Vista will not display web page correctly, XP OK.

  • Thread starter Thread starter Malcolm H
  • Start date Start date
M

Malcolm H

For years I have used a financial services website to monitor my investment
portfolio (www.moneyextra.com )

For years with Windows XP/IE6 and later with XP/IE7 everything worked (and
still works) perfectly.

I now have another machine running Vista Home Premium SP1 with IE7 which
will not work reliably with this website. When I view my portfolio, some of
the web pages are often incomplete - but sometimes they are complete.

I have tried using the MS User Agent String Utility to emulate IE6 but this
does not work predictably either. Sometimes when I use this utility the
website is incomplete - but when I subsequently open a new browser it is OK.
If I close and reopen the browser the fault usually reappears. The behavior
is unpredictable.

Clearly there is some incompatibility between my Vista/IE7 machine and this
website. The machine works normally with other websites and the website
works
correctly with my XP/IE7 machine.

I have also tried Firefox but interestingly this behaves in the same way as
IE7. I suppose this could be because when I installed Firefox I imported the
IE7 settings into Firefox? Or could be a Vista issue?

All advice/comment will be welcomed. I would really like to solve this
problem!

Malcolm H
 
Perhaps you may receive more assistance from the experts in the IE Newsgroup -

For IE7 assistance -

Web interface -
http://www.microsoft.com/communitie...?dg=microsoft.public.internetexplorer.general

Newsreader -
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


| For years I have used a financial services website to monitor my investment
| portfolio (www.moneyextra.com )
|
| For years with Windows XP/IE6 and later with XP/IE7 everything worked (and
| still works) perfectly.
|
| I now have another machine running Vista Home Premium SP1 with IE7 which
| will not work reliably with this website. When I view my portfolio, some of
| the web pages are often incomplete - but sometimes they are complete.
|
| I have tried using the MS User Agent String Utility to emulate IE6 but this
| does not work predictably either. Sometimes when I use this utility the
| website is incomplete - but when I subsequently open a new browser it is OK.
| If I close and reopen the browser the fault usually reappears. The behavior
| is unpredictable.
|
| Clearly there is some incompatibility between my Vista/IE7 machine and this
| website. The machine works normally with other websites and the website
| works
| correctly with my XP/IE7 machine.
|
| I have also tried Firefox but interestingly this behaves in the same way as
| IE7. I suppose this could be because when I installed Firefox I imported the
| IE7 settings into Firefox? Or could be a Vista issue?
|
| All advice/comment will be welcomed. I would really like to solve this
| problem!
|
| Malcolm H
|
 
Malcolm said:
For years I have used a financial services website to monitor my
investment portfolio (www.moneyextra.com )

For years with Windows XP/IE6 and later with XP/IE7 everything worked (and
still works) perfectly.

I now have another machine running Vista Home Premium SP1 with IE7 which
will not work reliably with this website. When I view my portfolio, some
of the web pages are often incomplete - but sometimes they are complete.

I have tried using the MS User Agent String Utility to emulate IE6 but
this does not work predictably either. Sometimes when I use this utility
the website is incomplete - but when I subsequently open a new browser it
is OK. If I close and reopen the browser the fault usually reappears. The
behavior is unpredictable.

Clearly there is some incompatibility between my Vista/IE7 machine and
this website. The machine works normally with other websites and the
website works
correctly with my XP/IE7 machine.

I have also tried Firefox but interestingly this behaves in the same way
as IE7. I suppose this could be because when I installed Firefox I
imported the IE7 settings into Firefox? Or could be a Vista issue?
Click to expand...

Since you know the issue isn't with your browsers, you can do one more
troubleshooting step yourself - try to access the website from another
computer running Vista and see what happens. If the site looks fine, then
you know it's something on your machine. If the site looks bad on the test
Vista box, contact the webmaster of the site to let them know their
webpages don't work with Vista. If the latter, fixing it will be out of
your hands.

Malke
 
Malke said:
Since you know the issue isn't with your browsers, you can do one more
troubleshooting step yourself - try to access the website from another
computer running Vista and see what happens. If the site looks fine, then
you know it's something on your machine. If the site looks bad on the test
Vista box, contact the webmaster of the site to let them know their
webpages don't work with Vista. If the latter, fixing it will be out of
your hands.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
Click to expand...

Thank you for that Malke. Yes, I have accessed the website without problems
from another Vista computer, so presumably it is something on my machine.
But what? That is the question! I have checked the Internet security and
privacy etc. settings numerous times and can find nothing amiss. I haven't
definitely proved that the problem isn't with my browsers. When I installed
Firefox the Internet settings were copied from IE7. I wonder if there is
something wrong with one of these settings?

Another mystery is that the problem is not always present. If I repeatedly
open IE7, check the website and then close IE7, it works correctly about 2-3
times in every 10 tries. If the browser is working correctly and then I
click the 'refresh' icon, it usually refreshes to fault mode.

Could it conceivably be something amiss in the Vista installation. I have
thought about a complete Vista re-install but I would love to avoid this if
possible. I use the machine regularly and actively with various business and
multi-media applications, including Windows Media Center, and everything
seems to be stable and working correctly with the single exception of this
website. Very strange!!!

Are there any other thoughts?
 
Try running IE in with No-addons.

All Programs => Accessories => System Tools.

Try temporarily disabling your security software. If you have Norton 360 try
turning off Transaction Security.
 
Thank you Kerry

1. I have tried running IE with no Add-ons. No improvement
2. I have tried disabling Windows firewall. No improvement
3. I use AVG Internet Security v.8 with firewall disabled. (see
http://www.grisoft.com/)

....and NOW we come to the breakthrough!!!

AVG v.8 has 12 security components, one of which is called 'Web Shield'.
After some experimentation I have discovered that this component is causing
the trouble. If I disable 'Web Shield' all is well!

It is easy to disable this component temporarily (when I want to use my
troublesome website) and then to enable it afterwards.

Thank you very much for pointing me in the right direction!

I'm just so glad I didn't go throught the trauma of re-installing Vista and
then finding the problem was still there.

You are a Star! Thank you again...

Malcolm H
 
You're welcome. A lot of AV programs have similar features which cause
problems with some web sites.
 
Malcolm H said:
Thank you Kerry

1. I have tried running IE with no Add-ons. No improvement
2. I have tried disabling Windows firewall. No improvement
3. I use AVG Internet Security v.8 with firewall disabled. (see
http://www.grisoft.com/)

...and NOW we come to the breakthrough!!!

AVG v.8 has 12 security components, one of which is called 'Web Shield'.
After some experimentation I have discovered that this component is
causing the trouble. If I disable 'Web Shield' all is well!

It is easy to disable this component temporarily (when I want to use my
troublesome website) and then to enable it afterwards.

Thank you very much for pointing me in the right direction!

I'm just so glad I didn't go throught the trauma of re-installing Vista
and then finding the problem was still there.

You are a Star! Thank you again...

Malcolm H
Click to expand...


I can tell you from personal experience and feedback from AVG that Web
Shield is not compatible with Vista. AVG is currently working on the
problem.
There is also one additional component of AVG AntiVirus 8.0 that is
incompatible with Vista but I can't remember which one. AVG is working to
correct that one also. I had accepted the free upgrade from my AVG 7.5
AntiSpyware to AVG AntiVirus 8.0 but had to revert to AVG 7.5 AntiSpyware
because of these problems.
In any event, I'm glad you solved the problem.

C.B.
 
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