Vista Won't Startup or install

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Guest

okay so i bought my new computer about a month ago. It came ready setup with
vista premium. It was all working fine. Startinf up, shutting down, going
into sleep mode. But then one day i started having problems. It would come
out of sleep. it would freeze on the loading (microsoft windows screen with
the green bars crossing at the bottom) or i'd get a black screen right after
the loading one. usually my windows would start there but it just sat ont he
black screen. i could get it to work if i restarted a few times. Then two
days ago I had to upgrade my computer and virus software (norton internet
security 2007) so i restarted it and i havent been able to start it since. it
just lags on the black screen.

so i tried reinstalling vista. and it goes through all the install then
freezes... as in no progress on completeing the install. I had waiting for 18
hours and nothing. then a miracle power failure and my computer restarted.
and it goes to run but now there are 2 vista options to run from. and both
get past the loading screen but then i get a message; "windows failed to
start because installation has not been compeleted" so i do as it says,
restart but then it just goes back and i have to start the install all over
agian.

so is there any way to continue the install? and is there a way to remove
the old vista so its not taking up space?
 
is there any way to ger files off of it in this state?

there are a few important things i need

Richard G. Harper said:
Return your new computer for replacement or warranty repair - now. This is
not normal behaviour and should not be tolerated.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


DarkestSin said:
okay so i bought my new computer about a month ago. It came ready setup
with
vista premium. It was all working fine. Startinf up, shutting down, going
into sleep mode. But then one day i started having problems. It would come
out of sleep. it would freeze on the loading (microsoft windows screen
with
the green bars crossing at the bottom) or i'd get a black screen right
after
the loading one. usually my windows would start there but it just sat ont
he
black screen. i could get it to work if i restarted a few times. Then two
days ago I had to upgrade my computer and virus software (norton internet
security 2007) so i restarted it and i havent been able to start it since.
it
just lags on the black screen.

so i tried reinstalling vista. and it goes through all the install then
freezes... as in no progress on completeing the install. I had waiting for
18
hours and nothing. then a miracle power failure and my computer restarted.
and it goes to run but now there are 2 vista options to run from. and both
get past the loading screen but then i get a message; "windows failed to
start because installation has not been compeleted" so i do as it says,
restart but then it just goes back and i have to start the install all
over
agian.

so is there any way to continue the install? and is there a way to remove
the old vista so its not taking up space?
Click to expand...
Click to expand...
 
DarkestSin said:
is there any way to ger files off of it in this state?

there are a few important things i need

Richard G. Harper said:
Return your new computer for replacement or warranty repair - now. This
is
not normal behaviour and should not be tolerated.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


DarkestSin said:
okay so i bought my new computer about a month ago. It came ready setup
with
vista premium. It was all working fine. Startinf up, shutting down,
going
into sleep mode. But then one day i started having problems. It would
come
out of sleep. it would freeze on the loading (microsoft windows screen
with
the green bars crossing at the bottom) or i'd get a black screen right
after
the loading one. usually my windows would start there but it just sat
ont
he
black screen. i could get it to work if i restarted a few times. Then
two
days ago I had to upgrade my computer and virus software (norton
internet
security 2007) so i restarted it and i havent been able to start it
since.
it
just lags on the black screen.

so i tried reinstalling vista. and it goes through all the install then
freezes... as in no progress on completeing the install. I had waiting
for
18
hours and nothing. then a miracle power failure and my computer
restarted.
and it goes to run but now there are 2 vista options to run from. and
both
get past the loading screen but then i get a message; "windows failed
to
start because installation has not been compeleted" so i do as it says,
restart but then it just goes back and i have to start the install all
over
agian.

so is there any way to continue the install? and is there a way to
remove
the old vista so its not taking up space?
Click to expand...
Click to expand...
Click to expand...


Boot from the Vista DVD. It's been awhile, so I'm not sure exactly what the
order of things is but you want to get to Repair and then open a command
window. You should be able to hot plug in a USB external drive, either HD or
flash drive and copy your data files from the HD in the computer to the
external drive. This is assuming that the reinstall was an upgrade type and
your files haven't already been overwritten.

Good luck,

Lang
 
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