Greetings Wayne,
A few things could be causing this. Firstly, both you and your contact may just need to go
through the Audio Tuning Wizard again. To do so, open up the main Messenger window, click
the Tools menu, then Audio Tuning Wizard.
Secondly, if either of you are behind a third-party firewall (Norton Firewall, Sygate, Mcafee
Firewall, ZoneAlarm, etc.) make sure that Messenger is set to 'Permit All', 'Allow All', or
that the firewall is set to 'Medium' (especially for ZoneAlarm).
Thirdly, if either you or your contact are using a router, the router must support either
Universal Plug and Play (UPnP) for audio to be successful in most router scenarios. A number
of routers now support UPnP, but they may need a firmware update. Check your router
manufacturers website to see if there's an update for UPnP, or simply reply back here with
the brand and model of the router and we can quickly check to see if UPnP is available.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources -
http://messenger.jonathankay.com