WARNING IN OUTLOOK 97

OSCAR F. · Feb 13, 2004

I have installed windows2000 TS, installs office97 in a
different directory to default, when attempt to enter
outlook leaves a warning to me that cannot be opened the
program by lack of permissions, that I must do

Matthew Harris [MVP] · Feb 13, 2004

Try going to www.sysinternals.com and downloading filemon
or regmon. Run either of those programs as an admin while
a normal user tried to open up Outlook 97. Look in the
output of filemon or regmon for any access denied error
messages that would indicate incorrect NTFS permissions on
a file or registry key.

You might also want to reference this link:
http://support.microsoft.com/default.aspx?scid=kb;en-
us;q210231

-M

OSCARF · Feb 17, 2004

install filemon and does not appear denied access; with
regemon they appear several denied lines, I review
permissions in those denied folders and have reading
permissions the users of the equipment and the users of
the domain , I place full to them permissions and follows
equal

some other alternative

Matthew Harris [MVP] · Feb 17, 2004

In Filemon, were there any instances of the program
looking in the wrong directory for files, which therefore
couldn't be found?

-M

Guest · Feb 18, 2004

Matthew

thanks that your help, sent log of the filemon, any file
is in FILE NOT FOUND

some new

Oscar

08:17:08 a.m. explorer.exe:1824 SET INFORMATION
C:\Documents and Settings\jpmontoya\ntuser.dat.LOG
SUCCESS Length: 4096
08:17:08 a.m. explorer.exe:1824 SET INFORMATION
C:\Documents and Settings\jpmontoya\ntuser.dat.LOG
SUCCESS Length: 4096
08:17:08 a.m. explorer.exe:1824 SET INFORMATION
C:\Documents and Settings\jpmontoya\ntuser.dat.LOG
SUCCESS Length: 4096
08:17:08 a.m. explorer.exe:1824 OPEN
C:\Documents and Settings\All
Users\Desktop\Microsoft Outlook.lnk SUCCESS Options:
Open Access: All
08:17:08 a.m. explorer.exe:1824 READ
C:\Documents and Settings\All
Users\Desktop\Microsoft Outlook.lnk SUCCESS Offset: 0
Length: 4096
08:17:08 a.m. explorer.exe:1824 CLOSE
C:\Documents and Settings\All
Users\Desktop\Microsoft Outlook.lnk SUCCESS
08:17:08 a.m. explorer.exe:1824 OPEN
C:\Documents and Settings\All
Users\Desktop\Microsoft Outlook.lnk SUCCESS Options:
Open Access: All
08:17:08 a.m. explorer.exe:1824 READ
C:\Documents and Settings\All
Users\Desktop\Microsoft Outlook.lnk SUCCESS Offset: 0
Length: 4096
08:17:08 a.m. explorer.exe:1824 CLOSE
C:\Documents and Settings\All
Users\Desktop\Microsoft Outlook.lnk SUCCESS
08:17:08 a.m. explorer.exe:1824 OPEN
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Options: Open Access: All
08:17:08 a.m. explorer.exe:1824 OPEN
E:\APL\Microsoft Office\Office IS DIRECTORY
Options: Open Access: All
08:17:08 a.m. explorer.exe:1824 OPEN
E:\APL\Microsoft Office\Office SUCCESS Options:
Open Access: All
08:17:08 a.m. explorer.exe:1824 CLOSE
E:\APL\Microsoft Office\Office SUCCESS
08:17:08 a.m. explorer.exe:1824 CLOSE
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS
08:17:08 a.m. explorer.exe:1824 QUERY INFORMATION
C:\Documents and Settings\jpmontoya\Desktop
SUCCESS Attributes: DA
08:17:08 a.m. explorer.exe:1824 OPEN
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Options: Open Access: All
08:17:08 a.m. explorer.exe:1824 QUERY INFORMATION
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Attributes: A
08:17:08 a.m. explorer.exe:1824 SET INFORMATION
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS FileBasicInformation
08:17:08 a.m. explorer.exe:1824 READ
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Offset: 0 Length: 64
08:17:08 a.m. explorer.exe:1824 READ
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Offset: 128 Length: 64
08:17:08 a.m. explorer.exe:1824 READ
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Offset: 200 Length: 4
08:17:08 a.m. explorer.exe:1824 READ
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Offset: 220 Length: 4
08:17:08 a.m. explorer.exe:1824 CLOSE
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS
08:17:08 a.m. explorer.exe:1824 QUERY INFORMATION
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Attributes: A
08:17:08 a.m. explorer.exe:1824 QUERY INFORMATION
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Attributes: A
08:17:08 a.m. explorer.exe:1824 OPEN
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Options: Open Access: Execute
08:17:08 a.m. explorer.exe:1824 CLOSE
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS
08:17:08 a.m. explorer.exe:1824 QUERY INFORMATION
C:\Documents and Settings\jpmontoya\Desktop
SUCCESS Attributes: DA
08:17:08 a.m. explorer.exe:1824 SET INFORMATION
C:\Documents and Settings\jpmontoya\ntuser.dat.LOG
SUCCESS Length: 4096
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
C:\Documents and Settings\jpmontoya\Desktop
SUCCESS Options: Open Directory Access: Traverse

