct, indirect, incidental or
consequential damages arising out of the use of, or inability to
use, information or opinions expressed in this mail/post..


How can you possibly make a statement such as that?
Do you make those decisions for Microsoft?
Windows Vista has replaced Windows XP. Any bugs found in XP now
will not be fixed.

--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No
warranty of any kind, either expressed or implied, is made in
relation to the accuracy, reliability or content of this
mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising
out of the
use of, or inability to use, information or opinions expressed in
this mail/post..


message Where do I submit Windows XP bugs?
Click to expand...
Click to expand...
Click to expand...
 
Is that your opinion or are you stating facts?
John Barnett MVP said:
Tom I am well aware of the XP product life cycle. I think the only thing
that Microsoft will be attending to during the remaining life of XP is
security exploits; MS certainly wouldn't be interested with individual bug
reports. Just because MS got their arm twisted by public demand to extend
the life cycle of XP doesn't mean that they have to 'mend' every bug that
appears from now on (even if it was an original bug but has only just
appeared). No company in their right mind will waste valuable resources on
a product that is nearing the end of its live cycle.


--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable
for
any direct, indirect, incidental or consequential damages arising out of
the
use of, or inability to use, information or opinions expressed in this
mail/post..


Tom [Pepper] Willett said:
But, MS has *not* stopped supporting Windows XP, yet. Check the
lifecycle.

: Microsoft effectively made that decision a while ago when it decided to
stop
: supporting Windows XP. The company is more involved with Vista and the
up
: and coming Windows 7 now.
:
: --
:
: --
: John Barnett MVP
: Associate Expert
: Windows Desktop Experience
:
: Web: http://xphelpandsupport.mvps.org
: Web: http://vistasupport.mvps.org
: Web: http://www.silversurfer-guide.com
:
: The information in this mail/post is supplied "as is". No warranty of
any
: kind, either expressed or implied, is made in relation to the accuracy,
: reliability or content of this mail/post. The Author shall not be
liable
for
: any direct, indirect, incidental or consequential damages arising out
of
the
: use of, or inability to use, information or opinions expressed in this
: mail/post..
:
:
: : > How can you possibly make a statement such as that?
: > Do you make those decisions for Microsoft?
: > : >> Windows Vista has replaced Windows XP. Any bugs found in XP now will
not
: >> be fixed.
: >>
: >> --
: >>
: >> --
: >> John Barnett MVP
: >> Associate Expert
: >> Windows Desktop Experience
: >>
: >> Web: http://xphelpandsupport.mvps.org
: >> Web: http://vistasupport.mvps.org
: >> Web: http://www.silversurfer-guide.com
: >>
: >> The information in this mail/post is supplied "as is". No warranty
of
any
: >> kind, either expressed or implied, is made in relation to the
accuracy,
: >> reliability or content of this mail/post. The Author shall not be
liable
: >> for
: >> any direct, indirect, incidental or consequential damages arising
out
of
: >> the
: >> use of, or inability to use, information or opinions expressed in
this
: >> mail/post..
: >>
: >>
: >> : >>> Where do I submit Windows XP bugs?
: >>
: >
: >
Click to expand...
Click to expand...
 
Read what John wrote and you will know. The first two words of the
second sentence answer your query.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Is that your opinion or are you stating facts?
John Barnett MVP said:
Tom I am well aware of the XP product life cycle. I think the only
thing that Microsoft will be attending to during the remaining life
of XP is security exploits; MS certainly wouldn't be interested with
individual bug reports. Just because MS got their arm twisted by
public demand to extend the life cycle of XP doesn't mean that they
have to 'mend' every bug that appears from now on (even if it was an
original bug but has only just appeared). No company in their right
mind will waste valuable resources on a product that is nearing the
end of its live cycle. --

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty
of any kind, either expressed or implied, is made in relation to the
accuracy, reliability or content of this mail/post. The Author shall
not be liable for
any direct, indirect, incidental or consequential damages arising
out of the
use of, or inability to use, information or opinions expressed in
this mail/post..


Tom [Pepper] Willett said:
But, MS has *not* stopped supporting Windows XP, yet. Check the
lifecycle.

Microsoft effectively made that decision a while ago when it
decided to stop supporting Windows XP. The company is more
involved with Vista and the up and coming Windows 7 now.

--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty
of any kind, either expressed or implied, is made in relation to
the accuracy, reliability or content of this mail/post. The Author
shall not be
liable
for
any direct, indirect, incidental or consequential damages arising
out
of
the
use of, or inability to use, information or opinions expressed in
this mail/post..


