B
Big John
Hello,
I hope this is the correct group to ask this question. If not, my apologies.
Our Support Desk use various different VPN software to connect to Customers
so they can use RDP onto Customer Servers. The VPN software is determined by
the Customer not us, so we have lots of different VPN Client software
installed.
When they have the VPN software installed onto their persnal macines, quite
often, they lose local LAN for the duration of the VPN session. To try to
get around this, we have put the software onto several XP PC's which they
then RDP onto, establish a VPN session to the customer from the second
machine, then RDP from that machine to the clients Servers.
Most of the time this works fairly well. However they are finding that
sometimes, when they establish the VPN connection, they lose the RDP session
onto the spare XP machine. The VPN Session is disconnecting them from the
Local LAN. I believe that this is due to settings on the remote Firewall. Is
this true?
The quirk is that using the latest Cisco VPN client, some customers
connections work without disconnecting them from the local LAN, whilst
others disconnect them. If they were to go and sit at the spare XP machine,
they would be fine. However, they are then unable to update the Call
Management Database software and view their email. Quite often getting
details of a call during a session to the clients Server is a requirement.
This doesn't appear to be a problem with IP range matching ours. The remote
LAN range is different to ours every time I have checked.
My question is this.
Is there any way for me to force the XP machine with the VPN software on it
to stay connected to the local LAN all the time during a VPN session?
Many Thanks
John
I hope this is the correct group to ask this question. If not, my apologies.
Our Support Desk use various different VPN software to connect to Customers
so they can use RDP onto Customer Servers. The VPN software is determined by
the Customer not us, so we have lots of different VPN Client software
installed.
When they have the VPN software installed onto their persnal macines, quite
often, they lose local LAN for the duration of the VPN session. To try to
get around this, we have put the software onto several XP PC's which they
then RDP onto, establish a VPN session to the customer from the second
machine, then RDP from that machine to the clients Servers.
Most of the time this works fairly well. However they are finding that
sometimes, when they establish the VPN connection, they lose the RDP session
onto the spare XP machine. The VPN Session is disconnecting them from the
Local LAN. I believe that this is due to settings on the remote Firewall. Is
this true?
The quirk is that using the latest Cisco VPN client, some customers
connections work without disconnecting them from the local LAN, whilst
others disconnect them. If they were to go and sit at the spare XP machine,
they would be fine. However, they are then unable to update the Call
Management Database software and view their email. Quite often getting
details of a call during a session to the clients Server is a requirement.
This doesn't appear to be a problem with IP range matching ours. The remote
LAN range is different to ours every time I have checked.
My question is this.
Is there any way for me to force the XP machine with the VPN software on it
to stay connected to the local LAN all the time during a VPN session?
Many Thanks
John