Where are the Microsoft reps?

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cj

I'm a MSDN subscriber and a Microsoft rep used to answer my questions
here in about 24 hours. But the last time I know someone from Microsoft
answered a question I posted here was on 4/21 when Steven Cheng answered
a question. Has something gone wrong with my subscription. As far as I
can see it's active.
 
I'm a MSDN subscriber and a Microsoft rep used to answer my questions
here in about 24 hours.  But the last time I know someone from Microsoft
answered a question I posted here was on 4/21 when Steven Cheng answered
a question.  Has something gone wrong with my subscription.  As far as I
can see it's active.
Click to expand...

Might be a good time to call MSDN customer support.

Thanks,

Seth Rowe [MVP]
 
¤ I'm a MSDN subscriber and a Microsoft rep used to answer my questions
¤ here in about 24 hours. But the last time I know someone from Microsoft
¤ answered a question I posted here was on 4/21 when Steven Cheng answered
¤ a question. Has something gone wrong with my subscription. As far as I
¤ can see it's active.

Make certain you post using the email address you used when subscribing. Otherwise, they won't know
you from Adam.


Paul
~~~~
Microsoft MVP (Visual Basic)
 
"got that number handy" was a kind of rhetorical question anyway. I
doubt anyone gets those numbers. This MSDN stuff seems overly
difficult. My company has a subscription that covers all of us and I
didn't set it up. When I finally found where to manage my account it
kept logging me in as cj2 instead of cj. I don't know why. Anyway
me.nospam.nospam was me er,,,cj. I was just making sure I knew where
that was set in my newsgroup reader with a test message and forgot to
change it back when posting to you.

Anyway, I'm now going to be known as cj2 as I'm pretty sure that is
registered with MS. I expect the registration under cj has expired.
I'll see if I start getting their comments on my questions.

Along those lines the posts seem to expire after a few months and I
can't go back and refresh my memory on old questions I've asked. I've
found I can go to Google and read them but can't through my newsgroup
reader. If you have any words of wisdom on that let me know. I use
Thunderbird as the newsgroup reader and the groups are listed from
msnews.microsoft.com. Otherwise I'll just plod along.
 
cj,

The MSDN part of this newsgroup works only as you connect to MSDN , logon to
that with the ID that is connected to your subscription and then use then
Web newsgroup client on that website.

The help is of course only needed as there is not already given a proper
answer, there is not said that you got help from a MSFT there is said that
you get an answer. It is very disturbing this newsgroup as we see 10
replies from an MSFT with the questi if the help has been good, while there
has been given very good answers by others long before that.

On your last question you got a very correct answer from Paul and very
quick. The MSDN subscription tells you only within 2 USA working days. So
even if you had logged on in the right way, you should have to wait at least
26 hours before you complain.

Cor
 
"got that number handy" was a kind of rhetorical question anyway.  I
doubt anyone gets those numbers.
Click to expand...

Actually, there is a page with the numbers, I remember having to use
the when I had a problem with my msdn working. The bad thing is that I
can't remember for the life of me how I can get back to that page.

If all else fails, I think you can call 1-800-Microsoft (if stateside)
and after waiting on hold for forever you might make it to the msdn
support people.

Thanks,

Seth Rowe [MVP]
http://sethrowe.blogspot.com/
 
I understand the limits of our msdn accounts. I used to get some form
of answer from MS on most questions usually overnight even if it was to
say they agreed with the answer given by someone else. I was beginning
to wonder why I hadn't heard from them. I'm not going to apologize for
wanting to know that at they're still watching my posts.

Keep in mind that due to whatever happened with my username following
our renewal in April only the kind folks who frequent here have been
answering all my questions MS hasn't been bother by me one bit. So if I
can get that kind of support for free, what are we paying MS for? About
the only thing I can think of is it assures me that I will get someone
to answer my question no matter how dumb or trivial it my be with 48
hours. That's not much. Personally I feel for the money we spend on
msdn we should have maybe an MS email address I could send questions to
with about 2 hour response time.

Anyway, I should be back in their system now and hopefully they will
again be joining the kind folks that use this board now in answering
some of my questions.
 
I understand the limits of our msdn accounts.  I used to get some form
of answer from MS on most questions usually overnight even if it was to
say they agreed with the answer given by someone else.  I was beginning
to wonder why I hadn't heard from them.  I'm not going to apologize for
wanting to know that at they're still watching my posts.

Keep in mind that due to whatever happened with my username following
our renewal in April only the kind folks who frequent here have been
answering all my questions MS hasn't been bother by me one bit.  So if I
can get that kind of support for free, what are we paying MS for?  About
the only thing I can think of is it assures me that I will get someone
to answer my question no matter how dumb or trivial it my be with 48
hours.  That's not much.  Personally I feel for the money we spend on
msdn we should have maybe an MS email address I could send questions to
with about 2 hour response time.

Anyway, I should be back in their system now and hopefully they will
again be joining the kind folks that use this board now in answering
some of my questions.







- Show quoted text -
Click to expand...

Of course I might be a bit biased in the fact that my MSDN was free,
but I always thought that the main reason for buying the MSDN was to
get development licenses for the software. I've only used the managed
newsgroups once (yesterday's refactoring question) and I don't think
that I did it correctly (good thing Rory was around).

Anyways, thanks for the compliments that we people who roam the
newsgroups are helping you out and I hope that the managed newsgroups
start working out better for you.

Thanks,

Seth Rowe [MVP]
http://sethrowe.blogspot.com/
 
To add to the pile, unless it's changed, it used to promise
a response by MS *or* a MVP.
Click to expand...

Really? I didn't know about the whole MVP thing. I guess I'm just used
to seeing a lot of the [MSFT]'ers responding even after the community
members gave the OP what they needed.

Anyways, thanks for that info, it's very interesting.

Thanks,

Seth Rowe [MVP]
http://sethrowe.blogspot.com/
 
Maybe the problem is that you use Thunderbird to handle your newsgroups vs
Microsoft ? ;-)

Not to start a long discussion - but I didnt like how the 'searching' was
done through thunderbird for old newsgroup items.
But thats a personal preference and to each their own.

Posting the above first line made me laugh when I thought of it so I had to
post it.

Cheers'

Miro
 
Miro,
Maybe the problem is that you use Thunderbird to handle your newsgroups vs
Microsoft ? ;-)
Click to expand...

Every developper needs its own expirience, that does not mean that your
expirience for sure will kick cj to think if he is using the right one. In
my opinion is that is the way every good developper acts even as he replies
that his way is the best.

(I was currious what Herfried was using at the moment, in my idea he had a
long search for better newsgroups readers, I see he is using Outlook Express
(Windows Mail) again)

:-)

Cor
 
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