VPN drop after 3 minutes

  • Thread starter Thread starter Raabe
  • Start date Start date
R

Raabe

I am remotely connecting to my school from home. I have two desktops both
using WindowsXP and the same cable connection. They are essentially
side-by-side. The software and settings are as far as I can tell the same.
I can use one and it will connect and does not drop the connection. The
other drops the connection after exactly 3 minutes. I have removed and
installed it several times and played around with settings with not effect.
I thought the problems might lie in the terminal service program that is
started after the connection but this is not the case.

Any suggestion would be appreciated.
Thanks
 
I called Microsoft for help and they suggested that I connect directly to
the cable box. Since that prevented the connection being dropped, Microsoft
said the problem lay in the Linksys router. I called Linksys and they made
the suggestion to update the firmware, but after the update the
problem has not been corrected.
 
I agree with Microsoft.

You might look to see whether OLDER firmware versions for the router are
available--perhaps on a Linksys FTP server. It may well be worth trying an
older version.
 
Are you connecting both your computers through VPN
(software) at the same time? If so your router may only
be able to handle on tunnel at a time. That may be why
the connection keeps getting dropped.

vince
 
I was not connecting at the same time. I finally resolved the problem when
I disabled Microsoft Firewall. Although the firewall allowed me to connect,
for some reason it disconnected the connection after three minutes. I do
not know why but by disabling the firewall, the problem is fixed.

Thanks for the suggestions and I hope my solution will help others.
 
Raabe - I'd recommend calling Microsoft PSS back.

There may be an issue related to having applied MS04-011 which has this
side-effect, and PSS has a hotfix for it.
 
I'm having this same problem, and am at my wit's end trying to resolve it! I've tried disabling the firewall, both on the specific VPN connection, as well as disabling IPv6 Internet Connection Firewall under the Optional Networking Componants Wizard. Without fail, at 3 minutes my VPN connection drops off. I work from home and this is causing an enormous problem for me

Everything was fine until I installed a Dell TrueMobile 2300 Wireless router. My laptop on the wireless network retains the connection fine, so it's not the router

It looks like you had the identical problem. Could you please provide the exact manner in which you disabled the firewall? Perhaps I'm not looking in the right place. Any assistance is very appreciated.
 
EEEKKKK...

Don't disable the IPv6 firewall without disabling IPv6.... Otherwise
you are open completely to the internet (if you have a tunnel setup -
which may be automatic w/ Toredo)...

ipv6 uninstall


Jeffrey Randow (Windows Net. & Smart Display MVP)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
of all USENET users. Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone
 
I re-enabled it. Thanks for the tip. Obviously I'm a little over my head here

I checked and there is no firmware update for the router. I've disabled the firewall for this specific network connection. Internet connection is fine. Desktop is Dell 4550 running XP. Laptop is 600m, also XP. Turns out, now the laptop is also having the issue

Any suggestions are appreciated. And the more specific the instructions, the better... I'm technical, but not network or firewall savvy. Many thanks.
 
I'll repeat my suggestion:

My understanding is that there is a known issue with the MS04-011 patch
which may have precisely this side-effect, and that a hotfix is available.

I can't give you a KB citation, I'm afraid--there is a KB of known issues:
835732, and it was last reviewed May 11, but this one isn't in there.

Actually looking back at my original source--the drop related to the
MS04-011 patch was timed at 2 minutes, and can be verified by removing the
patch, testing, the putting the patch back on and re-testing.

Call PSS--there is a hotfix and it is free. I guess they haven't finished
full testing on it but it is available if you make the free call.
 
Maybe SP2 will correct this... Only a few more days... :(

Jeffrey Randow (Windows Networking & Smart Display MVP)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
of all USENET users. Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone
 
I'm glad you at least know where the problem is coming from.

I'm sorry you got some wrong information from Microsoft staff, and I'm sorry
I wasn't able to stay on top of this thread and maybe get you a more
knowledgable contact within Microsoft.

I hope they've resolved this one for you at this point--if they haven't, let
me know via email, please?

(remove various magic words to get the correct address.)
 
Still.. a few more days!

Jeffrey Randow (MVP) said:
Maybe SP2 will correct this... Only a few more days... :(

Jeffrey Randow (Windows Networking & Smart Display MVP)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
of all USENET users. Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone
Click to expand...
 
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