When using outlook in cached exchange mode, start outlook first t.

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  • Start date Start date
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Guest

In Outlook 2003 when using cached exchange mode, on a slow connection (we are
using an outsourced email provider) all our users are to speed up initial
load starting up in offline mode then switching to online mode. If outlook
started then went off to check the exchange server the users would not have
to use the offline mode at all. Outlook just gives you a blank screen and it
looks like it has crashed this can sit like this for up to a min then come
back ok. Some kind of hotfix for this would be great.

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http://www.microsoft.com/office/com...b35e&dg=microsoft.public.outlook.installation
 
This is an odd problem description because if Outlook 2003 is configured in
cached exchange mode, users shouldn't see a "blank" window at first since
Outlook 2003 is going to show the contents of the *.OST file while doing all
the network nitty gritty stuff in the background. Any chance that antivirus
software is installed and is not releasing the OST file to Outlook fast
enough? (I generally recommend excluding the OST file from realtime
antivirus scanners.)
 
Hi

Antivirus is installed, but my ost file is basically empty, <100k, and if it
was the antivirus why would moving to offline start outlook instantly? I am
pretty sure its not the antivirus.

What happens is i start outlook it asks me for my profile, i choose my
cached exchange one, i get a password request allmost instantly so the
initial request is being processed by the supplier then the outlook screen
goes blank for the 30 ~ 60 seconds then my mail appears?

Here is my prf file (with some personal data removed)

Also for info the global address book only has 100 entries, and i have tried
it from both sides of a firewall?

I am sure its the order Outlook processes things? Any help greatly recieved
as its driving us mad.

Best Regards and seasons greetings

Peter
;Microsoft Outlook 2000/2003 Configuration File
;This file will automatically create an Outlook Profile which
;will contain your email account and connection details;
;

; **************************************************************
; Section 1 - Profile Defaults
; **************************************************************

[General]
Custom=1
ProfileName=
DefaultProfile=Yes
OverwriteProfile=Yes
ModifyDefaultProfileIfPresent=FALSE

; **************************************************************
; Section 2 - Services in Profile
; **************************************************************

[Service List]
ServiceX=Microsoft Outlook Client
ServiceEGS=Exchange Global Section
Service1=Outlook Address Book
Service2=Microsoft Exchange Server


;***************************************************************
; Section 3 - List of internet accounts
;***************************************************************

[Internet Account List]

;***************************************************************
; Section 4 - Default values for each service.
;***************************************************************

[ServiceX]
CachedExchangeMode=0x00000003
CachedExchangeFastDetect=TRUE
CachedExchangeSlowDetect=TRUE

[ServiceEGS]
MailboxName=
HomeServer=
RPCoverHTTPflags=0x0007
RPCProxyServer=
RPCProxyPrincipalName=
RPCProxyAuthScheme=0x0001
CachedExchangeConfigFlags=0x00000100

[Service1]
; No configuration of the Outlook Address Book is required

[Service2]
OverwriteExistingService=No
UniqueService=Yes
MailboxName=
HomeServer=
OfflineAddressBookPath=%USERPROFILE%\local settings\application
data\microsoft\outlook\
OfflineFolderPath=%USERPROFILE%\local settings\application
data\microsoft\outlook\outlook.ost
AccountName=Microsoft Exchange Server

;***************************************************************
; Section 5 - Values for each internet account.
;***************************************************************

;***************************************************************
; Section 6 - Mapping for profile properties
;***************************************************************

[Microsoft Exchange Server]
ServiceName=MSEMS
MDBGUID=
MailboxName=PT_STRING8,0x6607
HomeServer=PT_STRING8,0x6608
OfflineAddressBookPath=PT_STRING8,0x660E
OfflineFolderPath=PT_STRING8,0x6610

[Exchange Global Section]
SectionGUID=13dbb0c8aa05101a9bb000aa002fc45a
MailboxName=PT_STRING8,0x6607
HomeServer=PT_STRING8,0x6608
RPCoverHTTPflags=PT_LONG,0x6623
RPCProxyServer=PT_UNICODE,0x6622
RPCProxyPrincipalName=PT_UNICODE,0x6625
RPCProxyAuthScheme=PT_LONG,0x6627
CachedExchangeConfigFlags=PT_LONG,0x6629

