VPN problems

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We have developers here that need to connect to a customers VPN and it will
only let one person connect at a time. As soon as another developer connects
the other person connected gets kicked off. Now if I give a developer an
external IP it will allow 2 people to connect. I really dont want to give
every developer here an external IP just so they can access this VPN. The
admin responsible for the VPN says it is a problem on our end and not his so
what needs to be done on my end to fix this problem? Can someone please
point me in the right direction?
 
we need more information to help. what's your VPN? hardware VPN or windows VPN? For more and other information, go to http://howtonetworking.com.

Don't send e-mail or reply to me except you need consulting services. Posting on MS newsgroup will benefit all readers and you may get more help.

Bob Lin, MS-MVP, MCSE & CNE
How to Setup Windows, Network, Remote Access on http://www.HowToNetworking.com
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.
I recommend Brinkster for web hosting!

We have developers here that need to connect to a customers VPN and it will
only let one person connect at a time. As soon as another developer connects
the other person connected gets kicked off. Now if I give a developer an
external IP it will allow 2 people to connect. I really dont want to give
every developer here an external IP just so they can access this VPN. The
admin responsible for the VPN says it is a problem on our end and not his so
what needs to be done on my end to fix this problem? Can someone please
point me in the right direction?
 
It is a cisco VPN. The admin over there has a bit of an attitude problem so
let me know what other info you need and I will see what I can do. I dont
know what can be done on my end it looks like his VPN only accepts one
connection per IP which is our firewall. We can get around this problem by
assigning external IP's but I hope there is another way. They all use one
user name and PW to logon if that matters.
 
If they all use the same username and pw to log on, could it be some sort of
session limitation that is configured?

I'm no expert...just throwing thoughts out there.
Nathan
 
problem

I don't think you'll be able to cure a behavoral problem or an attitude
problem with "technology". IT Admins always have a "Boss" somewhere (even I
do),...find the "Boss",...get things done.
 
We talked to his boss and explained the situation to him. He said the admin
has been working on it for weeks now and can’t figure it out so he believes
it is a problem on our end. We have a watchguard firebox firewall and IPsec
is allowed inc and out so we have no restrictions. The admin asked how many
users does our firewall VPN support and I said it doesn’t matter because it’s
outgoing right? I know if we setup a VPN here with the watchguard we can
have up to 10 users connected but outgoing we can have as many as we want
right? The limitations should be on the server side but please correct me if
I'm wrong. I also tried to get that answered from watchguard and they won’t
tell me unless I pay them $500. I don’t know much about Cisco but it seems
like there is a rule that will not permit the same username to login with the
same IP. For now we will assign external IP's to the guys that need it but
there has to be a Cisco guru out there that knows how to fix this?
 
We talked to his boss and explained the situation to him. He said the admin
has been working on it for weeks now and can't figure it out so he believes
it is a problem on our end.
Click to expand...

That is rather illogical,....if the Admin can't figure it out,...then the
problem may be on thier end and the name of the problem might be called "The
Admin".
is allowed inc and out so we have no restrictions. The admin asked how many
users does our firewall VPN support and I said it doesn't matter because it's
outgoing right? I know if we setup a VPN here with the watchguard we can
have up to 10 users connected but outgoing we can have as many as we want
right?
Click to expand...

I would think so, but am not totally sure.
The limitations should be on the server side but please correct me if
I'm wrong. I also tried to get that answered from watchguard and they won 't
tell me unless I pay them $500. I don't know much about Cisco but it seems
like there is a rule that will not permit the same username to login with the
same IP. For now we will assign external IP's to the guys that need it but
there has to be a Cisco guru out there that knows how to fix this?
Click to expand...

If it works when you give the user a public IP# then you know it is on their
end and not yours. Their device would clearly be limiting the the connection
to one per IP#. It may also limit it to one connection per username, but
remember that that would be two different things,...it is not one user per
IP#,..it is one user per connection. It could also be one user per
connection and *also* one IP# per connection,..so it would be both.

Why not contact Cisco? Do you know the model of the Device he has? Cisco's
site may even have a troubleshooting section. I haven't been to thier site
in a long time but they might even have the router manuals to download if
you know the model.
 
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