On Thu, 30 Aug 2007 01:16:27 GMT Dustin Cook
from the village of (e-mail address removed)
felt we might be interested in the following...
[...]
The few posters who responded to you obviously don't do this for a
living, or if they do, they have customers without teenage children.
I had a tremendously successful business dealing (in part) with exactly
what 'Clark' suggests requires 3 monthly visits, and rarely (if at all)
had any repeat business to customers with teenage children (having a 16
yr old myself).
A PC/user that are correctly configured/educated need not generate
repeat business in this way.
Indeed, I agree. However, when they insist on downloading, free
screensavers, online poker games, and new desktop themes, they usually
get something additional; despite being warned not to go for these
things.
Indeed, i got more business through recommendation than i ever got
through repeat visits to a resurfaced problem.
Same here. However, I do have a certain set of customers where on
average, every 3 months I have to pay them another visit.
Just demonstrating that it is NOT always that way Clark suggests it is,
I didn't mean to imply it was always like that, but it certainly can be.
Depends on the customer I suppose. Some of my customers follow
instructions well, and some do not.
and my experience of people like that is that they don't do a very good
job at the outset which secures them some repeat business further down
the line, or their competitors when the consumer becomes fed up with
keep calling them out.
Well, I don't mean to toot my own horn here, but I have no real incentive
to waste the gas to visit them again for the same issue. I usually don't
bill them if the same thing has occured, unless I find evidence of
bearshare or something being installed AFTER I was there the last time.
I sold my business to a larger company after 5 years because I wanted a
change of direction in what I was doing, but became the top computer
services supplier in my county in that time.
I worked for a respectable computer company here for the last 10 years
before deciding to go out on my own. I'm familiar with malware from a
programming standpoint as well as removal.
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Dustin Cook
Author of BugHunter - MalWare Removal Tool - v2.2c
Email: (e-mail address removed)
Web..:
http://bughunter.it-mate.co.uk
Pad..:
http://bughunter.it-mate.co.uk/pad.xml
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