[Microsoft Mail]
ServiceName=MSFS
ServerPath=PT_STRING8,0x6600
Mailbox=PT_STRING8,0x6601
Password=PT_STRING8,0x67f0
RememberPassword=PT_BOOLEAN,0x6606
ConnectionType=PT_LONG,0x6603
UseSessionLog=PT_BOOLEAN,0x6604
SessionLogPath=PT_STRING8,0x6605
EnableUpload=PT_BOOLEAN,0x6620
EnableDownload=PT_BOOLEAN,0x6621
UploadMask=PT_LONG,0x6622
NetBiosNotification=PT_BOOLEAN,0x6623
NewMailPollInterval=PT_STRING8,0x6624
DisplayGalOnly=PT_BOOLEAN,0x6625
UseHeadersOnLAN=PT_BOOLEAN,0x6630
UseLocalAdressBookOnLAN=PT_BOOLEAN,0x6631
UseExternalToHelpDeliverOnLAN=PT_BOOLEAN,0x6632
UseHeadersOnRAS=PT_BOOLEAN,0x6640
UseLocalAdressBookOnRAS=PT_BOOLEAN,0x6641
UseExternalToHelpDeliverOnRAS=PT_BOOLEAN,0x6639
ConnectOnStartup=PT_BOOLEAN,0x6642
DisconnectAfterRetrieveHeaders=PT_BOOLEAN,0x6643
DisconnectAfterRetrieveMail=PT_BOOLEAN,0x6644
DisconnectOnExit=PT_BOOLEAN,0x6645
DefaultDialupConnectionName=PT_STRING8,0x6646
DialupRetryCount=PT_STRING8,0x6648
DialupRetryDelay=PT_STRING8,0x6649

[Personal Folders]
ServiceName=MSPST MS
Name=PT_STRING8,0x3001
PathToPersonalFolders=PT_STRING8,0x6700
RememberPassword=PT_BOOLEAN,0x6701
EncryptionType=PT_LONG,0x6702
Password=PT_STRING8,0x6703

[Unicode Personal Folders]
ServiceName=MSUPST MS
Name=PT_UNICODE,0x3001
PathToPersonalFolders=PT_STRING8,0x6700
RememberPassword=PT_BOOLEAN,0x6701
EncryptionType=PT_LONG,0x6702
Password=PT_STRING8,0x6703

[Outlook Address Book]
ServiceName=CONTAB

[LDAP Directory]
ServiceName=EMABLT
ServerName=PT_STRING8,0x6600
UserName=PT_STRING8,0x6602
UseSSL=PT_BOOLEAN,0x6613
UseSPA=PT_BOOLEAN,0x6615
DisableVLV=PT_LONG,0x6616
DisplayName=PT_STRING8,0x3001
ConnectionPort=PT_STRING8,0x6601
SearchTimeout=PT_STRING8,0x6607
MaxEntriesReturned=PT_STRING8,0x6608
SearchBase=PT_STRING8,0x6603

[Microsoft Outlook Client]
SectionGUID=0a0d020000000000c000000000000046
FormDirectoryPage=PT_STRING8,0x0270
WebServicesLocation=PT_STRING8,0x0271
ComposeWithWebServices=PT_BOOLEAN,0x0272
PromptWhenUsingWebServices=PT_BOOLEAN,0x0273
OpenWithWebServices=PT_BOOLEAN,0x0274
CachedExchangeMode=PT_LONG,0x041f
CachedExchangeSlowDetect=PT_BOOLEAN,0x0420

[Personal Address Book]
ServiceName=MSPST AB
NameOfPAB=PT_STRING8,0x001e3001
Path=PT_STRING8,0x001e6600
ShowNamesBy=PT_LONG,0x00036601

; ************************************************************************
; Section 7 - Mapping for internet account properties. DO NOT MODIFY.
; ************************************************************************

[I_Mail]
AccountType=POP3
;--- POP3 Account Settings ---
AccountName=PT_UNICODE,0x0002
DisplayName=PT_UNICODE,0x000B
EmailAddress=PT_UNICODE,0x000C
;--- POP3 Account Settings ---
POP3Server=PT_UNICODE,0x0100
POP3UserName=PT_UNICODE,0x0101
POP3UseSPA=PT_LONG,0x0108
Organization=PT_UNICODE,0x0107
ReplyEmailAddress=PT_UNICODE,0x0103
POP3Port=PT_LONG,0x0104
POP3UseSSL=PT_LONG,0x0105
; --- SMTP Account Settings ---
SMTPServer=PT_UNICODE,0x0200
SMTPUseAuth=PT_LONG,0x0203
SMTPAuthMethod=PT_LONG,0x0208
SMTPUserName=PT_UNICODE,0x0204
SMTPUseSPA=PT_LONG,0x0207
ConnectionType=PT_LONG,0x000F
ConnectionOID=PT_UNICODE,0x0010
SMTPPort=PT_LONG,0x0201
SMTPUseSSL=PT_LONG,0x0202
ServerTimeOut=PT_LONG,0x0209
LeaveOnServer=PT_LONG,0x1000

