T
TDMedia
I feel raped.
As a last ditch effort to get my HP ScanJet 3970 working (it has NEVER
EVER worked consistently in all the time I've owned it) I decided to
test a version of VueScan 8.3.03 software. This was the big fix
everybody at another newsgroup recommended.
For a few days, most of the features of VueScan worked OK. Notably
non-functional was the PREVIEW feature, but I assumed that was because
I was using a trial version.
Anyway, needing to get some scanning done FAST, I plunked down $50 to
register the program, assuming all its features would now work. Well,
as soon as I tried to run the program again after registering it, not
only did I find the PREVIEW function not working, but the whole program
stopped working altogether. I can't even get it past the point where
the screen reads "Warm up bulb to scan."
The Hamrick website seems to make it too hard for anybody to want to
submit a question or complaint. But they made sure to note that the
$50 is non-refundable.
I am absolutely fed up with things that don't work and companies that
do not take responsibility for their products. This was $50 I could
not afford to waste at this time.
Does anybody have any experience with Hamrick? And do you think I can
expect a response to the e-mail I sent them tonight? If not, can
anybody walk me through some kind of solution here?
Thank you.
TM
As a last ditch effort to get my HP ScanJet 3970 working (it has NEVER
EVER worked consistently in all the time I've owned it) I decided to
test a version of VueScan 8.3.03 software. This was the big fix
everybody at another newsgroup recommended.
For a few days, most of the features of VueScan worked OK. Notably
non-functional was the PREVIEW feature, but I assumed that was because
I was using a trial version.
Anyway, needing to get some scanning done FAST, I plunked down $50 to
register the program, assuming all its features would now work. Well,
as soon as I tried to run the program again after registering it, not
only did I find the PREVIEW function not working, but the whole program
stopped working altogether. I can't even get it past the point where
the screen reads "Warm up bulb to scan."
The Hamrick website seems to make it too hard for anybody to want to
submit a question or complaint. But they made sure to note that the
$50 is non-refundable.
I am absolutely fed up with things that don't work and companies that
do not take responsibility for their products. This was $50 I could
not afford to waste at this time.
Does anybody have any experience with Hamrick? And do you think I can
expect a response to the e-mail I sent them tonight? If not, can
anybody walk me through some kind of solution here?
Thank you.
TM