Weird printing problem (HP PSC2410)

  • Thread starter Thread starter Oozy
  • Start date Start date
O

Oozy

Whenever I print a document, it will print the words/sentences fine.

But it will also print a duplicate sentence above the original, except the
letters are cut off from the bottom (for example an "O" will be a
half-circle).

This also happen when I try to copy a document, so it's the printer itself.

I tried putting new ink cartridges in (as well as printing with the color
cartridges as opposed to black) but it doesn't work.

Does anyone know what could be causing this? Or how to fix it?

Thanks.
 
[This followup was posted to comp.periphs.printers and a copy was sent
to the cited author.]

Whenever I print a document, it will print the words/sentences fine.

But it will also print a duplicate sentence above the original, except the
letters are cut off from the bottom (for example an "O" will be a
half-circle).

This also happen when I try to copy a document, so it's the printer itself.

I tried putting new ink cartridges in (as well as printing with the color
cartridges as opposed to black) but it doesn't work.

Does anyone know what could be causing this? Or how to fix it?
Click to expand...

If it does it with a built-in copy, then it's something inthe
printer's electronics that is fried.

Have you also tried printing one of the built-in reports from the
printer's menu?
 
Oozy said:
Whenever I print a document, it will print the words/sentences fine.

But it will also print a duplicate sentence above the original, except the
letters are cut off from the bottom (for example an "O" will be a
half-circle).

This also happen when I try to copy a document, so it's the printer itself.

I tried putting new ink cartridges in (as well as printing with the color
cartridges as opposed to black) but it doesn't work.

Does anyone know what could be causing this? Or how to fix it?
Click to expand...

There are some shared control lines between the black and color cartridges. It
is possible that a bad color cartridge is causing the problem. I would try
removing the color cartridge and then printing (not copying) a text page. (I
*think* the PSC 2410 will print with a single cartridge, but will not copy.)
If this fixes the problem you will need to replace the color cartridge. Check
its warranty date as shown at:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bua02014
If the cartridge is the problem and still within its two year warranty then
contact HP for a replacement.

If printing with just the black cartridge has the same problem then you will
probably need to have the printer serviced. Before that step please post your
results, there are some internal tests that may help diagnose this problem.

Regards,
Bob Headrick, not speaking for my employer HP
 
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