[IMAP_I_Mail]
AccountType=IMAP
;--- IMAP Account Settings ---
AccountName=PT_UNICODE,0x0002
DisplayName=PT_UNICODE,0x000B
EmailAddress=PT_UNICODE,0x000C
;--- IMAP Account Settings ---
IMAPServer=PT_UNICODE,0x0100
IMAPUserName=PT_UNICODE,0x0101
IMAPUseSPA=PT_LONG,0x0108
Organization=PT_UNICODE,0x0107
ReplyEmailAddress=PT_UNICODE,0x0103
IMAPPort=PT_LONG,0x0104
IMAPUseSSL=PT_LONG,0x0105
; --- SMTP Account Settings ---
SMTPServer=PT_UNICODE,0x0200
SMTPUseAuth=PT_LONG,0x0203
SMTPAuthMethod=PT_LONG,0x0208
SMTPUserName=PT_UNICODE,0x0204
SMTPUseSPA=PT_LONG,0x0207
ConnectionType=PT_LONG,0x000F
ConnectionOID=PT_UNICODE,0x0010
SMTPPort=PT_LONG,0x0201
SMTPUseSSL=PT_LONG,0x0202
ServerTimeOut=PT_LONG,0x0209
CheckNewImap=PT_LONG,0x1100
RootFolder=PT_UNICODE,0x1101

[INET_HTTP]
AccountType=HOTMAIL
Account=PT_UNICODE,0x0002
HttpServer=PT_UNICODE,0x0100
UserName=PT_UNICODE,0x0101
Organization=PT_UNICODE,0x0107
UseSPA=PT_LONG,0x0108
TimeOut=PT_LONG,0x0209
Reply=PT_UNICODE,0x0103
EmailAddress=PT_UNICODE,0x000C
FullName=PT_UNICODE,0x000B
Connection Type=PT_LONG,0x000F
ConnectOID=PT_UNICODE,0x0010
 
Hi actually i cant find an ost file i said it was less than <100k as i nly
have two hello world emails, the files i have are:

24/12/2005 18:21 80,923 Domino1.NK2
22/12/2005 17:22 2,560 Domino1.srs
24/12/2005 18:21 6,484 Domino1.xml
24/12/2005 18:31 173,214 outcmd.dat
09/09/2005 11:56 1,536 outitems.log
25/07/2005 12:04 257 Outlook.xml
22/12/2005 10:55 39,744 OutlPrnt
20/12/2005 16:49 861 peter wilson@graphicdata co uk.NK2
18/11/2005 14:07 4,096 peter wilson@graphicdata co uk.srs
20/12/2005 16:49 4,008 peter wilson@graphicdata co uk.xml
22/12/2005 11:29 1,162 peter_wilson@graphicdata co uk.NK2
24/12/2005 18:22 4,096 peter_wilson@graphicdata co uk.srs
24/12/2005 18:26 5,036 peter_wilson@graphicdata co uk.xml

we are migrating from lotus notes and i have a lotus notes connector and a
profile called Domino1 and my new outsourced email profile.

Hope this adds some useful detail.

Peter

Peter Wilson said:
Hi

Antivirus is installed, but my ost file is basically empty, <100k, and if it
was the antivirus why would moving to offline start outlook instantly? I am
pretty sure its not the antivirus.

What happens is i start outlook it asks me for my profile, i choose my
cached exchange one, i get a password request allmost instantly so the
initial request is being processed by the supplier then the outlook screen
goes blank for the 30 ~ 60 seconds then my mail appears?

Here is my prf file (with some personal data removed)

Also for info the global address book only has 100 entries, and i have tried
it from both sides of a firewall?

I am sure its the order Outlook processes things? Any help greatly recieved
as its driving us mad.

Best Regards and seasons greetings

Peter
;Microsoft Outlook 2000/2003 Configuration File
;This file will automatically create an Outlook Profile which
;will contain your email account and connection details;
;

; **************************************************************
; Section 1 - Profile Defaults
; **************************************************************

[General]
Custom=1
ProfileName=
DefaultProfile=Yes
OverwriteProfile=Yes
ModifyDefaultProfileIfPresent=FALSE

; **************************************************************
; Section 2 - Services in Profile
; **************************************************************

[Service List]
ServiceX=Microsoft Outlook Client
ServiceEGS=Exchange Global Section
Service1=Outlook Address Book
Service2=Microsoft Exchange Server


;***************************************************************
; Section 3 - List of internet accounts
;***************************************************************

[Internet Account List]

;***************************************************************
; Section 4 - Default values for each service.
;***************************************************************

[ServiceX]
CachedExchangeMode=0x00000003
CachedExchangeFastDetect=TRUE
CachedExchangeSlowDetect=TRUE

[ServiceEGS]
MailboxName=
HomeServer=
RPCoverHTTPflags=0x0007
RPCProxyServer=
RPCProxyPrincipalName=
RPCProxyAuthScheme=0x0001
CachedExchangeConfigFlags=0x00000100

