Eric said:
I need to fix any problem on PCs for user, does anyone have any
suggestions on any tools to remotely access other PCs for trouble
shooting? Thanks in advance for any suggestions
Eric
VNC works quite well but can require configuration on the host PC you are
controlling. I use TightVNC to access my PC from work.
Logmein is another I have heared people using
One I have used myself for support is Inletex Remote Control. It runs over
port 80 AFAIK and you all you need to do is send the user a file which they
run, when they do a pin code appears which they give to you so you can
access the PC. Pin code is only valid for current sessions so makes things
a little more secure I suppose.