08:17:08 a.m. explorer.exe:1824 SET INFORMATION
C:\Documents and Settings\jpmontoya\ntuser.dat.LOG
SUCCESS Length: 4096
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\OUTLLIB.dll
SUCCESS Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
E:\APL\Microsoft Office\Office\OUTLLIB.dll
SUCCESS Options: Open Access: Execute
08:17:08 a.m. explorer.exe:1824 SET INFORMATION
C:\Documents and Settings\jpmontoya\ntuser.dat.LOG
SUCCESS Length: 8192
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
E:\APL\Microsoft Office\Office\OUTLLIB.dll
SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\MSVCRT40.dll
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Documents and
Settings\jpmontoya\Desktop\MSVCRT40.dll FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\MSVCRT40.dll SUCCESS
Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
C:\WINNT\system32\MSVCRT40.dll SUCCESS Options:
Open Access: Execute
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
C:\WINNT\system32\MSVCRT40.dll SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\MAPI32.dll
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Documents and
Settings\jpmontoya\Desktop\MAPI32.dll FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\MAPI32.dll SUCCESS
Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
C:\WINNT\system32\MAPI32.dll SUCCESS Options:
Open Access: Execute
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
C:\WINNT\system32\MAPI32.dll SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\GAPI32.dll
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Documents and
Settings\jpmontoya\Desktop\GAPI32.dll FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\GAPI32.dll SUCCESS
Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
C:\WINNT\system32\GAPI32.dll SUCCESS Options:
Open Access: Execute
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
C:\WINNT\system32\GAPI32.dll SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\OUTLRPC.dll
SUCCESS Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
E:\APL\Microsoft Office\Office\OUTLRPC.dll
SUCCESS Options: Open Access: Execute
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
E:\APL\Microsoft Office\Office\OUTLRPC.dll
SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\MSO97.DLL
SUCCESS Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
E:\APL\Microsoft Office\Office\MSO97.DLL
SUCCESS Options: Open Access: Execute
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
E:\APL\Microsoft Office\Office\MSO97.DLL
SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\OUTLOOK.EXE.Local
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\tsappcmp.dll
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Documents and
Settings\jpmontoya\Desktop\tsappcmp.dll FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\tsappcmp.dll SUCCESS
Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
C:\WINNT\system32\tsappcmp.dll SUCCESS Options:
Open Access: Execute
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
C:\WINNT\system32\tsappcmp.dll SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 CREATE H:\WINDOWS
NAME COLLISION Options: Create Directory Access:
All
08:17:08 a.m. OUTLOOK.EXE:2724 CREATE
H:\WINDOWS\system NAME COLLISION Options:
Create Directory Access: All
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\ole32.dll SUCCESS
Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\MSO7ESN.DLL
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Documents and
Settings\jpmontoya\Desktop\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\MSO7ESN.DLL
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\System32\Wbem\MSO7ESN.DLL FILE NOT
FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Program Files\Microsoft SQL Server\80
\Tools\Binn\MSO7ESN.DLL PATH NOT FOUND Attributes: Error

08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\dmi\win32\bin\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\PROGRA~1\MICROS~3\Office\MSO7ESN.DLL FILE NOT
FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Program Files\Common Files\Network
Associates\VirusScan Engine\4.0.xx\MSO7ESN.DLL FILE NOT
FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\apl\MICROS~1\Office\MSO7ESN.DLL FILE NOT
FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\MSO7ESP.DLL
SUCCESS Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
E:\APL\Microsoft Office\Office\MSO7ESP.DLL
SUCCESS Options: Open Access: All

OSCARF · Feb 18, 2004

This is a log the regmon , some registry notfound
I have desinstalled and intalled office 97 2 times

any new

5.82479226 explorer.exe:2412 OpenKey
HKLM\System\CurrentControlSet\Control\Session
Manager\AppCompatibility\OUTLOOK.EXE NOTFOUND

