voice/audio doesn't work

  • Thread starter Thread starter bannie
  • Start date Start date
B

bannie

just wondering if anyone can help me--- everything works
w/ my connection except they can't hear me. it works on
my laptop but it doesn't work in my desktop. Pls. Help.
 
Greetings Bannie,

A few things could be causing this. Firstly, both you and your contact may just need to go
through the Audio/Video Tuning Wizard again. To do so, open up the main Messenger window,
click the Tools menu, then Audio/Video Tuning Wizard.

Secondly, if either of you are behind a third-party firewall (Norton Firewall, Sygate, Mcafee
Firewall, ZoneAlarm, etc.) make sure that Messenger is set to 'Permit All', 'Allow All', or
that the firewall is set to 'Medium' (especially for ZoneAlarm).

Thirdly, if either you or your contact are using a router, the router must support either
Universal Plug and Play (UPnP) for audio to consistently work properly. A number of routers
now support UPnP, but they may need a firmware update. Check your router manufacturers
website to see if there's an update for UPnP, or simply reply back here with the brand and
model of the router and we can quickly check to see if UPnP is available.

Fourthly, if you're able to connect, just not hear each other, you might try turning off the
QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in
category view click Network and Internet connections then click Network Connections. Right
click your network/internet connection, then click Properties. Uncheck the QoS Packet
Scheduler, then reboot and try again..
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
Jonathan Kay said:
Thirdly, if either you or your contact are using a router, the router must support either
Universal Plug and Play (UPnP) for audio to consistently work properly. A number of routers
now support UPnP, but they may need a firmware update. Check your router manufacturers
website to see if there's an update for UPnP, or simply reply back here with the brand and
model of the router and we can quickly check to see if UPnP is available.
Click to expand...

Can you check the Cisco 677i? Because if what you say here is true, it is
UPnP enabled.
 
Can you check the Cisco 677i? Because if what you say here is true, it is
UPnP enabled.
Click to expand...

Ooops! Sorry! For some reason I took for granted he was asking about MSN
Messenger 6.0. Might be a good idea though, to check out if 6.0 works if he
is behind a non UPnP router/firewall. It's also possible to open the
necessary port ranges for 4.7 on a non UPnP router/firewall.
 
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