What good is restore, if it won't?

  • Thread starter Thread starter Paul H
  • Start date Start date
P

Paul H

Restore hangs, on the screen that says it's gathering data, will take a few
moments. I'm using XP Pro SP1. I just downloaded and installed "Folder
Size Shell Extension v3.2" as recommended by and pointed to by PC World mag.
It did a great job at the drive level, but properties stopped working for
folders, so I did an "uninstall" using "add and remove programs". It did
not go away. Thus my attempt to "restore". Could this be my problem? I've
run Norton security 2005 virus scan and up-to-date Ad-aware - no problems.
I just downloaded all recommended critical updates. Help me please??? Paul
 
Paul H said:
Restore hangs, on the screen that says it's gathering data, will take a
few
moments. I'm using XP Pro SP1. I just downloaded and installed "Folder
Size Shell Extension v3.2" as recommended by and pointed to by PC World
mag.
It did a great job at the drive level, but properties stopped working for
folders, so I did an "uninstall" using "add and remove programs". It did
not go away. Thus my attempt to "restore". Could this be my problem?
I've
run Norton security 2005 virus scan and up-to-date Ad-aware - no problems.
I just downloaded all recommended critical updates. Help me please???
Paul
Click to expand...

It's possible that your System Restore points have been corrupted, by either
the program you installed/uninstalled, or Norton's did it. In any event; if
you are not having any system problems other than the ability to do a
restore, turn off SR, then turn it back on. This will delete any of the
restore files, including what may have been corrupted. See if you can
restore to the newly created point when you turn it back on.
 
"I'm using XP Pro SP1"
"I just downloaded all recommended critical updates."
All except SP2...
 
Dump Norton & clean out any Registry & Explorer references to it. It appears
recently to cause continuous apparently unrelated problems.
If it clears the problem, find another AV, otherwise, reinstall it.
 
While I agree with you on anything Norton's, he was specific when he said
the restore problem began after he installed another program, then
uninstalled it when it caused folder properties problems.

It is obvious he didn't have these problems before (and while he had
Norton's) the program he mentioned.
 
If he has problems with SR, and he didn't until he installed/uninstalled
another program, what difference would having SP2 make as to prevent this
from occurring?
 
Because in my experience, Norton gradually links to other programs over a
period of time & takes control of them to a certain degree,
Possibly installing a program from a PC Mag CD caused the corruption - which
is something I'd never do, therefore in retrospect, I'd use my instructions
for removing that program, then if still unsuccessful, remove Norton & see
what happens.
 
I have had some strange occurrences since I installed Norton. Nothing I can
pin down now. And it did clear up a problem I've been plagued with for a
couple months. I've been nervous about doing the SP2 thing - too many
horror stories. You suggested I throw away all my old restore points. Then
how can I go back to before I put the possibly bad program in? But thank
y'all for the help so far. I guess I'll try the "remove Norton" thing.
Except cleaning out the registry and explorer references to it are beyond my
humble abilities. Paul

While I agree with you on anything Norton's, he was specific when he said
the restore problem began after he installed another program, then
uninstalled it when it caused folder properties problems.

It is obvious he didn't have these problems before (and while he had
Norton's) the program he mentioned.

Dump Norton & clean out any Registry & Explorer references to it. It
appears recently to cause continuous apparently unrelated problems.
If it clears the problem, find another AV, otherwise, reinstall it.

johnf

[snip]
 
It's not really that hard.
First back up your whole Registry to the Desktop (which can be restored at a
later date simply by double-clicking on it),

Go to Add/Remove programs & remove every reference to Norton.
Search your complete "C" drive or whichever drive contains your OS & delete
every folder/file referring to Norton.

Do a complete Registry search for Norton & delete every entry you find.
There are finer points to cleaning it out completely, but that should be
sufficient.
 
johnf,
Please see my in-line comments/questions in your answer.
I do remember now that when I highlight a message in OE6, then click Norton
to say it's spam' OE6 freezes, so I guess Norton does suck. And I Googled
"norton 2005 problems" and found many scathing comments re: NS 2005!
I'll follow your advice if I can figure out how to.
Thanks,
Paul

It's not really that hard.
First back up your whole Registry to the Desktop
[easy for you to say - I have no idea how to "back up the registry"]
(which can be restored at a later date simply by double-clicking on it),

Go to Add/Remove programs & remove every reference to Norton.
[I'm searching for "Norton" now, before I remove I, just to see what's
going to happen - it finished - 18 files and 2 internet references - the
Google search I talked about]
Search your complete "C" drive or whichever drive contains your OS & delete
every folder/file referring to Norton.

Do a complete Registry search for Norton
[see (1) above - what does this mean?]
& delete every entry you find.
There are finer points to cleaning it out completely, but that should be
sufficient.
 
Good luck, if you need additional help, please post.


--

johnf
johnf,
Please see my in-line comments/questions in your answer.
I do remember now that when I highlight a message in OE6, then click
Norton to say it's spam' OE6 freezes, so I guess Norton does suck. And
I Googled "norton 2005 problems" and found many scathing comments re:
NS 2005!
I'll follow your advice if I can figure out how to.
Thanks,
Paul

It's not really that hard.
First back up your whole Registry to the Desktop
[easy for you to say - I have no idea how to "back up the registry"]
(which can be restored at a later date simply by double-clicking on it),

Go to Add/Remove programs & remove every reference to Norton.
[I'm searching for "Norton" now, before I remove I, just to see
what's going to happen - it finished - 18 files and 2 internet
references - the Google search I talked about]
Search your complete "C" drive or whichever drive contains your OS &
delete every folder/file referring to Norton.

Do a complete Registry search for Norton
[see (1) above - what does this mean?]
& delete every entry you find.
There are finer points to cleaning it out completely, but that should be
sufficient.

--

johnf
I have had some strange occurrences since I installed Norton. Nothing I
can pin down now. And it did clear up a problem I've been plagued with
for a couple months. I've been nervous about doing the SP2 thing - too
many horror stories. You suggested I throw away all my old restore
points. Then how can I go back to before I put the possibly bad
program in? But thank y'all for the help so far. I guess I'll try the
"remove Norton" thing. Except cleaning out the registry and explorer
references to it are beyond my humble abilities. Paul

While I agree with you on anything Norton's, he was specific when he
said the restore problem began after he installed another program, then
uninstalled it when it caused folder properties problems.

It is obvious he didn't have these problems before (and while he had
Norton's) the program he mentioned.

Dump Norton & clean out any Registry & Explorer references to it. It
appears recently to cause continuous apparently unrelated problems.
If it clears the problem, find another AV, otherwise, reinstall it.

johnf

[snip]
Click to expand...
Click to expand...
 
Back
Top