What is a tape controler and why is it not allowing me to install

[Guest]

It seems more than my Old DvD driver was broken.. my new one doesn't want to
instal.. I try using the automatic install feature but It dosn't work. Manual
wont fuction becuase it asks my to contact hard support.. but Microsoft
doesn't have any support fuctions for private. I go into manual configure and
when I select search for installed compont not listed It gives an error about
unable to install tape driver.. My computer says my regs is fine and disabled
my anit-virus durring the install...

any Ideas while I wait for HP to send me an email about my non fuctiooning
but brand new dvd drive

 

[Peter Foldes]

This might be a long shot but give it a try. Ignore the MS-KB Heading but follow the fix to the letter. When done see if your DVD shows up for you. Do both Method 1 and 2

http://support.microsoft.com/default.aspx?scid=kb;en-us;320553