VPN Problem

  • Thread starter Thread starter Odell
  • Start date Start date
O

Odell

I recently started my new job and got a new Dell laptop (Windows XP). I'm
supposed to be able to connect to the company email system using a VPN.
However, I have been unable to do anything other than 'look' at their
network from home. For example, I can see my email inbox (they are using MS
Outlook), I can read new emails, I can look at network drive directories and
files but I can't send email, I can't replicate my email files from the
network to my laptop and I can't copy files to the network drives. I have
been working with my company's network administrator but he's located in
Seattle. He initially thought the problem might have been with the DSL
modem running in NAT mode - whatever that means. So we made some calls to
Verizon, they said call the modem manufacturer then they said they don't
allow outgoing email on third party servers. My IT guy seems to think that'
s not the problem though he doesn't know of anyone else in the company who
is using Verizon DSL to access their system using a VPN.
 
if the vpn connects and you can see the network it is not a problem with
your modem or nat... if that were a problem the vpn connection wouldn't
complete at all. it sounds more like you are not properly joined to the
domain or your account doesn't have the right permissions to access the
resources it needs. i have also seen some odd problems with dns/wins
resolution on some vpn's, though usually this results in not being able to
connect to one or more servers at all rather than having read-only type of
access.
 
Thanks for the response. A couple of additional pieces of information I
should have included with my original message.

1) We have a virtual office where we get our mail, they
route our phone calls and we meet on occasion in their conference rooms.
The virtual office has T1 connections that they use for telecomm and
internet and these are available in the conference rooms. When I plug into
their system, using the IP addresses they give me, I have complete and total
access to my company's network through the VPN. I can send and receive
email and I can replicate email folders including the inbox. I can also
copy or move files to the network drives.

2) Also, I went on vacation a couple of weeks ago and the
beach house where I was staying had a cable modem for high speed access. I
plugged into the cable modem and again, had complete access to the network
and was able to send email and sync my laptop with the network.

3) I worked out of the another company's office the first
couple of weeks I was employed by the company and was plugged into a network
server and of course everything worked fine then.
 
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