Want to make a Distribution List, but no members are listed to sel

  • Thread starter Thread starter Renee in Florida
  • Start date Start date
R

Renee in Florida

Recently, my husband and I switched computers. We swapped all files. All of
my Outlook contacts are present, my email works, etc. However, I attempted to
email out a message to a distribution list and it wouldn't work. It said the
contacts wern't available. I thought it was a glitch and so I deleted the
list and was going to make a new distribution list. But, when I went to
select new members, there are none even though I can see them if I click on
contacts. When the box pops up to select new members, the box is empty. If I
try to click "show names from" drop down box, nothing drops down (i.e.
alternate folders). Help! I know it has got to be something so simple, but I
am stumped. Ideas anyone?
 
Define "we swapped all files." You migrated your data incorrectly, thus
destroying your DL. The reason you cannot recreate it is that you also
destroyed link between your Contacts Folder and your address book service.
You will need to re-establish it. Since you failed to post your Outlook
version, we'll have to post the instructions for every version and let you
sift through it. It is not unusual for the Outlook Address Book to “lose
track†of the connection to its Contacts Folder when you move or import your
PST or update your Outlook version or operating system. Use the following
steps to reset the connection. Note that in some instances you may actually
have to remove the Outlook Address Book completely from your Profile, close
Outlook, and then re-add it before you can get it to work.

For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

For Outlook 2007, you add and repair the address book service using a
different steps:
Tools > Account Settings > Address Book Tab. Is the Outlook Address Book
present? If it isn't listed, add it and close and restart Outlook. If it is
listed, then you can no longer repair this service by removing and re-adding
it. Instead you must create an entire new Outlook profile from scratch and
add the Outlook address book service to it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
 
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