5.82518074 explorer.exe:2412 OpenKey
HKLM\System\CurrentControlSet\Control\Session
Manager\CheckBadApps400 NOTFOUND
5.82529791 explorer.exe:2412 OpenKey
HKLM\Software\Microsoft\Windows\CurrentVersion\App
Paths\OUTLOOK.EXE SUCCESS Key: 0xE3E5DC60
5.82533291 explorer.exe:2412 QueryValue
HKLM\Software\Microsoft\Windows\CurrentVersion\App
Paths\OUTLOOK.EXE\PATH SUCCESS "E:\APL\Microsoft
Office\Office\"
5.82537091 explorer.exe:2412 CloseKey
HKLM\Software\Microsoft\Windows\CurrentVersion\App
Paths\OUTLOOK.EXE SUCCESS Key: 0xE3E5DC60
5.82549750 explorer.exe:2412 OpenKey
HKLM\Software\Microsoft\Windows\CurrentVersion\App
Paths\OUTLOOK.EXE SUCCESS Key: 0xE3E5DC60
5.82553119 explorer.exe:2412 QueryValue
HKLM\Software\Microsoft\Windows\CurrentVersion\App
Paths\OUTLOOK.EXE\BlockOnTSNonInstallMode NOTFOUND

5.82556887 explorer.exe:2412 CloseKey
HKLM\Software\Microsoft\Windows\CurrentVersion\App
Paths\OUTLOOK.EXE SUCCESS Key: 0xE3E5DC60
5.82564219 explorer.exe:2412 OpenKey
HKLM\Software\Microsoft\Windows\CurrentVersion\App
Paths\OUTLOOK.EXE SUCCESS Key: 0xE3E5DC60
5.82566908 explorer.exe:2412 QueryValue
HKLM\Software\Microsoft\Windows\CurrentVersion\App
Paths\OUTLOOK.EXE\RunAsOnNonAdminInstall NOTFOUND

5.82570652 explorer.exe:2412 CloseKey
HKLM\Software\Microsoft\Windows\CurrentVersion\App
Paths\OUTLOOK.EXE SUCCESS Key: 0xE3E5DC60
5.82620803 explorer.exe:2412 OpenKey
HKLM\Software\Microsoft\Windows
NT\CurrentVersion\Image File Execution Options\OUTLOOK.EXE
NOTFOUND
5.82714497 explorer.exe:2412 QueryValue
HKCU\SOFTWARE\MICROSOFT\Windows\CURRENTVERSION\Expl
orer\UserAssist\{75048700-EF1F-11D0-9888-006097DEACF9}
\Count\HRZR_EHACNGU SUCCESS 06 00 00 00 07 01 00 00 ...

5.82715657 OUTLOOK.EXE:2704 OpenKey
HKLM\Software\Microsoft\Windows
NT\CurrentVersion\Image File Execution Options\OUTLOOK.EXE
NOTFOUND
5.82720300 OUTLOOK.EXE:2704 OpenKey
HKLM\Software\Microsoft\Windows
NT\CurrentVersion\Image File Execution Options\OUTLOOK.EXE
NOTFOUND
5.82752127 explorer.exe:2412 SetValue
HKCU\SOFTWARE\MICROSOFT\Windows\CURRENTVERSION\Expl
orer\UserAssist\{75048700-EF1F-11D0-9888-006097DEACF9}
\Count\HRZR_EHACNGU SUCCESS 06 00 00 00 08 01 00 00 ...

5.82753293 OUTLOOK.EXE:2704 OpenKey
HKLM\Software\Microsoft\Windows
NT\CurrentVersion\Image File Execution Options\OUTLOOK.EXE
NOTFOUND
5.82790285 explorer.exe:2412 QueryValue
HKCU\SOFTWARE\MICROSOFT\Windows\CURRENTVERSION\Expl
orer\UserAssist\{75048700-EF1F-11D0-9888-006097DEACF9}
\Count\HRZR_EHACNGU:R:\NCY\Zvpebfbsg
Bssvpr\Bssvpr\BHGYBBX.RKR SUCCESS 06 00 00 00 2D 00
00 00 ...
5.82855964 explorer.exe:2412 SetValue
HKCU\SOFTWARE\MICROSOFT\Windows\CURRENTVERSION\Expl
orer\UserAssist\{75048700-EF1F-11D0-9888-006097DEACF9}
\Count\HRZR_EHACNGU:R:\NCY\Zvpebfbsg
Bssvpr\Bssvpr\BHGYBBX.RKR SUCCESS 06 00 00 00 2E 00
00 00 ...

