What causes this network loss?

  • Thread starter Thread starter j lunis
  • Start date Start date
J

j lunis

Vista Home Premium
Every 2-3 days I lose my internet access - get a browser message 'this
page can not be displayed' and email fails. I have learned I can unplug
my cable modem and router for about 1-2 minutes, plug the modem in, plug
the router in, and access is restored. It works, but is annoying. Any
ideas on the cause and how to resolve the problem?
PC and modem are plugged in to the router.
 
It sounds like either the router or the pc are not able to renew the lease
for their IP address when the lease expires. Have you tried just rebooting
the computer when you get the error? When you get the error can you access
the router setup from the pc?
 
Kerry said:
It sounds like either the router or the pc are not able to renew the
lease for their IP address when the lease expires. Have you tried just
rebooting the computer when you get the error?
Click to expand...

I believe I did when the error first occurred weeks ago and it seems it
didn't work. But don't put much faith in that.
When you get the error
can you access the router setup from the pc?
Click to expand...

No, but I will next time it happens. May be a few days though so, when I
try it, I'll repost.
 
OK. You have to determine if the problem is the router or the pc. When the
problem occurs if you can still access the router setup from the pc then it
is probably the router (or modem) with the problem.
 
Hi
You have to go carefully over the Router's menu.
Both WAM and LAN configurations might have entries with names like Auto
Renew connection/IP, Keep always alive, or setting for lease time of IPs,
make sure that hey are set to provide the longest time.
Jack (MS, MVP-Networking)
 
Jack said:
Hi
You have to go carefully over the Router's menu.
Both WAM and LAN configurations might have entries with names like Auto
Renew connection/IP, Keep always alive, or setting for lease time of
IPs, make sure that hey are set to provide the longest time.
Jack (MS, MVP-Networking)
Click to expand...
Well, I think I have learned quite a bit.
Went through the router menu and I see no such entries. Closest I can
come is "Advertisement period" under UPnP. Is that relevant?
I also have an 'Idle timeout' option but this is only available if a
login is required (it is not). Just for kicks, I changed to "Login
Required,' changed the timeout period to 0 (it was 5), applied.
Coincidentally or not, I lost the internet connection.
Tried Kerry's idea of
trying to access the modem menu - I could.
rebooting the PC - I did but the internet connection was still lost.
Whether it matters or not, when I started my browser, I was prompted

for my router username/password.
still had to unplug and reconnect the router and cable modem.
Netgear WGR614 v6. FWIW, the manual for the router shows a screen with
a 'renew button' but I have no such option on that same screen in the
actual router menu. And, I have the most recent firmware.
 
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