webmail not showing any emails

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Guest

We have a user who cannot access his emails through the web. At his desktop,
using his outlook client, everything is fine. Through the web (and from
different comps/browsers) his email account, once logged in, displays no info
as if it had never been used. We are using Outlook 2003. Any ideas/advice
would be helpful.

Thanks.
 
Julie said:
We have a user who cannot access his emails through the web. At his
desktop, using his outlook client, everything is fine. Through the
web (and from different comps/browsers) his email account, once
logged in, displays no info as if it had never been used. We are
using Outlook 2003. Any ideas/advice would be helpful.
Click to expand...

What type of account?
 
an exchange user. Everything seems to be set correctly in active users and
computers compared to others.
 
Julie said:
an exchange user. Everything seems to be set correctly in active
users and computers compared to others.
Click to expand...

When you say "through the web", are you referring to Outlook Web Access or
some other means?
 
Yes-- outlook web Access. His outlook client will display emails correctly.
His account shows up as having 71 emails on the server. Yet nothing is shown
when he logs in over the web to access his email account.

Thanks,

Julie
 
Julie said:
Yes-- outlook web Access. His outlook client will display emails
correctly. His account shows up as having 71 emails on the server.
Yet nothing is shown when he logs in over the web to access his email
account.
Click to expand...

Perhaps he has something on his PC blocking the scripting OWA needs to
display its information.
 
I forgot -- I was able to do it on my machine. He is in california and I am
in Minnesota. I can see my emails through the web fine. I can get into his
inbox etc fine. I just can't see any emails (it's empty). We tried it on
multiple browsers and multiple machines. It seems to just be his account.
 
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