How can you possibly make a statement such as that?
Do you make those decisions for Microsoft?
Windows Vista has replaced Windows XP. Any bugs found in XP now
will not be fixed.

--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No
warranty
of
any
kind, either expressed or implied, is made in relation to the
accuracy, reliability or content of this mail/post. The Author
shall not be liable for
any direct, indirect, incidental or consequential damages arising
out
of
the
use of, or inability to use, information or opinions expressed
in this mail/post..


message
Where do I submit Windows XP bugs?
Click to expand...
Click to expand...
Click to expand...
 
Microsoft's arms weren't really twisted on the lifecycle policy, at
least not for Windows XP Professional. The long established support
policy states:

Business and Developer products

Microsoft will offer a minimum of 10 years of support for Business and
Developer products. Mainstream Support for Business and Developer
products will be provided for 5 years or for 2 years after the successor
product (N+1) is released, whichever is longer. Microsoft will also
provide Extended Support for the 5 years following Mainstream support or
for 2 years after the second successor product (N+2) is released,
whichever is longer. Finally, most Business and Developer products will
receive at least 10 years of online self-help support.

The Windows XP Professional lifecycle support dates follow the above,
give or take a few months. Vista was generally available to the public
in January 2007 (I think) and XP Pro support dates are:

Mainstream Support Retired: 14/04/2009
Extended Support Retired: 08/04/2014

That is pretty well in line with the support policy for business
operating systems. Consumer and home products have a shorter lifecycle
policy, with regards to XP Home Microsoft did relent and extend the
support to match that of XP Pro.

John
 
It seems Gerry that bugs must be categorised on what can only describe as a
point system - the more reports received by Microsoft regarding that bug the
higher up the table it goes for the developer's attention. Where only one or
two incidences of the bug are concerned it probably gets put to the bottom
of the pile and, like everything else, gets forgotten.

But of course while the beta testers can send in numerous bugs thee is, as
you are well aware, that general 'stop all' clause 'cannot reproduce.' While
the bug may be a pain on my machine and also yours, if Microsoft can't
reproduce it then the bug is closed.

--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..


Gerry said:
Or a bug John that they have found it convenient to ignore for the last
2/3 years.


~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Tom I am well aware of the XP product life cycle. I think the only
thing that Microsoft will be attending to during the remaining life
of XP is security exploits; MS certainly wouldn't be interested with
individual bug reports. Just because MS got their arm twisted by
public demand to extend the life cycle of XP doesn't mean that they
have to 'mend' every bug that appears from now on (even if it was an
original bug but has only just appeared). No company in their right
mind will waste valuable resources on a product that is nearing the
end of its live cycle.

--


Tom [Pepper] Willett said:
But, MS has *not* stopped supporting Windows XP, yet. Check the
lifecycle.

Microsoft effectively made that decision a while ago when it
decided to stop supporting Windows XP. The company is more involved
with Vista and the up and coming Windows 7 now.

--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty
of any kind, either expressed or implied, is made in relation to
the accuracy, reliability or content of this mail/post. The Author
shall not be liable for any direct, indirect, incidental or
consequential damages arising out of the use of, or inability to
use, information or opinions expressed in this mail/post..


How can you possibly make a statement such as that?
Do you make those decisions for Microsoft?
Windows Vista has replaced Windows XP. Any bugs found in XP now
will not be fixed.

--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No
warranty of any kind, either expressed or implied, is made in
relation to the accuracy, reliability or content of this
mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising
out of the
use of, or inability to use, information or opinions expressed in
this mail/post..


message Where do I submit Windows XP bugs?
Click to expand...
Click to expand...
Click to expand...
 
Then you're stuck moving to Windows Vista and reporting bugs against
that version, not against the older Windows XP. Behaviors won't get
changed unless they can be regressed to Windows XP from those
implemented for Windows Vista. About the only "reports" that might get
worked on is if you submit critical security issues but then you'd need
to have the expertise of someone like Secunia and the level of expertise
typical of those users that report there to notify Microsoft of security
problems (which often don't get resolved for many months, if even
acknowledged by Microsoft). End users rarely have that level of OS
expertise to produce reports that can be of any value in solving those
type of issues.

The example "bug" you mention regarding behavior will not result in any
effort or resources expended by Microsoft to alter that behavior in
Windows XP - unless, of course, you are a very large corporation buying
thousands of licenses along with buying LOTS of support so you get heard
by their developers who would have be reassigned to old code.

You're pretty much stuck with the behaviors that Windows XP now
exhibits.
 
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