Warning about ATI

  • Thread starter Thread starter Not so quick
  • Start date Start date
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Not so quick

I posted here before so I'll try again in a form that
everyone can accept, I hope:

Be aware that ATI's tech support is for 30 days
from time of purchase, not first call.
 
I posted here before so I'll try again in a form that
everyone can accept, I hope:

Be aware that ATI's tech support is for 30 days
from time of purchase, not first call.
Click to expand...

Geeze.. "customer service" has gone the way of service sations with attendents.
You just realized that?... You'll get better help from their website and user
groups anyway. Get over it. Its not the end of the world btw.

Pluvious
 
Not so quick said:
I posted here before so I'll try again in a form that
everyone can accept, I hope:

Be aware that ATI's tech support is for 30 days
from time of purchase, not first call.
Click to expand...
Tuff crowd ;) I think it must have something to do with all these rich kids
that can afford these newer cards. Nobody cares about us lowley 7500 and
such owners ;).

Procotor
 
Proctor said:
Tuff crowd ;) I think it must have something to do with all these rich kids
that can afford these newer cards. Nobody cares about us lowley 7500 and
such owners ;).

Procotor
Click to expand...

No, ppl care and I think here and a few other places you will find a lot of
help on probs but the only way companies can provide unlimited support is by
chargeing us more at purchase time in anticipation of the future cost of
support. Heck lots of Hardware come with just a yr's warrenty period if not
less. Think Pony's is lifetime of the model, ie once they stop makeing the
card no more support or RMA etc.then there are a few out there lik BFG that
say lifetime and mean it ie if card dies and they no longer make it they
will actually send you an even better/newer card but thats the exception not
the rule. How old is the 7500 anyway? seems like, just going by model
number, its more than a yr or 2 old for starters.
 
now now i have a 128 7500 and a 9700AIW's never called ATI for a thing......but apathy is the motto of the boiler room tech
support . "If we ignore them long enough maybe they will quit bothering us" Service with a scowl" EVERYWHERE not just ATI....try
Logitech.....OMG they don't even have a toll free number.....(at least last year they didn't)
 
JAD said:
now now i have a 128 7500 and a 9700AIW's never called ATI for a
Click to expand...
thing......but apathy is the motto of the boiler room tech
support . "If we ignore them long enough maybe they will quit bothering
Click to expand...
us" Service with a scowl" EVERYWHERE not just ATI....try
Logitech.....OMG they don't even have a toll free number.....(at least last year they didn't)
Click to expand...
Very true. I can not say this about 'everyone' or 'everywhere' but I am
extremely happy with the support I have received from Maxtor for example. I
spoke to a real person and got help within moments of placing a call to 800
#. I have received continued email support from Pinnacle within a day of
request. These gracious people have helped with every issue and reminding me
to respond if I was still unhappy. I can go on but the point is that we
should not resign to the thought that everything gets worse and so what else
is new.

Proctor
 
Proctor said:
thing......but apathy is the motto of the boiler room tech
us" Service with a scowl" EVERYWHERE not just ATI....try
Very true. I can not say this about 'everyone' or 'everywhere' but I am
extremely happy with the support I have received from Maxtor for example. I
spoke to a real person and got help within moments of placing a call to 800
#. I have received continued email support from Pinnacle within a day of
request. These gracious people have helped with every issue and reminding me
to respond if I was still unhappy. I can go on but the point is that we
should not resign to the thought that everything gets worse and so what else
is new.

Proctor
Click to expand...

Maybe there should be a group or newsgroup: tech support watch,
or tech support evaluation.
 
Bratboy said:
No, ppl care and I think here and a few other places you will find a lot of
help on probs but the only way companies can provide unlimited support is by
chargeing us more at purchase time in anticipation of the future cost of
support. Heck lots of Hardware come with just a yr's warrenty period if not
less. Think Pony's is lifetime of the model, ie once they stop makeing the
card no more support or RMA etc.then there are a few out there lik BFG that
say lifetime and mean it ie if card dies and they no longer make it they
will actually send you an even better/newer card but thats the exception not
the rule. How old is the 7500 anyway? seems like, just going by model
number, its more than a yr or 2 old for starters.
Click to expand...

Mine was just a generic responce to the OP and an observation about the way
some posts are treated. A reply about some of the better tech supports
companies and their habbits to offset the replies of complacency. The 7500
only being an example. But I do feel there must be gap between the top and
the bottom. The 7500 card like other products that have been out for awhile
is still being sold to people that perhaps are buying their first such
product and should get the same respect as when it was new. So goes the way
of tech support.

Proctor
 
JAD said:
now now i have a 128 7500 and a 9700AIW's never called ATI for a
thing......but apathy is the motto of the boiler room tech support . "If
we ignore them long enough maybe they will quit bothering us" Service
with a scowl" EVERYWHERE not just ATI....try Logitech.....OMG they don't
even have a toll free number.....(at least last year they didn't)
Click to expand...

