Hi,
To resolve the issue follow the instructions in the KB article given below:
http://support.microsoft.com/default.aspx?scid=kb;en-us;819332&Product=win20
00
http://support.microsoft.com/default.aspx?scid=kb;en-us;319973&Product=win20
00
or
SUMMARY
Updated Universal Serial Bus (USB) 2.0 driver support is available for
Windows 2000. The updated USB 2.0 driver components are available in
Windows 2000 Service Pack 4 (SP4). Windows 2000 SP4 includes fixes that
correct the issues that are described in the following articles in the
Microsoft Knowledge Base:
811011 USB Storage Device Is Not Recognized After the Computer Resumes from
Hibernation
814484 FIX: Cannot Resume from Hibernation When Devices That Are Behind a
USB 2.0 Hub Are Removed
319973 Universal Serial Bus 2.0 Support in Windows 2000
MORE INFORMATION
Consider the following issues that apply when you install Windows 2000 SP4:
If your Windows 2000 USB 2.0-capable computer is already configured for USB
2.0 support, the USB 2.0 drivers that are already installed on the computer
are updated when you install Windows 2000 SP4.
If your Windows 2000 USB 2.0-capable computer is not yet configured for USB
2.0 support, you must manually install the USB 2.0 drivers after you
install Windows 2000 SP4. To do so:
On the desktop, right-click My Computer, and then click Manage.
Double-click System Tools, and then double-click Device Manager.
On the View menu, click Devices by type (if it is not already selected).
In the right pane, right-click the USB 2.0 Enhanced Host Controller
Interface (EHCI) Host controller, and then click Properties.
The USB 2.0 EHCI Host controller entry is listed under either of the
following device types in Device Manager:
Universal Serial Bus controllers
Other Devices, where it is displayed as Universal Serial Bus controller
with a yellow exclamation mark (!) next to it.
Click the Driver tab, and then click Update Driver.
After the Upgrade Device Driver Wizard starts, click Next.
On the Install Hardware Device Drivers page, click Search for a suitable
driver for my device (recommended), and then click Next.
On the Locate Driver Files page, under Optional search locations, click to
clear the following check boxes (if they are selected), and then click Next:
Floppy disk drives
CD-ROM drives
Specify a location
Microsoft Windows update
Click Next to install the driver that is recommended by Windows.
Click Finish to complete updating your drivers for the USB 2.0 host
controller.
When you add a USB 2.0 controller to a Windows 2000 SP4-based computer, the
Add/Remove Hardware wizard is displayed and you are prompted to install the
USB 2.0 controller. To do so, follow step 6 to 10 of the procedure that
appears earlier in this section.
If you purchase the Windows 2000 SP4 integrated CD-ROM (where SP4 is
already included with the Windows 2000 operating system) and you install
Windows 2000 SP4 from the Windows 2000 SP4 integrated CD-ROM on a computer
with a USB 2.0 controller, Windows 2000 Setup detects the USB 2.0
controller and installs it during Setup.
For additional information about how to obtain the latest Windows 2000
service pack, click the following article number to view the article in the
Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
For more information about USB 2.0 and Windows, visit the following
Microsoft Web site:
http://www.microsoft.com/whdc/hwdev/bus/USB/USB2support.mspx
Vijay.S
This posting is provided "AS IS" with no warranties, and confers no rights