[Service1]
; No configuration of the Outlook Address Book is required

[Service2]
OverwriteExistingService=No
UniqueService=Yes
MailboxName=
HomeServer=
OfflineAddressBookPath=%USERPROFILE%\local settings\application
data\microsoft\outlook\
OfflineFolderPath=%USERPROFILE%\local settings\application
data\microsoft\outlook\outlook.ost
AccountName=Microsoft Exchange Server

;***************************************************************
; Section 5 - Values for each internet account.
;***************************************************************

;***************************************************************
; Section 6 - Mapping for profile properties
;***************************************************************

[Microsoft Exchange Server]
ServiceName=MSEMS
MDBGUID=
MailboxName=PT_STRING8,0x6607
HomeServer=PT_STRING8,0x6608
OfflineAddressBookPath=PT_STRING8,0x660E
OfflineFolderPath=PT_STRING8,0x6610

[Exchange Global Section]
SectionGUID=13dbb0c8aa05101a9bb000aa002fc45a
MailboxName=PT_STRING8,0x6607
HomeServer=PT_STRING8,0x6608
RPCoverHTTPflags=PT_LONG,0x6623
RPCProxyServer=PT_UNICODE,0x6622
RPCProxyPrincipalName=PT_UNICODE,0x6625
RPCProxyAuthScheme=PT_LONG,0x6627
CachedExchangeConfigFlags=PT_LONG,0x6629

[Microsoft Mail]
ServiceName=MSFS
ServerPath=PT_STRING8,0x6600
Mailbox=PT_STRING8,0x6601
Password=PT_STRING8,0x67f0
RememberPassword=PT_BOOLEAN,0x6606
ConnectionType=PT_LONG,0x6603
UseSessionLog=PT_BOOLEAN,0x6604
SessionLogPath=PT_STRING8,0x6605
EnableUpload=PT_BOOLEAN,0x6620
EnableDownload=PT_BOOLEAN,0x6621
UploadMask=PT_LONG,0x6622
NetBiosNotification=PT_BOOLEAN,0x6623
NewMailPollInterval=PT_STRING8,0x6624
DisplayGalOnly=PT_BOOLEAN,0x6625
UseHeadersOnLAN=PT_BOOLEAN,0x6630
UseLocalAdressBookOnLAN=PT_BOOLEAN,0x6631
UseExternalToHelpDeliverOnLAN=PT_BOOLEAN,0x6632
UseHeadersOnRAS=PT_BOOLEAN,0x6640
UseLocalAdressBookOnRAS=PT_BOOLEAN,0x6641
UseExternalToHelpDeliverOnRAS=PT_BOOLEAN,0x6639
ConnectOnStartup=PT_BOOLEAN,0x6642
DisconnectAfterRetrieveHeaders=PT_BOOLEAN,0x6643
DisconnectAfterRetrieveMail=PT_BOOLEAN,0x6644
DisconnectOnExit=PT_BOOLEAN,0x6645
DefaultDialupConnectionName=PT_STRING8,0x6646
DialupRetryCount=PT_STRING8,0x6648
DialupRetryDelay=PT_STRING8,0x6649

[Personal Folders]
ServiceName=MSPST MS
Name=PT_STRING8,0x3001
PathToPersonalFolders=PT_STRING8,0x6700
RememberPassword=PT_BOOLEAN,0x6701
EncryptionType=PT_LONG,0x6702
Password=PT_STRING8,0x6703

[Unicode Personal Folders]
ServiceName=MSUPST MS
Name=PT_UNICODE,0x3001
PathToPersonalFolders=PT_STRING8,0x6700
RememberPassword=PT_BOOLEAN,0x6701
EncryptionType=PT_LONG,0x6702
Password=PT_STRING8,0x6703

[Outlook Address Book]
ServiceName=CONTAB

[LDAP Directory]
ServiceName=EMABLT
ServerName=PT_STRING8,0x6600
UserName=PT_STRING8,0x6602
UseSSL=PT_BOOLEAN,0x6613
UseSPA=PT_BOOLEAN,0x6615
DisableVLV=PT_LONG,0x6616
DisplayName=PT_STRING8,0x3001
ConnectionPort=PT_STRING8,0x6601
SearchTimeout=PT_STRING8,0x6607
MaxEntriesReturned=PT_STRING8,0x6608
SearchBase=PT_STRING8,0x6603

[Microsoft Outlook Client]
SectionGUID=0a0d020000000000c000000000000046
FormDirectoryPage=PT_STRING8,0x0270
WebServicesLocation=PT_STRING8,0x0271
ComposeWithWebServices=PT_BOOLEAN,0x0272
PromptWhenUsingWebServices=PT_BOOLEAN,0x0273
OpenWithWebServices=PT_BOOLEAN,0x0274
CachedExchangeMode=PT_LONG,0x041f
CachedExchangeSlowDetect=PT_BOOLEAN,0x0420

