Voice Autodialling Contacts with external modem

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At home I use Outlook 2002 SP3 under Windows XP Professional SP2 on a Dell
8200 PC. Broadband internet access is via a BT Home Hub, and as this does not
use a modem I removed the card to make room for another. At work I always
used the auto-dialling facility in Outlook for making voice calls, and having
now retired and copied all my Outlook contacts to home, I want to continue
the auto-dialling.
BT say their Home Hub is only a router, not a modem, so cannot dial. I
therefore bought a Zoom V92 External USB Faxmodem and connected it between
another provider's (NTL) phone socket (doubled with a phone instrument) and a
USB port on the PC, but when I tell Outlook to dial a contact it says "Call
cannot be completed as dialled". Clicking Line Properties gives "An Internal
Error occurred in the automatic phone dialer". The USB Faxmodem appears in
Control Panel/System without any errors.
Can anyone pse help by either:
1. Suggesting how I can make Outlook autodial voice calls via the BT
Homehub; or
2. Telling me the correct settings for Outlook and the USB Faxmodem to make
Outlook see the modem and dial my contacts.
Many TIA.
 
Not an Outlook issue. Outlook only uses the Windows dialer which can only
use a standard analog phone line. That doesn't sound like what you have. You
can ask in a Windows group if your type of line can be made to work with the
Windows dialer.
 
You'll need drivers which support dialing. If BT's hub supports voice and
if they had a driver that allowed you to call from a computer, it would
work.
 
Many thanks, but I may have confused the issue by mentioning the BT Homehub
and broadband. I was hoping it might be possible (question 1 below), but
from looking at other postings I'll have to forget the possibility of dialing
using broadband.
So what I now need is help on question 2, ie setting up the new Zoom
faxmodem which is connected to a completely separate bog-standard analog
phone line. I think the problem may be USB: can Outlook dial through a USB
modem? If so, what are the settings in Outlook?
Many TIA,
Tony.

Russ Valentine said:
Not an Outlook issue. Outlook only uses the Windows dialer which can only
use a standard analog phone line. That doesn't sound like what you have. You
can ask in a Windows group if your type of line can be made to work with the
Windows dialer.
--
Russ Valentine
[MVP-Outlook]
TonyB said:
At home I use Outlook 2002 SP3 under Windows XP Professional SP2 on a Dell
8200 PC. Broadband internet access is via a BT Home Hub, and as this does
not
use a modem I removed the card to make room for another. At work I always
used the auto-dialling facility in Outlook for making voice calls, and
having
now retired and copied all my Outlook contacts to home, I want to continue
the auto-dialling.
BT say their Home Hub is only a router, not a modem, so cannot dial. I
therefore bought a Zoom V92 External USB Faxmodem and connected it between
another provider's (NTL) phone socket (doubled with a phone instrument)
and a
USB port on the PC, but when I tell Outlook to dial a contact it says
"Call
cannot be completed as dialled". Clicking Line Properties gives "An
Internal
Error occurred in the automatic phone dialer". The USB Faxmodem appears in
Control Panel/System without any errors.
Can anyone pse help by either:
1. Suggesting how I can make Outlook autodial voice calls via the BT
Homehub; or
2. Telling me the correct settings for Outlook and the USB Faxmodem to
make
Outlook see the modem and dial my contacts.
Many TIA.
Click to expand...
Click to expand...
 
Again, you have a Windows question, not an Outlook question. I have no idea
whether the Windows dialer supports USB modems. I suspect it does not.
--
Russ Valentine
[MVP-Outlook]
TonyB said:
Many thanks, but I may have confused the issue by mentioning the BT
Homehub
and broadband. I was hoping it might be possible (question 1 below), but
from looking at other postings I'll have to forget the possibility of
dialing
using broadband.
So what I now need is help on question 2, ie setting up the new Zoom
faxmodem which is connected to a completely separate bog-standard analog
phone line. I think the problem may be USB: can Outlook dial through a USB
modem? If so, what are the settings in Outlook?
Many TIA,
Tony.

Russ Valentine said:
Not an Outlook issue. Outlook only uses the Windows dialer which can only
use a standard analog phone line. That doesn't sound like what you have.
You
can ask in a Windows group if your type of line can be made to work with
the
Windows dialer.
--
Russ Valentine
[MVP-Outlook]
TonyB said:
At home I use Outlook 2002 SP3 under Windows XP Professional SP2 on a
Dell
8200 PC. Broadband internet access is via a BT Home Hub, and as this
does
not
use a modem I removed the card to make room for another. At work I
always
used the auto-dialling facility in Outlook for making voice calls, and
having
now retired and copied all my Outlook contacts to home, I want to
continue
the auto-dialling.
BT say their Home Hub is only a router, not a modem, so cannot dial. I
therefore bought a Zoom V92 External USB Faxmodem and connected it
between
another provider's (NTL) phone socket (doubled with a phone instrument)
and a
USB port on the PC, but when I tell Outlook to dial a contact it says
"Call
cannot be completed as dialled". Clicking Line Properties gives "An
Internal
Error occurred in the automatic phone dialer". The USB Faxmodem appears
in
Control Panel/System without any errors.
Can anyone pse help by either:
1. Suggesting how I can make Outlook autodial voice calls via the BT
Homehub; or
2. Telling me the correct settings for Outlook and the USB Faxmodem to
make
Outlook see the modem and dial my contacts.
Many TIA.
Click to expand...
Click to expand...
Click to expand...
 
only if the modem driver supports it.










