Weird Printing Problem

  • Thread starter Thread starter Eric Payne
  • Start date Start date
E

Eric Payne

I have a windows 2000 client that is using the windows Remote Desktop to
connect to a windows 2000 Terminal server.

The user can print test pages just fine, and he can print emails just fine,
but for some reason he can not print any attachments from his emails. He has
a excel spread sheet that when he tries to print it, it will show up in the
que and then just disapears without printing.
 
Do you happen to be using SP3?

If you are, then check out this knowledgebase article:

support.microsoft.com/default.aspx?scid=kb;[LN];328020

You can either get the hotfix or install SP4.

-M
 
Matthew,

Thank you for your post, I do have SP3 on the server and I will install SP4
tonight.
I thing I want to mention is that he can print a test page and a email but
he can not print anything from Excel or Word.

I will let you know what happens tomorrow.

Thanks agian.
Matthew Harris said:
Do you happen to be using SP3?

If you are, then check out this knowledgebase article:

support.microsoft.com/default.aspx?scid=kb;[LN];328020

You can either get the hotfix or install SP4.

-M
-----Original Message-----
I have a windows 2000 client that is using the windows Remote Desktop to
connect to a windows 2000 Terminal server.

The user can print test pages just fine, and he can print emails just fine,
but for some reason he can not print any attachments from his emails. He has
a excel spread sheet that when he tries to print it, it will show up in the
que and then just disapears without printing.


.
Click to expand...
Click to expand...
 
Well I installed SP4 on the terminal server and I still am having the same
problem.
A client machine can not print word or excel. I however am on the LAN and I
can print excel and word from terminal server.

Any other ideas?

Eric Payne said:
Matthew,

Thank you for your post, I do have SP3 on the server and I will install SP4
tonight.
I thing I want to mention is that he can print a test page and a email but
he can not print anything from Excel or Word.

I will let you know what happens tomorrow.

Thanks agian.
Matthew Harris said:
Do you happen to be using SP3?

If you are, then check out this knowledgebase article:

support.microsoft.com/default.aspx?scid=kb;[LN];328020

You can either get the hotfix or install SP4.

-M
-----Original Message-----
I have a windows 2000 client that is using the windows Remote Desktop to
connect to a windows 2000 Terminal server.

The user can print test pages just fine, and he can print emails just fine,
but for some reason he can not print any attachments from his emails. He has
a excel spread sheet that when he tries to print it, it will show up in the
que and then just disapears without printing.


.
Click to expand...
Click to expand...
Click to expand...
 
Does this happen to all clients who are not on the LAN, or
just this person?

Have you tried changing the printer driver to see if that
changes anything?

-M
-----Original Message-----
Well I installed SP4 on the terminal server and I still am having the same
problem.
A client machine can not print word or excel. I however am on the LAN and I
can print excel and word from terminal server.

Any other ideas?

Eric Payne said:
Matthew,

Thank you for your post, I do have SP3 on the server
Click to expand...
and I will install
SP4
tonight.
I thing I want to mention is that he can print a test page and a email but
he can not print anything from Excel or Word.

I will let you know what happens tomorrow.

Thanks agian.
Do you happen to be using SP3?

If you are, then check out this knowledgebase article:

support.microsoft.com/default.aspx?scid=kb;[LN];328020

You can either get the hotfix or install SP4.

-M

-----Original Message-----
I have a windows 2000 client that is using the windows
Remote Desktop to
connect to a windows 2000 Terminal server.

The user can print test pages just fine, and he can print
emails just fine,
but for some reason he can not print any attachments from
his emails. He has
a excel spread sheet that when he tries to print it, it
will show up in the
que and then just disapears without printing.


.
Click to expand...
Click to expand...


.
Click to expand...
 
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