[Personal Address Book]
ServiceName=MSPST AB
NameOfPAB=PT_STRING8,0x001e3001
Path=PT_STRING8,0x001e6600
ShowNamesBy=PT_LONG,0x00036601

; ************************************************************************
; Section 7 - Mapping for internet account properties. DO NOT MODIFY.
; ************************************************************************

[I_Mail]
AccountType=POP3
;--- POP3 Account Settings ---
AccountName=PT_UNICODE,0x0002
DisplayName=PT_UNICODE,0x000B
EmailAddress=PT_UNICODE,0x000C
;--- POP3 Account Settings ---
POP3Server=PT_UNICODE,0x0100
POP3UserName=PT_UNICODE,0x0101
POP3UseSPA=PT_LONG,0x0108
Organization=PT_UNICODE,0x0107
ReplyEmailAddress=PT_UNICODE,0x0103
POP3Port=PT_LONG,0x0104
POP3UseSSL=PT_LONG,0x0105
; --- SMTP Account Settings ---
SMTPServer=PT_UNICODE,0x0200
SMTPUseAuth=PT_LONG,0x0203
SMTPAuthMethod=PT_LONG,0x0208
SMTPUserName=PT_UNICODE,0x0204
SMTPUseSPA=PT_LONG,0x0207
ConnectionType=PT_LONG,0x000F
ConnectionOID=PT_UNICODE,0x0010
SMTPPort=PT_LONG,0x0201
SMTPUseSSL=PT_LONG,0x0202
ServerTimeOut=PT_LONG,0x0209
LeaveOnServer=PT_LONG,0x1000

[IMAP_I_Mail]
AccountType=IMAP
;--- IMAP Account Settings ---
AccountName=PT_UNICODE,0x0002
DisplayName=PT_UNICODE,0x000B
EmailAddress=PT_UNICODE,0x000C
;--- IMAP Account Settings ---
IMAPServer=PT_UNICODE,0x0100
IMAPUserName=PT_UNICODE,0x0101
IMAPUseSPA=PT_LONG,0x0108
Organization=PT_UNICODE,0x0107
ReplyEmailAddress=PT_UNICODE,0x0103
IMAPPort=PT_LONG,0x0104
IMAPUseSSL=PT_LONG,0x0105
; --- SMTP Account Settings ---
SMTPServer=PT_UNICODE,0x0200
SMTPUseAuth=PT_LONG,0x0203
SMTPAuthMethod=PT_LONG,0x0208
SMTPUserName=PT_UNICODE,0x0204
SMTPUseSPA=PT_LONG,0x0207
ConnectionType=PT_LONG,0x000F
ConnectionOID=PT_UNICODE,0x0010
SMTPPort=PT_LONG,0x0201
SMTPUseSSL=PT_LONG,0x0202
ServerTimeOut=PT_LONG,0x0209
CheckNewImap=PT_LONG,0x1100
RootFolder=PT_UNICODE,0x1101

[INET_HTTP]
AccountType=HOTMAIL
Account=PT_UNICODE,0x0002
HttpServer=PT_UNICODE,0x0100
UserName=PT_UNICODE,0x0101
Organization=PT_UNICODE,0x0107
UseSPA=PT_LONG,0x0108
TimeOut=PT_LONG,0x0209
Reply=PT_UNICODE,0x0103
EmailAddress=PT_UNICODE,0x000C
FullName=PT_UNICODE,0x000B
Connection Type=PT_LONG,0x000F
ConnectOID=PT_UNICODE,0x0010


neo said:
This is an odd problem description because if Outlook 2003 is configured in
cached exchange mode, users shouldn't see a "blank" window at first since
Outlook 2003 is going to show the contents of the *.OST file while doing all
the network nitty gritty stuff in the background. Any chance that antivirus
software is installed and is not releasing the OST file to Outlook fast
enough? (I generally recommend excluding the OST file from realtime
antivirus scanners.)
Click to expand...
Click to expand...
 
The OST should be under \documents and settings\<userid>\local
settings\application data\microsoft\outlook according to the prf file
posted.

outside of that, the prf file tells me that your site is using rpc over
https to connect to exchange and that it pulls the message header followed
by the full item. so is it safe to assume that you have applied service
pack 2 to Windows XP and Office/Outlook 2003?


