When I start my computer I get an "array index error"

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I´ve got a brand new VAIO computer. Since the very first time I started it
the first thing on screen is an error box. At the top it says "Entice" and
then, "Array index error" and an "ok" option. What is it. Besides, I don´t
know if it is because of the same error, but the desktop gets sometimes
crazy, I can´t manage the windows and the names of each windows get erased,
what can it be?
thanks
 
Gabriela said:
I´ve got a brand new VAIO computer. Since the very first time I started it
the first thing on screen is an error box. At the top it says "Entice" and
then, "Array index error" and an "ok" option. What is it. Besides, I don´t
know if it is because of the same error, but the desktop gets sometimes
crazy, I can´t manage the windows and the names of each windows get
erased,
what can it be?
thanks
Click to expand...

If this is a new computer and it has done it right from the start contact
Sony tech support for help. A new computer should not have problems.
 
i've got the exact same problem, and i've have seen it with a friend of mine.
We both have a brand new Sony Vaio. I've already contact sony support but i
think is a vista thing. Anyone? please.
 
i've got the exact same problem, and i've have seen it with a friend of
mine.
We both have a brand new Sony Vaio. I've already contact sony support but
i
think is a vista thing. Anyone? please.
Click to expand...

Whether it's a Vista issue, though I've not see or heard of this issue
before, or related to 3rd party software installed by Sony, it's still an
issue for Sony tech support. A new computer should not be giving problems.
I would put pressure on them to take care of it.

Does this same behavior occur when the computer is started in Safe Mode? If
not it's something starting in normal mode. You could do some clean boot
troubleshooting, disabling startup items, to pinpoint what's generating the
error. Here are some links with info on how to do this. They are for XP
but the principle is the same for Vista.

Clean Boot Troubleshooting

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
 
I also have this problem, Just purchased a vaio notebook and it has come up
at start up from the get go, I have been searching to find out what it is,
hope there is an annswer.
 
I am unfamiliar with how to navigate to msconfig. Can you help? What am I
looking for in the startup items in "quick start".

Tks!
 
I just purchased a Sony Vaio and also after uninstalling the Quickbooks per
the recommendation of bananapudding but same error persists.
 
From Sony Support Site

Error: Array index error


Follow this procedure to resolve the Array index error
appearing in the Microsoft® Windows Vista® operating
system.

Click the Start icon, click All Programs, click
Accessories, and then click Run.
In the Run window, type MSCONFIG and then press the
ENTER key.
NOTE: If prompted for an administrator password or a
User Account Control prompt is displayed, type the
appropriate password or click Continue.

In the System Configuration Utility window, click the
Startup tab.
On the Startup tab, click to clear the check next to
any listing that includes Quickbooks or Quick Start.
Click the OK button.
In the System Configuration dialog box, click the
Restart button.
NOTE: If other users are currently logged into the
computer, a warning will appear that they may lose
data if the computer is shut down. To restart the
computer, in the Windows dialog box, click the Yes
button.
 
From Sony Support Site

Error: Array index error


Follow this procedure to resolve the Array index error
appearing in the Microsoft® Windows Vista® operating
system.

Click the Start icon, click All Programs, click
Accessories, and then click Run.
In the Run window, type MSCONFIG and then press the
ENTER key.
NOTE: If prompted for an administrator password or a
User Account Control prompt is displayed, type the
appropriate password or click Continue.

In the System Configuration Utility window, click the
Startup tab.
On the Startup tab, click to clear the check next to
any listing that includes Quickbooks or Quick Start.
Click the OK button.
In the System Configuration dialog box, click the
Restart button.
NOTE: If other users are currently logged into the
computer, a warning will appear that they may lose
data if the computer is shut down. To restart the
computer, in the Windows dialog box, click the Yes
button.
 
From Sony Support Site

Error: Array index error


Follow this procedure to resolve the Array index error
appearing in the Microsoft® Windows Vista® operating
system.

Click the Start icon, click All Programs, click
Accessories, and then click Run.
In the Run window, type MSCONFIG and then press the
ENTER key.
NOTE: If prompted for an administrator password or a
User Account Control prompt is displayed, type the
appropriate password or click Continue.

In the System Configuration Utility window, click the
Startup tab.
On the Startup tab, click to clear the check next to
any listing that includes Quickbooks or Quick Start.
Click the OK button.
In the System Configuration dialog box, click the
Restart button.
NOTE: If other users are currently logged into the
computer, a warning will appear that they may lose
data if the computer is shut down. To restart the
computer, in the Windows dialog box, click the Yes
button.
 
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