OscarF · Feb 19, 2004

Matthew

thanks that your help, sent log of the filemon, any file
is in FILE NOT FOUND

some new

Oscar

08:17:08 a.m. explorer.exe:1824 SET INFORMATION
C:\Documents and Settings\jpmontoya\ntuser.dat.LOG
SUCCESS Length: 4096
08:17:08 a.m. explorer.exe:1824 SET INFORMATION
C:\Documents and Settings\jpmontoya\ntuser.dat.LOG
SUCCESS Length: 4096
08:17:08 a.m. explorer.exe:1824 SET INFORMATION
C:\Documents and Settings\jpmontoya\ntuser.dat.LOG
SUCCESS Length: 4096
08:17:08 a.m. explorer.exe:1824 OPEN
C:\Documents and Settings\All
Users\Desktop\Microsoft Outlook.lnk SUCCESS Options:
Open Access: All
08:17:08 a.m. explorer.exe:1824 READ
C:\Documents and Settings\All
Users\Desktop\Microsoft Outlook.lnk SUCCESS Offset: 0
Length: 4096
08:17:08 a.m. explorer.exe:1824 CLOSE
C:\Documents and Settings\All
Users\Desktop\Microsoft Outlook.lnk SUCCESS
08:17:08 a.m. explorer.exe:1824 OPEN
C:\Documents and Settings\All
Users\Desktop\Microsoft Outlook.lnk SUCCESS Options:
Open Access: All
08:17:08 a.m. explorer.exe:1824 READ
C:\Documents and Settings\All
Users\Desktop\Microsoft Outlook.lnk SUCCESS Offset: 0
Length: 4096
08:17:08 a.m. explorer.exe:1824 CLOSE
C:\Documents and Settings\All
Users\Desktop\Microsoft Outlook.lnk SUCCESS
08:17:08 a.m. explorer.exe:1824 OPEN
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Options: Open Access: All
08:17:08 a.m. explorer.exe:1824 OPEN
E:\APL\Microsoft Office\Office IS DIRECTORY
Options: Open Access: All
08:17:08 a.m. explorer.exe:1824 OPEN
E:\APL\Microsoft Office\Office SUCCESS Options:
Open Access: All
08:17:08 a.m. explorer.exe:1824 CLOSE
E:\APL\Microsoft Office\Office SUCCESS
08:17:08 a.m. explorer.exe:1824 CLOSE
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS
08:17:08 a.m. explorer.exe:1824 QUERY INFORMATION
C:\Documents and Settings\jpmontoya\Desktop
SUCCESS Attributes: DA
08:17:08 a.m. explorer.exe:1824 OPEN
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Options: Open Access: All
08:17:08 a.m. explorer.exe:1824 QUERY INFORMATION
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Attributes: A
08:17:08 a.m. explorer.exe:1824 SET INFORMATION
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS FileBasicInformation
08:17:08 a.m. explorer.exe:1824 READ
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Offset: 0 Length: 64
08:17:08 a.m. explorer.exe:1824 READ
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Offset: 128 Length: 64
08:17:08 a.m. explorer.exe:1824 READ
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Offset: 200 Length: 4
08:17:08 a.m. explorer.exe:1824 READ
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Offset: 220 Length: 4
08:17:08 a.m. explorer.exe:1824 CLOSE
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS
08:17:08 a.m. explorer.exe:1824 QUERY INFORMATION
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Attributes: A
08:17:08 a.m. explorer.exe:1824 QUERY INFORMATION
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Attributes: A
08:17:08 a.m. explorer.exe:1824 OPEN
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS Options: Open Access: Execute
08:17:08 a.m. explorer.exe:1824 CLOSE
E:\APL\Microsoft Office\Office\OUTLOOK.EXE
SUCCESS
08:17:08 a.m. explorer.exe:1824 QUERY INFORMATION
C:\Documents and Settings\jpmontoya\Desktop
SUCCESS Attributes: DA
08:17:08 a.m. explorer.exe:1824 SET INFORMATION
C:\Documents and Settings\jpmontoya\ntuser.dat.LOG
SUCCESS Length: 4096
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
C:\Documents and Settings\jpmontoya\Desktop
SUCCESS Options: Open Directory Access: Traverse