Peter Wilson said:
Hi actually i cant find an ost file i said it was less than <100k as i nly
have two hello world emails, the files i have are:

24/12/2005 18:21 80,923 Domino1.NK2
22/12/2005 17:22 2,560 Domino1.srs
24/12/2005 18:21 6,484 Domino1.xml
24/12/2005 18:31 173,214 outcmd.dat
09/09/2005 11:56 1,536 outitems.log
25/07/2005 12:04 257 Outlook.xml
22/12/2005 10:55 39,744 OutlPrnt
20/12/2005 16:49 861 peter wilson@graphicdata co uk.NK2
18/11/2005 14:07 4,096 peter wilson@graphicdata co uk.srs
20/12/2005 16:49 4,008 peter wilson@graphicdata co uk.xml
22/12/2005 11:29 1,162 peter_wilson@graphicdata co uk.NK2
24/12/2005 18:22 4,096 peter_wilson@graphicdata co uk.srs
24/12/2005 18:26 5,036 peter_wilson@graphicdata co uk.xml

we are migrating from lotus notes and i have a lotus notes connector and a
profile called Domino1 and my new outsourced email profile.

Hope this adds some useful detail.

Peter

Peter Wilson said:
Hi

Antivirus is installed, but my ost file is basically empty, <100k, and if
it
was the antivirus why would moving to offline start outlook instantly? I
am
pretty sure its not the antivirus.

What happens is i start outlook it asks me for my profile, i choose my
cached exchange one, i get a password request allmost instantly so the
initial request is being processed by the supplier then the outlook
screen
goes blank for the 30 ~ 60 seconds then my mail appears?

Here is my prf file (with some personal data removed)

Also for info the global address book only has 100 entries, and i have
tried
it from both sides of a firewall?

I am sure its the order Outlook processes things? Any help greatly
recieved
as its driving us mad.

Best Regards and seasons greetings

Peter
;Microsoft Outlook 2000/2003 Configuration File
;This file will automatically create an Outlook Profile which
;will contain your email account and connection details;
;

; **************************************************************
; Section 1 - Profile Defaults
; **************************************************************

[General]
Custom=1
ProfileName=
DefaultProfile=Yes
OverwriteProfile=Yes
ModifyDefaultProfileIfPresent=FALSE

; **************************************************************
; Section 2 - Services in Profile
; **************************************************************

[Service List]
ServiceX=Microsoft Outlook Client
ServiceEGS=Exchange Global Section
Service1=Outlook Address Book
Service2=Microsoft Exchange Server


;***************************************************************
; Section 3 - List of internet accounts
;***************************************************************

[Internet Account List]

;***************************************************************
; Section 4 - Default values for each service.
;***************************************************************

[ServiceX]
CachedExchangeMode=0x00000003
CachedExchangeFastDetect=TRUE
CachedExchangeSlowDetect=TRUE

[ServiceEGS]
MailboxName=
HomeServer=
RPCoverHTTPflags=0x0007
RPCProxyServer=
RPCProxyPrincipalName=
RPCProxyAuthScheme=0x0001
CachedExchangeConfigFlags=0x00000100

[Service1]
; No configuration of the Outlook Address Book is required

[Service2]
OverwriteExistingService=No
UniqueService=Yes
MailboxName=
HomeServer=
OfflineAddressBookPath=%USERPROFILE%\local settings\application
data\microsoft\outlook\
OfflineFolderPath=%USERPROFILE%\local settings\application
data\microsoft\outlook\outlook.ost
AccountName=Microsoft Exchange Server

;***************************************************************
; Section 5 - Values for each internet account.
;***************************************************************

;***************************************************************
; Section 6 - Mapping for profile properties
;***************************************************************

[Microsoft Exchange Server]
ServiceName=MSEMS
MDBGUID=
MailboxName=PT_STRING8,0x6607
HomeServer=PT_STRING8,0x6608
OfflineAddressBookPath=PT_STRING8,0x660E
OfflineFolderPath=PT_STRING8,0x6610

[Exchange Global Section]
SectionGUID=13dbb0c8aa05101a9bb000aa002fc45a
MailboxName=PT_STRING8,0x6607
HomeServer=PT_STRING8,0x6608
RPCoverHTTPflags=PT_LONG,0x6623
RPCProxyServer=PT_UNICODE,0x6622
RPCProxyPrincipalName=PT_UNICODE,0x6625
RPCProxyAuthScheme=PT_LONG,0x6627
CachedExchangeConfigFlags=PT_LONG,0x6629

