We just want to be as close as possible with our customers. We want so
much opinions as possible. So we can start the perfect webshops for our
futur customers.
thanx
Marre
Ultimately customers are looking more for low prices than
closeness. Towards that end, your best bet might be
securing high-volume, low cost per unit items in demand.
Often people want to create a site with superior service,
which is great but more often than not a customer will buy
from a lower priced vendor then curse poor service instead,
moving on to the next low priced vendor. Someone wanting a
lot of support is most likely to go with the established
name-brand OEMs.
It is often useful to stock ALL of the common items a
customer might want, if they have to place orders and pay
shipping from multiple vendors then they may instead accept
a couple dollars higher price on an item or two, as they're
saving more in the long run.
So far as trust goes, there is no trust other than building
up a track record. Resolution of customer problems goes a
long way towards that, a happy customer may remain silent
but a dissatisfied one will rant on and on about it for
months.
Big, crisp pictures go a long way, especially for buyers
that don't yet know exactly what part (numbers) they want.
200 x 300 pixel manufacturer images aren't "big".
Above all else, quick shipping and customer feedback is
important. They need to know when an item isnt' in-stock in
realtime, and have it shipped with tracking number, an email
to notify them with the tracking link. Observe newegg.com,
they're very successful and while you shouldn't try to clone
them, they have a lot going for them.
