We're Sorry response from Windows Update...

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  • Start date Start date
G

Guest

At the recommendation of someone from the Windows Update newsgroup (althought
I fail to see how that was not the appropriate place to post this...) I am
repeating my post here.

***********

I have a machine running Windows XP with SP2 installed that will not connect
properly to the Windows Update site.

I have reset security defaults for Internet Explorer. I have even tried
temporarily turning off the Internet Connection Firewall to see if that would
allow the site to load properly.

I cannot even open a new Newsgroup question on that computer, as the attempt
brings up a "Page cannot be displayed" error after clicking on the option to
compose a New Question. As does attempting to use the "contact support"
option on the screen that comes up.
network.

The error following the red X icon and "We're Sorry" message, indicates that
there has been an error and the page cannot be reached.

Any insight as to why this might be would be appreciated.

Thank you in advance for any input,
 
Hi BJM :-)

Try the following and see if it helps:

First.......check the very interesting information here regarding Windows
Update problems for XP, and see if it will help:

Microsoft Makes Windows Update Site Nonfunctional
http://www.techzonez.com/forums/showthread.php?s=&threadid=972&highlight=microsoft+update

If still no joy....

A possible workaround for the Windows Update not working.

Use Notepad to add the following to your
"C:\Windows\System32\drivers\etc\hosts" file:

207.46.106.80 www.download.windowsupdate.com

Save the notepad file.

Close IE and reopen and see if it works.

also.......

Un-Hosing Windows Update
http://discuss.fogcreek.com/joelonsoftware/default.asp?cmd=show&ixPost=99021

or........

Windows Update not working -

Go to the Windows Update site as you usually do. When you get there, copy
the address that appears in the browser's address bar.
Click the Tools menu, then click Internet Options.
Click on the Security tab. Click on the Trusted Sites icon and then click on
the Sites button.
In the Trusted Sites dialog box, paste the address into the Add this Web
site to the zone text box. Remove the checkmark from the Require server
verification (https:) for all sites in this zone checkbox. Click the Add
button.
Click OK.
Click OK again.

If all the above fails..........

IE is a core part of the XP operating system, and cannot be uninstalled,
only repaired or reinstalled. Try the following and see if it helps:

Repair or Reinstall IE/OE (WinXP)
http://support.microsoft.com/?kbid=318378

also........


Windows Update fails -

Courtesy of Frank Saunders -

Windows Update Fails:
Click on START and the RUN put in each line seen below and clicked on
OK. (do each one line at a time)
REGSVR32 C:\WINDOWS\System32\wuapi.dll
REGSVR32 C:\WINDOWS\System32\wuaueng.dll
REGSVR32 C:\WINDOWS\System32\atl.dll
REGSVR32 C:\WINDOWS\System32\wucltui.dll
REGSVR32 C:\WINDOWS\System32\wups.dll
Disable your anti-virus when obtaining the updates.
Make sure that your firewall is allowing the connection to Windows Update .
This would be on ports 80 and 443.
http://v4.windowsupdate.microsoft.com/en/default.asp
If no joy - http://v4.windowsupdate.microsoft.com/troubleshoot/
Windows Update Checklist
http://www3.telus.net/dandemar/updtcl.htm

Windows Updates
http://windowsupdate.microsoft.com

Windows Update Troubleshooting
http://v4.windowsupdate.microsoft.com/troubleshoot/


Hope this helps

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
B. Meincke said:
At the recommendation of someone from the Windows Update newsgroup (althought
I fail to see how that was not the appropriate place to post this...) I am
repeating my post here.

***********

I have a machine running Windows XP with SP2 installed that will not connect
properly to the Windows Update site.

I have reset security defaults for Internet Explorer. I have even tried
temporarily turning off the Internet Connection Firewall to see if that would
allow the site to load properly.

I cannot even open a new Newsgroup question on that computer, as the attempt
brings up a "Page cannot be displayed" error after clicking on the option to
compose a New Question. As does attempting to use the "contact support"
option on the screen that comes up.
network.

The error following the red X icon and "We're Sorry" message, indicates that
there has been an error and the page cannot be reached.

Any insight as to why this might be would be appreciated.

Thank you in advance for any input,
Click to expand...

A place to start
http://www3.telus.net/dandemar/updtcl.htm
Your problrm may not be SP2 related.
 
B. Meincke said:
At the recommendation of someone from the Windows Update newsgroup
(althought
I fail to see how that was not the appropriate place to post this...) I am
repeating my post here.

***********

I have a machine running Windows XP with SP2 installed that will not
connect
properly to the Windows Update site.

I have reset security defaults for Internet Explorer. I have even tried
temporarily turning off the Internet Connection Firewall to see if that
would
allow the site to load properly.

I cannot even open a new Newsgroup question on that computer, as the
attempt
brings up a "Page cannot be displayed" error after clicking on the option
to
compose a New Question. As does attempting to use the "contact support"
option on the screen that comes up.
network.

The error following the red X icon and "We're Sorry" message, indicates
that
there has been an error and the page cannot be reached.

Any insight as to why this might be would be appreciated.

Thank you in advance for any input,
Click to expand...

Windows Update Fails:
Click on START and the RUN put in each line seen below and clicked on
OK. (do each one line at a time)
REGSVR32 C:\WINDOWS\System32\wuapi.dll
REGSVR32 C:\WINDOWS\System32\wuaueng.dll
REGSVR32 C:\WINDOWS\System32\atl.dll
REGSVR32 C:\WINDOWS\System32\wucltui.dll
REGSVR32 C:\WINDOWS\System32\wups.dll
Disable your anti-virus when obtaining the updates.
Make sure that your firewall is allowing the connection to Windows Update .
This would be on ports 80 and 443.
http://v4.windowsupdate.microsoft.com/en/default.asp
If no joy - http://v4.windowsupdate.microsoft.com/troubleshoot/
Windows Update Checklist
http://www3.telus.net/dandemar/updtcl.htm
This newsgroup is read by MS staff:
news://msnews.microsoft.com/microsoft.public.windowsupdate
WinXP:
You receive error message 0x80070003 when you try to update Windows from the
Windows Update Web site:
http://support.microsoft.com/kb/836949
Cannot gain access to Windows Update site:
http://support.microsoft.com/kb/836987

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/
 
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