[Microsoft Mail]
ServiceName=MSFS
ServerPath=PT_STRING8,0x6600
Mailbox=PT_STRING8,0x6601
Password=PT_STRING8,0x67f0
RememberPassword=PT_BOOLEAN,0x6606
ConnectionType=PT_LONG,0x6603
UseSessionLog=PT_BOOLEAN,0x6604
SessionLogPath=PT_STRING8,0x6605
EnableUpload=PT_BOOLEAN,0x6620
EnableDownload=PT_BOOLEAN,0x6621
UploadMask=PT_LONG,0x6622
NetBiosNotification=PT_BOOLEAN,0x6623
NewMailPollInterval=PT_STRING8,0x6624
DisplayGalOnly=PT_BOOLEAN,0x6625
UseHeadersOnLAN=PT_BOOLEAN,0x6630
UseLocalAdressBookOnLAN=PT_BOOLEAN,0x6631
UseExternalToHelpDeliverOnLAN=PT_BOOLEAN,0x6632
UseHeadersOnRAS=PT_BOOLEAN,0x6640
UseLocalAdressBookOnRAS=PT_BOOLEAN,0x6641
UseExternalToHelpDeliverOnRAS=PT_BOOLEAN,0x6639
ConnectOnStartup=PT_BOOLEAN,0x6642
DisconnectAfterRetrieveHeaders=PT_BOOLEAN,0x6643
DisconnectAfterRetrieveMail=PT_BOOLEAN,0x6644
DisconnectOnExit=PT_BOOLEAN,0x6645
DefaultDialupConnectionName=PT_STRING8,0x6646
DialupRetryCount=PT_STRING8,0x6648
DialupRetryDelay=PT_STRING8,0x6649

[Personal Folders]
ServiceName=MSPST MS
Name=PT_STRING8,0x3001
PathToPersonalFolders=PT_STRING8,0x6700
RememberPassword=PT_BOOLEAN,0x6701
EncryptionType=PT_LONG,0x6702
Password=PT_STRING8,0x6703

[Unicode Personal Folders]
ServiceName=MSUPST MS
Name=PT_UNICODE,0x3001
PathToPersonalFolders=PT_STRING8,0x6700
RememberPassword=PT_BOOLEAN,0x6701
EncryptionType=PT_LONG,0x6702
Password=PT_STRING8,0x6703

[Outlook Address Book]
ServiceName=CONTAB

[LDAP Directory]
ServiceName=EMABLT
ServerName=PT_STRING8,0x6600
UserName=PT_STRING8,0x6602
UseSSL=PT_BOOLEAN,0x6613
UseSPA=PT_BOOLEAN,0x6615
DisableVLV=PT_LONG,0x6616
DisplayName=PT_STRING8,0x3001
ConnectionPort=PT_STRING8,0x6601
SearchTimeout=PT_STRING8,0x6607
MaxEntriesReturned=PT_STRING8,0x6608
SearchBase=PT_STRING8,0x6603

[Microsoft Outlook Client]
SectionGUID=0a0d020000000000c000000000000046
FormDirectoryPage=PT_STRING8,0x0270
WebServicesLocation=PT_STRING8,0x0271
ComposeWithWebServices=PT_BOOLEAN,0x0272
PromptWhenUsingWebServices=PT_BOOLEAN,0x0273
OpenWithWebServices=PT_BOOLEAN,0x0274
CachedExchangeMode=PT_LONG,0x041f
CachedExchangeSlowDetect=PT_BOOLEAN,0x0420

[Personal Address Book]
ServiceName=MSPST AB
NameOfPAB=PT_STRING8,0x001e3001
Path=PT_STRING8,0x001e6600
ShowNamesBy=PT_LONG,0x00036601

;
************************************************************************
; Section 7 - Mapping for internet account properties. DO NOT MODIFY.
;
************************************************************************

[I_Mail]
AccountType=POP3
;--- POP3 Account Settings ---
AccountName=PT_UNICODE,0x0002
DisplayName=PT_UNICODE,0x000B
EmailAddress=PT_UNICODE,0x000C
;--- POP3 Account Settings ---
POP3Server=PT_UNICODE,0x0100
POP3UserName=PT_UNICODE,0x0101
POP3UseSPA=PT_LONG,0x0108
Organization=PT_UNICODE,0x0107
ReplyEmailAddress=PT_UNICODE,0x0103
POP3Port=PT_LONG,0x0104
POP3UseSSL=PT_LONG,0x0105
; --- SMTP Account Settings ---
SMTPServer=PT_UNICODE,0x0200
SMTPUseAuth=PT_LONG,0x0203
SMTPAuthMethod=PT_LONG,0x0208
SMTPUserName=PT_UNICODE,0x0204
SMTPUseSPA=PT_LONG,0x0207
ConnectionType=PT_LONG,0x000F
ConnectionOID=PT_UNICODE,0x0010
SMTPPort=PT_LONG,0x0201
SMTPUseSSL=PT_LONG,0x0202
ServerTimeOut=PT_LONG,0x0209
LeaveOnServer=PT_LONG,0x1000

