No disrespect meant.
Sounds good. If only this played out in reality. During the last 5-6 years
I can't tell you how many no boots I've worked with (enough to make
directions for repairing XP on a blog) and so many excellent Vista sites are
cropping up, I'm going to wait awhile to see if I can fill any niches with
Vista--since so many bright peopleare doing such a good job) but..
1) I talked to someone senior at Dell in Austin (it's not easy to talk to
Dell non India unless you are either buying a PC or have some very unlisted
numbers) and he told me something quite different.
I have not seen Dell offering a $7 OS the same as the Windows Retail CDs. If
they are why not just MSFT and OEMS send the Windows Retail CD. I have seen
people for years getting Recovery Discs. I have rarely seen an OEM ship an
OEM equivalant with all the code to Windows XP.
I insist this is darn rare and I don't think Dell is doing this now--with
either a $7 full blown OS or a 21 day window to call and get thme to send
it to you free. I will try Dell Sales this week and see what they say.
That doesn't change my experience of about 1000 people during the current
term of XP notbeing able to do a repair install because they lacked an XP
CD. How do you explain all these people that I encountered at random on
chats and newsgroups/forums?
That image you can burn one time--I don't know where you are getting that!
HP is famous for its "so-called" "non-destructive recovery discs" that
don't do jack and its partitions that don't recover. I used to regularly
help on a chat very early in the morning with a very Senior HP Tech
supervisor from India who was extremely good, and we both were critical of
what HP offers.
Of course your statement about responsibility to back up is absolutely
right. Everyone who helps out here or any of the XP groups or anywhere else
on the MSFT groups has had backup engraved in their PC DNA for a long time.
In addition to the ports for a USB flash, convenience of writers included,
and now portatble hard drives that hold 100GB and up like the little cuties
trat are cropping up that fit in your pocket, Windows One Care and Vista
have very convenient backup utilties built in. Vista's Backup is more
robust and backs up more type files, pics, ect. than One Care's but they are
both very good ideas.
You wrote:
"They way it is now, you cannot use a recovery set (which completely
restores
a PC to factory conditions) to do an upgrade of ANY OS that requires the
OS CD for verification."
Again respectfully, from what I've seen you cannot get any of those
recovery sets to do what you said. I have a lot of respect for Toshiba's
research capacity, their innovations in storage, their retailers in my city,
and the machines they make and their other products.
What I was saying I'll make plain to you. You wrote "I can't quite decipher
all of what you are saying"
OEMs do not provide uniformly media that will do what a Windows retail CD in
XP and DVD in Vista will do. This cuts off the end user who invests hard
earned money from doing a very reliable Repair Install in XP and accessing
Win RE in Vista. I have tried Win RE experimentally and often, and when it
works it's fast but it does not work with near the consistency that an XP
Repair Install does for XP.
I might have included figures form last quarter financially for MSFT that
saw a 20% increas in OEM sales and 20% rounded off decrease in retail
licenses.
You wrote:
Any responsible corporation must support their end users, even if they don't
make it easy to get that support. Many people will give up, but you, as an
end user and consumer, need to be patient and persistent.
Well let's take a look at a little tiny one called MSFT headquatered in
Redmond. It employs pushing67000 people world wide. It's PSS sub
enterprise consists of Convergys of Ohio and they are horrendously
incompetent and their English is horrible in India. Not all Indians--but
the Convergys employees who are minimum waged butts in seats. It's about the
money as Cuba Gooding said. MSFT can't get enough of it.
Responsible--hardly.
You wrote:
"I'd also like to know, where on record, An HP VP states he does not give a
rat's ass if HP's clients cannot recover their OS. That would make an
interesting investigation for consumer groups. You are just making an
assumption on that one, I'm sure."
I didn't say that. I said in my opinion that OEM VP at Microsoft, Scott di
Valerio doesn't give a rat's ass about the 500 million OEM preinstalled
boxes getting fixed when XP needs to be repair installed or the projected
(in 24 months according to a slide I was given from MSFT) 425 million OEM
preinstalled Vista boxes getting fixed. I don't write about a subject as
serious as recovery for an OS in need of CPR and "make things up." I lived
through 1000 attempts to fix XP no boots and I understand how to do that
efficiently. I had great success with people coaching them via chat when
they had retail media or a genuine (very very rare) OEM OS. Of course OEM
enbossed equivalang Windows OS's are around. We have local computer shows
where they are always sold inexpensively for Windows and Office back a few
versionos up through the latest.
As to media that will work Scott di Valerio the account who is the MSFT
Financial VP and wears the double hat according to their Financial
Conference and Press Pass Exec Bios as OEM VP in charge of the OEM 300 named
partners and the little guys who work their tail off sees to it that people
don't get retail media.
He's an acocuntant not an engineer. I know accountants who care about
people. Mr. Di Valiero isn't responsible to the huge market of OEM users of
Windows preinstalled. The little guys who are OEM are required to provide
genuine retail media.
When pressed by System Builders at a MSFT meeting a few weeks ago the MSFT
rep nastilly announced "When you Guys start selling 50,000 boxes or more you
can do whatever you want to customers too."
I hope I was clear with my English. If I wasn't let me know and I'll polish
what I've said and rework it.
MSFT is going to offer upgrade coupons for Vista to help out the OEMs and as
I linked in a post to Colin Barnhorst in a thread, they are going to try to
modify their licenses to accomodate the Vista delay to RTM and what I hope
will be a few more months delay to make a half way decent operating system
instead of what Vista Inside Out author Ed Bott calls ranging in a spectrum
from "horrendous to very disappointing" if they don't delay it a few months
more.
Sincerely,
CH