Hello Steve.
Please do these steps.
in outlook express go to tools accounts, mail add, account. Then enter a user name for the account then enter the e-mail of the account and the on the next screen put these settings in pop.tiscali.co.uk smtp.tiscali.co.uk in the last screen make sure that you put the password and the e-mail address in incuding the bit with tiscali.co.uk once you have done these steps you should be able to view your e-mail in outlook express if not then please let me know, and I'll help you further on this.
wizkid