what`s the problem??

  • Thread starter Thread starter Marcel Morgner
  • Start date Start date
M

Marcel Morgner

Hello,

an hour ago I had to download the "New Messenger". After installation I could not log in anymore! At the same moment I am clicking to connect, there is a window appearing.. :

(german text)...
0x81000301

the text says, that the service does not react... that I am maybe not connected to the internet and so on. But I am!!
I reinstalled it several times.. removed it.. rebooted my computer... what else can I do?

Thanks for your answers, Marcel
 
Greetings Marcel,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

Hello,

an hour ago I had to download the "New Messenger". After installation I could not log in
anymore! At the same moment I am clicking to connect, there is a window appearing.. :

(german text)...
0x81000301

the text says, that the service does not react... that I am maybe not connected to the
internet and so on. But I am!!
I reinstalled it several times.. removed it.. rebooted my computer... what else can I do?

Thanks for your answers, Marcel
 
Thank you!

I do not speak proper english ;- )
but I can say it was the 5th problem you listed! My firewall was "shut down"
but there still was a process (firewall-like) running. It blocked the
connection - it blocked the changed msnmsgr.exe

Thank you and have a nice day ;-)))
 
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