Windows XP wav sound shuts down regularly

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xdelton

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Hi, I have an annoying problem. My wave sound keeps shutting down every few minutes and the slider in the volume control shows the wav slider at zero. I can reset it and get my sound back but in a few munites it shuts down again. I use BItDefender, it has detected trojan.generic.4047532 in my Sytem Volume Information folder but cannot delete or quarantine it, BD support has no response or solution to this. Malwarebytes and Seach and Destroy do not detect it. BD says it has blocked the virus sometimes, but my wave sound keeps shutting off.
Any suggestions anyone?
Thanks
-xdelton
 
Hi xdelton, welcome to the forums :).

Do you have a keyboard or other device plugged in to your machine with a mute button or volume control slider? I've seen one case where a keyboard with an audio panel was interfering with the audio settings.

It sounds like (pardon the pun) that you've got 2 distinct problems there. For the sound problem, I'd try upgrading your sound card drivers first of all. If you aren't sure on where to obtain the latest ones, let me know your sound card or if it's an onboard device, the model of the motherboard/laptop.

To remove the virus, it may be worth creating a new thread in the security section on the forums if this suggestion doesn't work - as it's a separate issue and will avoid confusion in the thread. However, I would suggest disabling "system restore" temporarily and then scan for the virus - you should then be able to remove it. You can use the following steps to do this:

1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Select the Turn off System Restore on all drives check box, and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.
Click to expand...

You can enable it after the virus has been removed using the reverse steps (or using these instructions : http://support.microsoft.com/kb/310405).
 
Hi Ian, thanks for your quick reply. When system restore is on the virus in not detected, when it is off, BitDefender will not detect the virus in its scan report, but does say it has blocked it while performing the scan. trojan.generic.4047532. My motherboard has built in sound, it is a Gigabyte GA-EP45-UD3P. So I should post a separate thread on the virus in the security section?
 
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