Want to boot clean but computer says I haven't got adminstrator ri

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Guest

I need a clean boot to install some software due to conflicts. In the system
configuration I tick "Hide all Microsoft Services". When I apply a box comes
up stating "An access error was returned while attempting to change a
service. You may need to log on using an administrator account to make the
specified changes". As I am the only person to use the computer I find this
very strange. I have read previous posts on here where people have said just
ignore the error message but this does not seem to work. All the Microsoft
services are still ticked and there is no way that I can get them un-ticked.
I have tried installing the software anyway and keep getting an error message
"Doctor Watson Debugger" whilst trying to install it. Any help would be
appreciated before my computer goes through the nearest window.
 
It sounds like your operating system may have become corrupt or possibly
malware has reconfigured permissions for administrators in an effort to try
and prevent you from removing it. You could also try unchecking load system
services and load startup items temporarily with msconfig to see if that
will allow the clean boot you need to install your software. You can use the
command net localgroup administrators to see if your logon account is indeed
in the administrators group or not.

Steve
 
Be very, very careful about what services you uncheck. Particularly if
they're Microsoft services. You could wind up with a computer that won't
boot at all!
 
I unchecked Process System.ini file, Process Win.ini file and Load Startup
Items. I did not uncheck Load system services. I followed the instructions
given by Microsoft for a clean boot. I assume that Load system services has
to remain checked for a reason.

How do I use the command net localgroup administrators to see if my logon
account is indeed in the administrators group or not?

Thanks
 
Open a command window and type net localgroup administrators and hit
enter. If you are not sure how to open a command prompt window type cmd in
the run box and hit enter. Below is an example of what you should see when
running that command.

Steve


D:\WINDOWS\system32>net localgroup administrators
Alias name administrators
Comment Administrators have complete and unrestricted access to the
computer/domain


Members
 
Thanks for that info Steve. Mine does match your example except that it does
not have domain at the end. What does this now prove. Sorry to be a pain in
the rear end.

David
 
If you see your logon account included then that means you are indeed an
administrator on the computer when logged on with that user account and
there are some other issues casing your problem such as I mentioned earlier
being operating system corruption or malware related. If you have an
operating system disk for your computer you may try a repair installation
[last resort to clean install] but first I would scan for viruses and
spyware to make sure it is as clean as possible. A heavily infected computer
may be near impossible to get running right. A repair install of the
operating system should not delete any of your data or applications but best
practice is to ALWAYS have a backup of your important data files whether it
be on a cd/dvd or external USB drive. The links below may help.

Steve

http://www.michaelstevenstech.com/XPrepairinstall.htm -- XP repair install
http://www.microsoft.com/protect/computer/viruses/default.mspx
http://www.microsoft.com/protect/computer/spyware/default.mspx
http://www.elephantboycomputers.com/page2.html#Removing_Malware
 
Thanks again Steve. I have already done virus and spyware scans but nothing
comes up. I am going on holiday for a month in a few days so I will leave the
repair until I come back. I may be in touch again in a month or so.

Once again thanks for your time.

David

Steven L Umbach said:
If you see your logon account included then that means you are indeed an
administrator on the computer when logged on with that user account and
there are some other issues casing your problem such as I mentioned earlier
being operating system corruption or malware related. If you have an
operating system disk for your computer you may try a repair installation
[last resort to clean install] but first I would scan for viruses and
spyware to make sure it is as clean as possible. A heavily infected computer
may be near impossible to get running right. A repair install of the
operating system should not delete any of your data or applications but best
practice is to ALWAYS have a backup of your important data files whether it
be on a cd/dvd or external USB drive. The links below may help.

Steve

http://www.michaelstevenstech.com/XPrepairinstall.htm -- XP repair install
http://www.microsoft.com/protect/computer/viruses/default.mspx
http://www.microsoft.com/protect/computer/spyware/default.mspx
http://www.elephantboycomputers.com/page2.html#Removing_Malware


Billy Whiz said:
Thanks for that info Steve. Mine does match your example except that it
does
not have domain at the end. What does this now prove. Sorry to be a pain
in
the rear end.

David
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