TonyB said:
Many thanks, but I may have confused the issue by mentioning the BT
Homehub
and broadband. I was hoping it might be possible (question 1 below), but
from looking at other postings I'll have to forget the possibility of
dialing
using broadband.
So what I now need is help on question 2, ie setting up the new Zoom
faxmodem which is connected to a completely separate bog-standard analog
phone line. I think the problem may be USB: can Outlook dial through a USB
modem? If so, what are the settings in Outlook?
Many TIA,
Tony.

Russ Valentine said:
Not an Outlook issue. Outlook only uses the Windows dialer which can only
use a standard analog phone line. That doesn't sound like what you have.
You
can ask in a Windows group if your type of line can be made to work with
the
Windows dialer.
--
Russ Valentine
[MVP-Outlook]
TonyB said:
At home I use Outlook 2002 SP3 under Windows XP Professional SP2 on a
Dell
8200 PC. Broadband internet access is via a BT Home Hub, and as this
does
not
use a modem I removed the card to make room for another. At work I
always
used the auto-dialling facility in Outlook for making voice calls, and
having
now retired and copied all my Outlook contacts to home, I want to
continue
the auto-dialling.
BT say their Home Hub is only a router, not a modem, so cannot dial. I
therefore bought a Zoom V92 External USB Faxmodem and connected it
between
another provider's (NTL) phone socket (doubled with a phone instrument)
and a
USB port on the PC, but when I tell Outlook to dial a contact it says
"Call
cannot be completed as dialled". Clicking Line Properties gives "An
Internal
Error occurred in the automatic phone dialer". The USB Faxmodem appears
in
Control Panel/System without any errors.
Can anyone pse help by either:
1. Suggesting how I can make Outlook autodial voice calls via the BT
Homehub; or
2. Telling me the correct settings for Outlook and the USB Faxmodem to
make
Outlook see the modem and dial my contacts.
Many TIA.
Click to expand...
Click to expand...
Click to expand...
 
Mnay thanks to you both. I've just searched the Windows discussions and
nothing helpful; will try Zoom again to see if their USB modem driver
supports voice.
Tony.

Russ Valentine said:
Again, you have a Windows question, not an Outlook question. I have no idea
whether the Windows dialer supports USB modems. I suspect it does not.
--
Russ Valentine
[MVP-Outlook]
TonyB said:
Many thanks, but I may have confused the issue by mentioning the BT
Homehub
and broadband. I was hoping it might be possible (question 1 below), but
from looking at other postings I'll have to forget the possibility of
dialing
using broadband.
So what I now need is help on question 2, ie setting up the new Zoom
faxmodem which is connected to a completely separate bog-standard analog
phone line. I think the problem may be USB: can Outlook dial through a USB
modem? If so, what are the settings in Outlook?
Many TIA,
Tony.

Russ Valentine said:
Not an Outlook issue. Outlook only uses the Windows dialer which can only
use a standard analog phone line. That doesn't sound like what you have.
You
can ask in a Windows group if your type of line can be made to work with
the
Windows dialer.
--
Russ Valentine
[MVP-Outlook]
At home I use Outlook 2002 SP3 under Windows XP Professional SP2 on a
Dell
8200 PC. Broadband internet access is via a BT Home Hub, and as this
does
not
use a modem I removed the card to make room for another. At work I
always
used the auto-dialling facility in Outlook for making voice calls, and
having
now retired and copied all my Outlook contacts to home, I want to
continue
the auto-dialling.
BT say their Home Hub is only a router, not a modem, so cannot dial. I
therefore bought a Zoom V92 External USB Faxmodem and connected it
between
another provider's (NTL) phone socket (doubled with a phone instrument)
and a
USB port on the PC, but when I tell Outlook to dial a contact it says
"Call
cannot be completed as dialled". Clicking Line Properties gives "An
Internal
Error occurred in the automatic phone dialer". The USB Faxmodem appears
in
Control Panel/System without any errors.
Can anyone pse help by either:
1. Suggesting how I can make Outlook autodial voice calls via the BT
Homehub; or
2. Telling me the correct settings for Outlook and the USB Faxmodem to
make
Outlook see the modem and dial my contacts.
Many TIA.
Click to expand...
Click to expand...
Click to expand...
 
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