I tried contacting Logitech becuase I wanted to know the scancodes that
certain keys on their keyboard generated. The response I got from them was
essentially "Thats a secret". It didn't matter how hard I tried to explain
that if it was so secret, then how the hell are you supposed to use the
keyboard, but they would not help me.

They told me their was an SDK in a certain section of their website... it
was not. There are no Logitech keyboard SDKs.

I find that most of the people you contact at customer services either do
not care about your problem enough to listen to what you have to say, or
outright do not understand - as a result they either try to fob you off with
misinformation or they pass you onto the incorrect department where you get
a similar result. 5 departments and 20-30-40 minutes later you give up
absolutely disgusted, frustrated and stressed out - you've forgotten who you
spoke to, when, which department and how you are supposed to get hold of the
correct person and never bother again.

Then occasionally somebody on the end of the phone listens, understands and
solves the problem in under 5 minutes and you are suitably impressed. Why
can't all companies do that, rather than the minority?

I guess it's usually as a direct result of customers purchasing the cheapest
item they can find, resulting in cost-cutting of the product and therefore
of the support teams and their training. So I guess to some extent we are
to blame. I think this is exactly the reason "they don't make them like
they used to". We expect more features, and want to pay less for many
consumer items - something has to give, and it's likely to be quality.

Ben
 
I have a 7500 with 64 mb ram and it is one year old this month or next
month. I got a question maybe someone can answear ,when i send any kind
of video to my 32 inch Panasonic tv it never covers the full screen. Is
there an adjustment for that or is that all it's got. If you copy to vcr
and play on smaller tv it is full screen...thanks for any help ya'll can
give , Stan
 
Ben Pope said:
I tried contacting Logitech becuase I wanted to know the scancodes that
certain keys on their keyboard generated. The response I got from them was
essentially "Thats a secret". It didn't matter how hard I tried to explain
that if it was so secret, then how the hell are you supposed to use the
keyboard, but they would not help me.

They told me their was an SDK in a certain section of their website... it
was not. There are no Logitech keyboard SDKs.

I find that most of the people you contact at customer services either do
not care about your problem enough to listen to what you have to say, or
outright do not understand - as a result they either try to fob you off with
misinformation or they pass you onto the incorrect department where you get
a similar result. 5 departments and 20-30-40 minutes later you give up
absolutely disgusted, frustrated and stressed out - you've forgotten who you
spoke to, when, which department and how you are supposed to get hold of the
correct person and never bother again.

Then occasionally somebody on the end of the phone listens, understands and
solves the problem in under 5 minutes and you are suitably impressed. Why
can't all companies do that, rather than the minority?

I guess it's usually as a direct result of customers purchasing the cheapest
item they can find, resulting in cost-cutting of the product and therefore
of the support teams and their training. So I guess to some extent we are
to blame. I think this is exactly the reason "they don't make them like
they used to". We expect more features, and want to pay less for many
consumer items - something has to give, and it's likely to be quality.

Ben
Click to expand...

There used to be a DOS program that returned scancodes.
Try a search on google. I think pcmag put it out.
 
Not said:
There used to be a DOS program that returned scancodes.
Try a search on google. I think pcmag put it out.
Click to expand...

Thanks... trust me, I tried them all! They don't usually return escaped
scancodes. I got them using a tool supplied as standard with Linux - Gotta
love it :-)

Ben
 
now now i have a 128 7500 and a 9700AIW's never called ATI for a thing......but apathy is the motto of the boiler room tech
support . "If we ignore them long enough maybe they will quit bothering us" Service with a scowl" EVERYWHERE not just ATI....try
Logitech.....OMG they don't even have a toll free number.....(at least last year they didn't)
Click to expand...


I agree that must be their motto, cause they have never answered ONE email
to them not when I bought the 8500DV AIW and not for the 2 other 9700AIWpro

I'm no longer reccomending this card to people I build systems for.

answering emails can NOT be that costly to them. if they can't afford
customer support for a 400.00+dollar video card, they need to start
considering outsourcing their support to India ;)

I rea;ize that following the gaming crowd will sell them more cards, "keep
switching names/ numbers and keep pupming them out" fine, but take care of
the upper end cards and customers, we are not into the latest "heleiothropic
whatever anamorphic dido" we just want stability in what we record of the
teli/satellite.

I don't want wavy lines on the screen when I boot up the computer or that it
rests to 60hertz and 16k colors for the last year!


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Can you please show me where everyone is having these problems or majority, I feel your pain but my 9700proAIW paired with a
Creative Audigy 2 Plat, does not have recording problems at all. or any significant probs ever. just stupid things that leaves a
doubt in your head that ATI has people taking into consideration all types of configured machines. Obviously not as my P4 has no MMX
tech...etc

One thing that sets customer service in a downward trend, is the partnering with big corps. Your focuses change, blinded by the
corporate BS. OB chips on Proprietary MB's. 5000 HP, comcrap, GAteToHellWay, customers calling on proprietary lines (cause it was
part of a contract) and now the end user of the hardware takes second seat....MO of course
 
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