) Open up AntiSpyware
2) Click Tools at the top
3) Click "Submit a Suspected Spyware Report"
4) Fill out the form with as much detail so they can
analyze quickly
Boot to Safe Mode.
http://tinyurl.com/pfca
Empty your IE cache and your other temporary file
folders, eg: c:\temp, c:\windows\temp or C:\Documents and
Settings\<name>\Local Settings\Temp (the path to your temp
folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for
mysterious *.exe files or *.dll files in those folders.
Have you tried scanning with Microsoft Antispyware in safe
mode?
Run a FULL SYSTEM SCAN, check the 3 boxes
Assuming that the installation is on drive C:
1. In "My Computer", right click on the icon for drive C:,
select "Properties".
2. Click tab "Tools".
3. Click button "Check Now".
3. Check both "Automatically fix file system errors"
and "Scan for and attempt recovery of bad sectors".
4. Click "Start".
Follow the instructions to allow system shut-down and
restart. The disk checks will run after restart and
before Windows loads. This scan for bad sectors might
take few minutes if you have a large hard disk: be patient.
Assuming that the installation is on drive C:
1. In "My Computer", right click on the icon for drive C:,
select "Properties".
2. Click tab "Tools".
3.Click button "Defragment Now".
4.Click Defragment.
Run your updated antivirus
Reboot.
If the malware problem comes back further specialised
assistance is available via Ron Kinner
Get HijackThis.exe from
http://tomcoyote.org/hjt/hjt199//HijackThis.exe
Save it to C:\hjt (new folder) then Open it and select
Scan and Save Log. Note where you saved the log then send
it to Ron Kinner as an attachment. He can probably
identify the problem and tell you how to get rid of it for
good.
Ron email address. (e-mail address removed)
He will tell you what to do next. Put Hijack in the
subject so he will know it's not spam.
For information
HijackThis tutorial:
http://www.bleepingcomputer.com/forums/index.php?
showtutorial=42