08:17:08 a.m. explorer.exe:1824 SET INFORMATION
C:\Documents and Settings\jpmontoya\ntuser.dat.LOG
SUCCESS Length: 4096
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\OUTLLIB.dll
SUCCESS Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
E:\APL\Microsoft Office\Office\OUTLLIB.dll
SUCCESS Options: Open Access: Execute
08:17:08 a.m. explorer.exe:1824 SET INFORMATION
C:\Documents and Settings\jpmontoya\ntuser.dat.LOG
SUCCESS Length: 8192
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
E:\APL\Microsoft Office\Office\OUTLLIB.dll
SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\MSVCRT40.dll
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Documents and
Settings\jpmontoya\Desktop\MSVCRT40.dll FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\MSVCRT40.dll SUCCESS
Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
C:\WINNT\system32\MSVCRT40.dll SUCCESS Options:
Open Access: Execute
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
C:\WINNT\system32\MSVCRT40.dll SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\MAPI32.dll
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Documents and
Settings\jpmontoya\Desktop\MAPI32.dll FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\MAPI32.dll SUCCESS
Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
C:\WINNT\system32\MAPI32.dll SUCCESS Options:
Open Access: Execute
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
C:\WINNT\system32\MAPI32.dll SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\GAPI32.dll
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Documents and
Settings\jpmontoya\Desktop\GAPI32.dll FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\GAPI32.dll SUCCESS
Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
C:\WINNT\system32\GAPI32.dll SUCCESS Options:
Open Access: Execute
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
C:\WINNT\system32\GAPI32.dll SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\OUTLRPC.dll
SUCCESS Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
E:\APL\Microsoft Office\Office\OUTLRPC.dll
SUCCESS Options: Open Access: Execute
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
E:\APL\Microsoft Office\Office\OUTLRPC.dll
SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\MSO97.DLL
SUCCESS Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
E:\APL\Microsoft Office\Office\MSO97.DLL
SUCCESS Options: Open Access: Execute
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
E:\APL\Microsoft Office\Office\MSO97.DLL
SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\OUTLOOK.EXE.Local
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\tsappcmp.dll
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Documents and
Settings\jpmontoya\Desktop\tsappcmp.dll FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\tsappcmp.dll SUCCESS
Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
C:\WINNT\system32\tsappcmp.dll SUCCESS Options:
Open Access: Execute
08:17:08 a.m. OUTLOOK.EXE:2724 CLOSE
C:\WINNT\system32\tsappcmp.dll SUCCESS
08:17:08 a.m. OUTLOOK.EXE:2724 CREATE H:\WINDOWS
NAME COLLISION Options: Create Directory Access:
All
08:17:08 a.m. OUTLOOK.EXE:2724 CREATE
H:\WINDOWS\system NAME COLLISION Options:
Create Directory Access: All
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\ole32.dll SUCCESS
Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\MSO7ESN.DLL
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Documents and
Settings\jpmontoya\Desktop\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\MSO7ESN.DLL
FILE NOT FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\system32\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\WINNT\System32\Wbem\MSO7ESN.DLL FILE NOT
FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Program Files\Microsoft SQL Server\80
\Tools\Binn\MSO7ESN.DLL PATH NOT FOUND Attributes: Error

08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\dmi\win32\bin\MSO7ESN.DLL FILE NOT FOUND
Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\PROGRA~1\MICROS~3\Office\MSO7ESN.DLL FILE NOT
FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
C:\Program Files\Common Files\Network
Associates\VirusScan Engine\4.0.xx\MSO7ESN.DLL FILE NOT
FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\apl\MICROS~1\Office\MSO7ESN.DLL FILE NOT
FOUND Attributes: Error
08:17:08 a.m. OUTLOOK.EXE:2724 QUERY INFORMATION
E:\APL\Microsoft Office\Office\MSO7ESP.DLL
SUCCESS Attributes: A
08:17:08 a.m. OUTLOOK.EXE:2724 OPEN
E:\APL\Microsoft Office\Office\MSO7ESP.DLL
SUCCESS Options: Open Access: All

Matthew Harris [MVP] · Feb 19, 2004

It looks like your path variable might have some old or
incorrect paths in it. Have you tried cutting that down a
bit? I'm willing to bet that might improve your system's
efficiency.

If you make this user an admin, does it change anything?

-M

Guest · Feb 23, 2004

when I do logon with user administrator the outlook don^t
have problems , the problems is with normal users

Matthew Harris [MVP] · Feb 23, 2004

As a last resort, try this...

Run filemon or regmon as an admin while another admin
successfully runs Outlook 97. Save the output of regmoin
or filemon. Then, run filemon or regmon again an a normal
user accesses Outlook 97. Save the output of regmon or
filemon, and compare that output with the output you
obtained when an admin ran Outlook. Check very carefully
to see where things differ, then try to adjust file
permissions or files that may be missing.

-M

WARNING IN OUTLOOK 97

OSCAR F.

Matthew Harris [MVP]

OSCARF

Matthew Harris [MVP]

Guest

OSCARF

OscarF

Matthew Harris [MVP]

Guest

Matthew Harris [MVP]