Vista Ultimate 64 bits and Bluescreen (Netio.sys)

  • Thread starter Thread starter CWhite
  • Start date Start date
C

CWhite

Hi,

After installing McAfee Total Protection 2009 and every time I start my
computer I am getting a bluescreen. McAfee support denies that is their
software. Any help will be very much appreciated, this is the dump
information:

*******************************************************************************
*
*
* Bugcheck Analysis
*
*

*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffffa6000b49aab, The address that the exception occurred at
Arg3: fffffa600216ee38, Exception Record Address
Arg4: fffffa600216e810, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx
referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
NETIO! ?? ::FNODOBFM::`string'+2eab
fffffa60`00b49aab 49393c0f cmp qword ptr [r15+rcx],rdi

EXCEPTION_RECORD: fffffa600216ee38 -- (.exr 0xfffffa600216ee38)
ExceptionAddress: fffffa6000b49aab (NETIO! ??
::FNODOBFM::`string'+0x0000000000002eab)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

CONTEXT: fffffa600216e810 -- (.cxr 0xfffffa600216e810)
rax=0000000000000066 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa8006129f00 rsi=fffffa600216f230 rdi=0000000000000000
rip=fffffa6000b49aab rsp=fffffa600216f070 rbp=0000000000000066
r8=fffffa600216f230 r9=0000000000000004 r10=0000000000000001
r11=fffffa600216f1c8 r12=fffffa8006129f00 r13=fffffa600216f218
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202
NETIO! ?? ::FNODOBFM::`string'+0x2eab:
fffffa60`00b49aab 49393c0f cmp qword ptr [r15+rcx],rdi
ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: NULL_DEREFERENCE

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced
memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000228a080
0000000000000000

FOLLOWUP_IP:
NETIO! ?? ::FNODOBFM::`string'+2eab
fffffa60`00b49aab 49393c0f cmp qword ptr [r15+rcx],rdi

BUGCHECK_STR: 0x7E

LAST_CONTROL_TRANSFER: from fffffa6000b38311 to fffffa6000b49aab

STACK_TEXT:
fffffa60`0216f070 fffffa60`00b38311 : 00000000`00000000 fffffa60`016b2c00
00000000`00000066 00000000`00000002 : NETIO! ?? ::FNODOBFM::`string'+0x2eab
fffffa60`0216f0c0 fffffa60`00b3bebd : 00000000`00000000 fffffa80`05e06800
00000000`00000066 ffff0000`00000000 : NETIO!NsiGetAllParametersEx+0x361
fffffa60`0216f1d0 fffffa60`03208d45 : fffffa80`06129f00 00000000`00000000
fffffa80`061216c0 00000000`00000000 : NETIO!NsiGetAllParameters+0xbd
fffffa60`0216f270 fffffa60`0320d028 : fffffa60`03323910 fffffa60`03323910
fffffa60`0333df20 fffffa80`06124508 : tcpip!Ipv4pConfigureIscsiInterface+0xb5
fffffa60`0216f330 fffffa60`0321cdd2 : fffffa80`061197b0 fffffa60`0333df20
fffffa80`061216c0 fffffa60`0216f540 : tcpip!Ipv4pAddressInterface+0xe8
fffffa60`0216f460 fffffa60`0320ad1f : 0000000f`00000001 00000001`000005dc
fffffa80`061197b0 00000001`00000001 : tcpip!IpFlcAddSubInterface+0xf2
fffffa60`0216f4f0 fffffa60`0320fc86 : fffffa80`061197b0 fffffa80`061197b0
fffffa60`03337128 fffffa80`057d91a0 : tcpip!FlpAddInterfaceComplete+0x6f
fffffa60`0216f580 fffffa60`0320abbe : fffffa80`057d9101 fffffa80`00000052
fffffa60`0216f790 fffffa60`0216f790 : tcpip!FlpOpenAdapterComplete+0x1d6
fffffa60`0216f620 fffffa60`00d9233a : fffffa80`057d91a0 00000000`00000000
00000000`00000001 fffffa80`05fd8600 : tcpip!FlBindAdapter+0x28e
fffffa60`0216f6a0 fffffa60`00d90888 : 00000000`00000000 fffff880`00a888f0
fffffa80`057d91a0 00000000`00000002 : ndis!ndisInitializeBindingEx+0x66a
fffffa60`0216f970 fffffa60`00d90ed3 : fffffa80`05fd8600 00000000`00000000
fffffa80`057d91a0 00000000`00000000 : ndis!ndisInitializeBinding+0x48
fffffa60`0216faa0 fffffa60`00d9111f : fffffa80`060842d0 fffffa80`057d91a0
00000000`00000080 00000000`00000000 : ndis!ndisCheckAdapterBindings+0x273
fffffa60`0216fbe0 fffffa60`00da1183 : 00000000`00000080 fffffa80`05fd8740
fffffa80`0243fc10 00000000`00000000 : ndis!ndisCheckProtocolBindings+0x13f
fffffa60`0216fd00 fffff800`022d8ff3 : 00000000`034a54d4 fffffa80`060782a0
00000000`00000000 00000000`00000001 : ndis!ndisWorkerThread+0x113
fffffa60`0216fd50 fffff800`020f0546 : fffffa60`016af180 fffffa80`060782a0
fffffa60`016b8d40 00000000`00000001 : nt!PspSystemThreadStartup+0x57
fffffa60`0216fd80 00000000`00000000 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: NETIO! ?? ::FNODOBFM::`string'+2eab

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME: NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 47919aa7

STACK_COMMAND: .cxr 0xfffffa600216e810 ; kb

FAILURE_BUCKET_ID: X64_0x7E_NETIO!_??_::FNODOBFM::_string_+2eab

BUCKET_ID: X64_0x7E_NETIO!_??_::FNODOBFM::_string_+2eab

Followup: MachineOwner
---------
 
Hi,

They can deny it all they like, but it looks pretty clear that their
software is interfering with one of your networking driver files
(netio.sys). This is most likely the result of the overly agressive network
filtering they employ. You could try updating your network adapter driver
files as a possible solution, but if it doesn't work I would recommend
removing their bloatware and asking for your money back.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

CWhite said:
Hi,

After installing McAfee Total Protection 2009 and every time I start my
computer I am getting a bluescreen. McAfee support denies that is their
software. Any help will be very much appreciated, this is the dump
information:
Click to expand...

<snip dump>
 
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