[IMAP_I_Mail]
AccountType=IMAP
;--- IMAP Account Settings ---
AccountName=PT_UNICODE,0x0002
DisplayName=PT_UNICODE,0x000B
EmailAddress=PT_UNICODE,0x000C
;--- IMAP Account Settings ---
IMAPServer=PT_UNICODE,0x0100
IMAPUserName=PT_UNICODE,0x0101
IMAPUseSPA=PT_LONG,0x0108
Organization=PT_UNICODE,0x0107
ReplyEmailAddress=PT_UNICODE,0x0103
IMAPPort=PT_LONG,0x0104
IMAPUseSSL=PT_LONG,0x0105
; --- SMTP Account Settings ---
SMTPServer=PT_UNICODE,0x0200
SMTPUseAuth=PT_LONG,0x0203
SMTPAuthMethod=PT_LONG,0x0208
SMTPUserName=PT_UNICODE,0x0204
SMTPUseSPA=PT_LONG,0x0207
ConnectionType=PT_LONG,0x000F
ConnectionOID=PT_UNICODE,0x0010
SMTPPort=PT_LONG,0x0201
SMTPUseSSL=PT_LONG,0x0202
ServerTimeOut=PT_LONG,0x0209
CheckNewImap=PT_LONG,0x1100
RootFolder=PT_UNICODE,0x1101

[INET_HTTP]
AccountType=HOTMAIL
Account=PT_UNICODE,0x0002
HttpServer=PT_UNICODE,0x0100
UserName=PT_UNICODE,0x0101
Organization=PT_UNICODE,0x0107
UseSPA=PT_LONG,0x0108
TimeOut=PT_LONG,0x0209
Reply=PT_UNICODE,0x0103
EmailAddress=PT_UNICODE,0x000C
FullName=PT_UNICODE,0x000B
Connection Type=PT_LONG,0x000F
ConnectOID=PT_UNICODE,0x0010


neo said:
This is an odd problem description because if Outlook 2003 is
configured in
cached exchange mode, users shouldn't see a "blank" window at first
since
Outlook 2003 is going to show the contents of the *.OST file while
doing all
the network nitty gritty stuff in the background. Any chance that
antivirus
software is installed and is not releasing the OST file to Outlook fast
enough? (I generally recommend excluding the OST file from realtime
antivirus scanners.)

message
In Outlook 2003 when using cached exchange mode, on a slow connection
(we
are
using an outsourced email provider) all our users are to speed up
initial
load starting up in offline mode then switching to online mode. If
outlook
started then went off to check the exchange server the users would
not
have
to use the offline mode at all. Outlook just gives you a blank screen
and
it
looks like it has crashed this can sit like this for up to a min then
come
back ok. Some kind of hotfix for this would be great.

----------------
This post is a suggestion for Microsoft, and Microsoft responds to
the
suggestions with the most votes. To vote for this suggestion, click
the "I
Agree" button in the message pane. If you do not see the button,
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this
link to open the suggestion in the Microsoft Web-based Newsreader and
then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...b35e&dg=microsoft.public.outlook.installation
Click to expand...
Click to expand...
Click to expand...
 
Hi

I have XP SP2 and Outlook SP2 installed, and you are correct i have now
found the ost file and it is 271k so nice and small. When loading on online
mode it just takes 30~45 seconds and simply holds the splash screen with a
blank screen. I am stuck, many thanks for any help.

27/12/2005 11:56 136,135,680 archive.pst
09/11/2005 10:21 271,360 contacts-backup.pst
22/12/2005 16:36 2,932 extend.dat
27/12/2005 12:01 150,356,992 outlook.nst
20/12/2005 17:03 271,360 outlook.ost
24/12/2005 18:26 271,360 outlook0.ost
24/12/2005 18:38 271,360 SharePoint Folders.pst
22/12/2005 16:04 157 uanrdex.oab
22/12/2005 16:04 44 ubrowse.oab
22/12/2005 16:04 628 udetails.oab
22/12/2005 16:04 126 updndex.oab
22/12/2005 16:04 177 urdndex.oab
22/12/2005 16:04 24,573 utmplts.oab
 
That is a pretty small OST file. At this point I'm going to take some
educated guesses by what I see in the file list posted.

1) Outlook 2003 is using some sharepoint workspaces. If this is tied to
your Exchange mailbox profile, I would try setting up a mail profile that
only connects to Exchange via RPC/HTTPs and nothing else. (Limiting it down
to where you think the problem is isolating the problem. If it doesn't
happen at this stage, then we look at the other stuff.)

2) There are 2 OST files. Either something happened to "outlook.ost" (e.g.
corrupted) or something force a new profile to be built to come up with
outlook0.ost. This could account for white screens as Outlook doesn't have
a local file to read from until its built.

Outside of that, I can't duplicate getting a white screen in Outlook 2003
when working in cached mode and connecting via rpc/https. (I only get the
white screen when cached mode is disabled and the OST file is deleted.)
 
Many thanks for all your assistance. The old ost file is probably from a
earlier test account so it may be a red herring, i will look into the
SharePoint thing.

Thanks again
 
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